Sunny's Silver Linings

What are the biggest challenges for women in tech? Get the answer from a woman in this episode of "Sunny's Silver Linings" podcast featuring Michelle Ragusa-McBain, Provider Elevate Leader at Cisco. Hosted by Sunny Kaila, Michelle talks about her journey into IT, the impact of mentors on her life and how to find one, and her top-three life lessons for the next generation. Listen to a refreshing fe...

"Tuesday with Tim" is not just a fun alliteration, but also an interactive, educational segment that Timothy Guim, President and CEO at PCH Technologies, uses to share his knowledge with his employees. In this episode of "Sunny's Silver Linings" podcast, Timothy chats with CEO Sunny Kaila about the importance of building a personal brand and establishing yourself as a thought leader. Watch and lea...

It's really quite simple: Marketing drives sales. That's the hard truth from Tom Watson, the Channel Chief for Titan HQ, a 25-year channel veteran with the unique experiences as both an MSP owner and vendor. In this episode of "Sunny's Silver Linings" podcast, hosted by Sunny Kaila, Tom offers specific strategies on how to build an effective and manageable marketing campaign. From the need to star...

How do you as an MSP create an effective and profitable cybersecurity service? You begin by listening to Jon Murchison, founder and CEO of Blackpoint Cyber! This former NSA computer operations expert joins "Sunny's Silver Linings" podcast to share his extensive background, list the challenges MSPs face in offering a defensible and profitable security stack, and how an MSP can increase its value an...

We all face challenges and obstacles throughout our lives – some more than others. Colin Knox, the CEO and Founder of Gradient MSP, has faced plenty. In this episode of "Sunny's Silver Linings" podcast, he shares his journey beginning with a childhood dealing with Tourette's Syndrome in a low-income, high-crime area. Colin offers advice on protecting your self-confidence after failure, how his per...

Selling can be complicated for any MSP. Then you add cybersecurity to the mix and it gets even worse. What do you do? You listen to Jennifer Bleam, owner and founder of MSP Sales Revolution. In this episode of "Sunny's Silver Linings" podcast, she explains how she became an expert in teaching MSPs how to sell cybersecurity, then shares her secrets for driving leads to close and strategies to impro...

How do you define "client engagement maturity"? Have you ever even considered the phrase? If not, then listen to Jeff Farris, the President and CEO of Cloud Radical. In this interesting episode of "Sunny's Silver Linings" podcast, Jeff defines client engagement maturity and explains why MSPs need to be very focused in this area in order to scale effectively and become a mature, self-managed busine...

Many MSPs don't understand the value of culture. Trevor Dierdorff, the founder and CEO of Amnet, didn't either until his company lost its biggest client. That set him off on an incredible journey where he's now one of the foremost culture advocates in the MSP channel. In this "Sunny's Silver Linings" podcast, he shares that journey and the lessons he learned, including how to attract and hire the...

What is the most effective way for MSPs to sell cybersecurity to their customers? Find out in this brand new episode of Sunny's Silver Linings, featuring Matthew Koenig, VP of Channel Development at Threat Advice! Matt leverages his deep knowledge of cybersecurity to help give your customers confidence in your team's capabilities and products, while teaching other valuable lessons like knowing whe...

Work from home vs. Hybrid? Full-time in-house vs. work from home? Every business is asking these same questions. Adam Slutskin, the co-founder of Password Boss/AutoElevate, included. He shares with you his experience struggling with these questions. He offers effective strategies to help your company go from work-from-home back to the hybrid workplace, dealing with remote hires who were hired duri...

What's the hottest topic in the MSP industry today? Talent, of course! The tough-to-get and tough-to-retain issue that plagues our industry is covered thoroughly in this podcast thanks to Kendra Lee, President of The KLA Group. She'll share with you the most common mistakes MSPs make regarding hiring and onboarding top sales talent, how to retain top team players, onboarding tips, and the greatest...

If cybersecurity threats are keeping you awake every night, then listen to Ben Jenkins, the Director of Cybersecurity for ThreatLocker. In this "Sunny Silver Linings" podcast, he shares his views regarding zero trust, including his definition of it, the critical pieces that MSPs should be paying attention to in order to attain it, and the biggest challenges MSPs are facing regarding it. Ben might...

What lessons can a former high school math teacher share to help you improve your customer experience? Find out in Part 1 of a two-part podcast with Marnie Stockman, the CEO of Lifecycle Insights, as she gives you a crash course in what she calls "customer success". She'll teach you her definition of it, her equation to effectively address it, and how to scale without adding too many team members....

How has security in the MSP industry changed over the past five years and how must your business incorporate it to compete and survive? Find out from a true channel veteran, Wes Spencer, angel investor, advisor, and cybersecurity expert. Wes leverages his deep knowledge of security to tell you why it's critical for you to make this a part of your MSP and how to do it. This is a crash course in the...

How has security in the MSP industry changed over the past five years and how must your business incorporate it to compete and survive? Find out from a true channel veteran, Wes Spencer, angel investor, advisor, and cybersecurity expert. Wes leverages his deep knowledge of security to tell you why it's critical for you to make this a part of your MSP and how to do it. This is a crash course in the...

What are the biggest growth barriers for MSPs today? Find out in this new episode of Sunny's Silver Linings featuring Robert DeMarzo, Vice President of Channel Futures. Bob lists those barriers, how to address them, and shares how MSPs can maintain their momentum in today's channel. You'll learn plenty from a guy who's at the center of channel trends and the overall MSP ecosystem.

You may know the importance of values in your personal life, but are you making them as important in your MSP business as well? In this podcast, Dr. Mandeep Rai Dhillion, best-selling author of The Values Compass: What 101 Countries Teach Us About Purpose, Life and Leadership, shares her inspiration for writing the book, why MSPs who actively choose their core values are in a more powerful positio...

Arlin Sorensen has spent 40 years in the Tech/MSP channel, so he has a lot of great insights to share in this "Sunny Silver Linings" podcast. He offers his own perspectives on remote versus hybrid work, tools leaders can use for strategic planning, and tells you the greatest lesson he's learned in attracting and retaining talent. This episode gives you some valuable tips that you can immediately a...

What can you do to strengthen your MSP's company culture enough to defeat The Great Resignation and retain your talent? That's the big question addressed in Part 1 of this two-part "Sunny's Silver Linings" podcast featuring Larry Little, the CEO of the Eagle Center for Leadership. Larry shares with you his best practices for retaining your current team members, and he'll address other vital questi...

Company culture is critical to the success and health of your MSP. It helps increase your employee retention rate, overall productivity, and so much more. But how do you create a strong culture? In this episode of "Sunny's Silver Linings" podcast, Pratik Roychoudhury, the President & CEO of TeamLogic IT, shares with you five ways to create a bedrock of culture. How successful are Pratik's ways? We...

Though cyber threats are increasing and intruders are growing more sophisticated, Kevin Nejad, the CEO of Vijilan Security, believes that MSPs are doing a much better job of protecting their clients. In this episode of "Sunny's Silver Linings" podcast, Kevin not only discusses why MSPs are responding better, but also educates you on many areas of cybersecurity, from how to reduce dwell time to the...

Are you looking to unleash your inner hero? In part two of Kevin Brown's "Unleashing Your Hero" podcast with Sunny's Silver Linings, he shares with us how starting with changing yourself first can lead to great results, the greatest lessons he's learned along the way, and which parts of his brand new book "Unleashing Your Hero" were the most fun and the most difficult to write. Learn how to be a h...

Are you looking to unleash your inner hero? In part one of this two-part Sunny's Silver Linings podcast, Kevin Brown, author of "Unleashing Your Hero", shares with us how one connection he made changed his life for the better, why being of service to others is critical for being the best version of yourself, and why everyone in your business is responsible for creating a great company culture. Lea...

In the second half of a two-part podcast, Jack Daly, the best professional sales trainer in America, shares his four keys to a strong culture, effective workplace communications, and ways to empower your employees. Don't miss this final episode with an amazingly driven and successful individual as Jack speaks from his decades of personal and professional experience to help you and your team grow a...

How much time have you spent designing your life? Probably not much. But Jack Daly has, and he's sharing the results he's experienced by living a life by design. In Part 1 of this two-part Sunny's Silver Linings episode, the best professional sales trainer in America explains how his intentional designing began when he was a teenager, the childhood lessons he learned, and why you need a Board of D...