Success League Radio

On this episode of Innovations in Leadership, Kristen interviews Phillipp Wolf, founder of Custify. The focus of the conversation today is making sure that customer service department is an integral part in the economic growth and success of a business. Don't forget to subscribe to stay up-to-date with Innovations in Leadership!

Welcome to CS Essentials by Gainsight! This series focuses on the foundational pieces of building a customer success organization. In this episode, hosts, Kristen Hayer and Tim Van Lew , interview Morgan Redwine , Manager, Customer Success Strategy & Operations at Dealerware , about why might you choose to build a digital CS program . Don't forget to subscribe to stay up-to-date on Custom...

On this episode of Innovations in Leadership, Kristen interviews Chitra Madhwacharyula, Customer and Partner Success Executive at HPE. The focus of the conversation today is building a CS Center of Excellence. Don't forget to subscribe to stay up-to-date with Innovations in Leadership!

On this episode of Innovations in Leadership, Kristen interviews Ziv Peled , Chief Customer Officer at AppsFlyer . The focus of the conversation today is building and maintaining strong relationships in the field of Customer Success . Don't forget to subscribe to stay up-to-date with Innovations in Leadership!

Kristen and Russell review a Harvard Business Review article titled, " Managing Up When Leadership Is Stuck in the Weeds ", by Ian Gross and Samir Ranavat. This article explores ideas for how to keep an eye on the big picture when management gets lost in the details. We're excited to announce the start of our next book! The book is “ The Customer Education Playbook: How Leading Comp...

On this episode of Innovations in Leadership, Kristen interviews Claire O'Regan , Director of Customer Success at Juro . Claire is the winner of the Customer Success Excellence award for CS Leader of the Year and she has some amazing experience building a CS team from scratch Tune in to hear her thoughts on the process. Don't forget to subscribe to stay up-to-date with Innovations in Lea...

On this episode of Innovations in Leadership Kristen interviews Yair Bortinger , who is Head of Customer Success Operations at ControlUp. Yair shares his journey in the world of Customer Success, strategies for taking on a large workload with a small team, how to build a digital engagement plan and more. Don't forget to subscribe to stay up-to-date with Innovations in Leadership!

Kristen and Russell review a Harvard Business Review article titled, " Leadership In a Politically Charged Age ", by Nour Kteily and Eli J. Finkel . We live in very divisive times and more and more, people are bringing their political beliefs with them to the workplace . This article discusses some ways that managers can approach this issue to help build stronger teams. We'll be tak...

On this episode of Innovations in Leadership Kristen interviews Harini Gokul , who is Head of Customer Success at Amazon Web Services . Harini shares her insight on how to be strategic about your Customer Success journey , building your CS team, and implementing best practices. Don't forget to subscribe to stay up-to-date with Innovations in Leadership!

On this episode of Innovations in Leadership Kristen interviews Ejieme Eromosele , who is VP of Customer Success and Account Management at Quiq , and the founder of Success in Black . Their discussion is on the impact of the pandemic over the past several years on work and management, covering topics like changes that have come up with remote work , ways that we need to engage with our teams diffe...

On this episode of Innovations in Leadership Kristen interviews Kalina Bryant , Founder of UnapologeTECH . Their discussion is focused on supporting gender and racial equality in the field of Customer Success and how you can make a difference. Don't forget to subscribe to stay up-to-date with Innovations in Leadership!

On this episode of Innovations in Leadership Kristen interviews Brian Hartley , Sr. Director, Customer Success at RFPIO . Their discussion is focused on the career paths of Customer Success professionals and how leaders can help their team stay on track. Don't forget to subscribe to stay up-to-date with Innovations in Leadership!

Kristen and Russell review an HBR article titled  “What You’re Getting Wrong About Customer Journeys” , by Ahir Gopaldas and Anton Siebert. This article focuses on a customer journey framework created by the authors called the Customer Journey Matrix.  We'll be taking a break from books for a bit and reviewing magazine articles. If you have any suggestions for books to be featured on RFS, ple...

On this episode of Innovations in Leadership Kristen interviews Dana Alvarenga, VP of Customer Experience at SlapFive. They'll talk about the pros and cons of being a one-person team and what it takes to provide excellent Customer Success! Don't forget to subscribe to stay up-to-date with Innovations in Leadership!

On this episode of Innovations in Leadership Kristen interviews Lauren Costella, VP of Customer Success at Goodtime.io. They'll talk how to set effective customer expectations and more. Don't forget to subscribe to stay up-to-date with Innovations in Leadership!

Welcome to CS Essentials by Gainsight! This series focuses on the foundational pieces of building a customer success organization. In this episode, hosts, Kristen Hayer and Tim Van Lew, interview Michael Reynolds , the Customer Operations Manager at HealthJoy. Don't forget to subscribe to stay up-to-date on Customer Success best practices!

On this episode of Innovations in Leadership Kristen interviews Evan Rich, the VP of Operations & Global Services at NS1. They'll talk about how to scale a customer success program, AI integration and Evan's work with companies like paceapp.com . Don't forget to subscribe to stay up-to-date with Innovations in Leadership!

On this episode of Innovations in Leadership Kristen interviews Mike Baggley, the VP of Customer Experience for Igloo. They'll talk about his first 90 days as a leader at Igloo and why this time is so important in the path to becoming a successful manager. Don't forget to subscribe to stay up-to-date with Innovations in Leadership!

On this episode of Innovations in Leadership Kristen interviews Bill Cushard, head of Partner Success at DragonBoat.io.  The topic today is Outcome-focused Partner Success. What makes Partner Success different from Customer Success and how can it help your business? Join in and find out!  Don't forget to subscribe to stay up-to-date with Innovations in Leadership!

On this episode of Innovations in Leadership Kristen interviews Maranda Dziekonski, CCO of Swiftly, and they’re going to talk about how to build strong leaders within your team. Don't forget to subscribe to stay up-to-date with Innovations in Leadership!

Welcome to CS Essentials by Gainsight! This series focuses on the foundational pieces of building a customer success organization. In this episode, hosts, Kristen Hayer and Tim Van Lew, interview Chris Bohle , the Director of Value Consulting and Strategy for Gainsight. Don't forget to subscribe to stay up-to-date on Customer Success best practices!

Kristen and Russell review  The Effective Hiring Manager by Mark Horstman.  This is the second book by Mark that we've reviewed on RFS and it's a great one! This episode is full of insight, so check it out! We'll be taking a break from books for a bit and reviewing magazine articles. If you have any suggestions for books to be featured on RFS, please let us know! Be sure to subscrib...

On this episode of Innovations in Leadership Kristen interviews Marco Carrubba, who is a Customer Success Director and has worked for Vodafone, VMWare and Microsoft. He was named a Top 100 Customer Success Strategist in 2021. Marco and Kristen will talk about how to cultivate and maintain a Growth Mindset in the customer success field. Don't forget to subscribe to stay up-to-date with Innovat...

Today, Russell reviews an article from Harvard Business Review called “Where do Salespeople Fit in the Digital World?” by Andris A. Zoltners, PK Sinha, Sally E. Lorimer, and Ty Curry. Our next episode will be reviewing The Effective Hiring Manager by Mark Horstman.  We loved his last book, The Effective Manager, and can't wait to talk about the new one. Be sure to subscribe, so you don't...

On this episode of Innovations in Leadership Kristen interviews Ari Hoffman, the Global Director of Customer Advocacy at Crowdvocate, and they're going to talk about the history and future of customer marketing, and how customer marketing and customer success can team up to create advocates. Don't forget to subscribe to stay up-to-date with Innovations in Leadership!