Success League Radio

On this episode of Innovations in Leadership Kristen interviews Alex Farmer,  the Vice President of Customer Success for Cognite, and we’re going to talk about how to leverage community in high touch programs. Don't forget to subscribe to stay up-to-date with Innovations in Leadership!

Welcome to CS Essentials by Gainsight! This series focuses on the foundational pieces of building a customer success organization.  In this episode, hosts, Kristen Hayer and Tim Van Lew, interview Jean Nairon, VP Global Services Operations, UiPath. Don't forget to subscribe to stay up-to-date on Customer Success best practices!

On this episode of Innovations in Leadership Kristen interviews Rachel Provan, the Director of Customer Success for Doodle. They talk about career paths, specifically the path from CSM to Director of CS. Don't forget to subscribe to keep up to date with more great Customer Success stories.

On this episode of Innovations in Leadership Kristen interviews Chris Hicken,  the Co-Founder and CEO at 'nuffsaid . They’re going to talk about how you can lead your company's growth through Customer data. Don't forget to subscribe to stay up-to-date with Innovations in Leadership!

Today, Russell reviews the Harvard Business Review Article, How To Get Your Big Ideas Noticed by the Right People by Andy Molinsky and Jeff Tan. This article may be from April 2021, but as you'll hear from Russell, the ideas are still relevant. Our next book is The Effective Hiring Manager by Mark Horstman.  Be sure to subscribe, so you don't miss it!

On this episode of Innovations in Leadership Kristen interviews Jay Nathan,  the CCO of Higher Logic, and they’re going to talk about how to build communities with your brand. Don't forget to subscribe to stay up-to-date with Innovations in Leadership!

Welcome to CS Essentials by Gainsight! This series focuses on the foundational pieces of building a customer success organization. On our debut episode, hosts, Kristen Hayer and Tim Van Lew, interview Easton Taylor. Easton is the VP of Customer Success at Gainsight and will share the story of how he ended up at Gainsight and the benefits of a cohesive CS Charter. Don't forget to subscribe to...

Today, Kristen and Russell review the book Remote Work Revolution: Succeeding From Anywhere by Tsedal Neeley. This research isn't just based on the Covid era, but dates back over a decade. Join Kristen and Russell to find out if it's worth the read. Our next book is The Effective Hiring Manager by Mark Horstman.  Be sure to subscribe, so you don't miss it!

On this episode of Innovations in Leadership Kristen interviews Kim Landau, Customer Success Solutions Manager for Monday.com. Listen in as they talk about the work she has been doing with the Monday.com Scale team, and she’ll be sharing her framework for working with a group that is designed to deliver CS at scale. Don't forget to subscribe to keep up to date with the latest Innovations in L...

Today, Kristen and Russell review the book Impact Players: How to Take the Lead, Play Bigger, and Multiply Your Impact, written by Liz Wiseman . This book explores how workers can really make a difference for their clients and their teams. Join Kristen and Russell to find out if it's worth the read. Our next book is Remote Work Revolution: Succeeding From Anywhere by Tsedal Neeley. This resea...

On this episode of Innovations in Leadership Kristen interviews Sydney Strader, the VP of Customer Success at Catalyst. Join them as they talk about the customer experience, and specifically about how to raise the bar for the customer experience on a CS team.

This week Russel reviews an article from Harvard Business Review called “The ‘New You’ Business: How to Complete on Personal Transformations” by Lance Bettencourt, B. Joseph Pine II, James Gilmore, and David Norton. You can find this article in the January-February 2022 print edition of Harvard Business Review or on HBR.org.

On this episode of Innovations in Leadership Kristen interviews Megan Bowen, the Chief Operating Officer of Refine Labs and they dig into how to a great employee experience creates the environment needed to create an exceptional customer experience.

In this episode, Kristen interviews Joan Ryan, author of Intangibles: Unlocking the Science and Soul of Team Chemistry . Joan is an award winning sports columnist with years of stories and experiences. Join her and Kristen as they discuss teamwork, dynamics and the writing process.

On this episode of Innovations in Leadership Kristen interviews Debra Squyers, the Chief Customer Officer of HackerRank. Listen in as they discuss the twists and turns of their career paths, retaining and attracting strong talent to your customer success program, along with organization and motivational fit.

In this episode, Kristen and Russell review: Intangibles: Unlocking the Science and Soul of Team Chemistry by Joan Ryan Join them as they discuss what the things they loved about this book and Joan's thoughts on what makes a great team. Joan is an award-winning sports journalist and has some amazing insight into team chemistry that may be relevant to not only CS teams, but any group dynamic. ...

Welcome to the first episode of Innovations in Leadership! On this podcast, Kristen Hayer will be interviewing leaders in the the Customer Success field, exploring the evolving and developing world of CSS and how it can shape the customer experience. In our first episode, Kristen interviews Ryan Andersen, the Sr. VP of Client Success for MedInsight Milliman. Join in to learn about how his team has...

Thanks for joining us at Success League Radio! We have big things coming in 2022 and are looking forward to sharing them with you.