Stories from the River

Watch the full episode here: https://youtu.be/f8EFwdoLkos    In this spotlight from episode 349, Stacey touches on how despite a packed calendar and the challenges of fitting in special events, the VIP Summit proved invaluable by empowering their Memory Makers with deeper product knowledge. He emphasizes that knowledge builds confidence, which in turn drives successful sales experiences. Through s...

Watch the full episode here: https://youtu.be/f8EFwdoLkos    In this spotlight from episode 349, Charlie Malouf and Stacey McCormick discuss the thoughtful selection of six breakout sessions, each focusing on unlocking new ways to empower guests and boost business. The sessions ranged from increasing prequalification applications with Versatile, leveraging 60-month no-interest financing with Synch...

Watch on YouTube: https://youtu.be/f8EFwdoLkos   Turning inspiration into action takes focus, collaboration, and a clear vision for empowering Memory Makers and guests alike. In this episode of Stories from the River, Charlie Malouf, CEO, welcomes Stacey McCormick, EVP, Retail Performance, to reflect on the impact of the recent VIP Summit, an event designed to unlock the potential of consumer fina...

Watch full episode here: https://youtu.be/7M114-FtZFI   In this spotlight from the VIP Summit episode, Charlie Malouf, Heather Greenwood, and Emelyne Henderson explore the impact of peer-led panels and collaborative learning among Memory Makers. Drawing on experiences from events like Orange Crush and Sleep Summit, they highlight how real-world insights from top-performing peers create practical,...

Watch full episode here: https://youtu.be/7M114-FtZFI   In this spotlight from episode 348, Charlie Malouf is joined by Emelyne Henderson, Debbie Ortega, and Heather Greenwood to discuss the vision behind this first-of-its-kind event. Designed to unite retail performance, experience, and leadership, the Summit centered on financing as a key unlock to success. The team shares how intentional traini...

Watch full episode here: https://youtu.be/7M114-FtZFI   Bringing a first-of-its-kind event to life requires collaboration, creativity, and a deep commitment to the Memory Maker experience. In this episode of Stories from the River, Charlie Malouf hosts Heather Greenwood, Director, People; Emelyne Henderson, Senior Manager, Experience & Events; and Debbie Ortega, Manager, Experience & Events, from...

Watch full episode here: https://youtu.be/qAmACbTQaa4    In this spotlight from episode 347, Tim Clouse and Bob Dussault dive into the leadership behaviors and cultural traits that distinguish top-performing distribution centers. They emphasize the importance of consistency—showing up daily with the same standards, energy, and expectations. Bob highlights how consistent leadership sets a dependabl...

Watch full episode here: https://youtu.be/qAmACbTQaa4    In this spotlight from episode 347, Tim Clouse talks with Stacie Pittman, Michael Longshore, and Ryan Kinard about their favorite moments as Memory Makers during DC of the Year events, including Stacie's excitement over beating Four Oaks, Ryan's pride in leading the Falcons to victory, and Michael's first full year in leadership celebrating...

Watch on YouTube: https://youtu.be/qAmACbTQaa4   It takes pride, accountability, and a united team to build a winning culture. In this episode of Stories from the River, guest host Tim Clouse celebrates the Fort Mill Otters' third consecutive win in the DC of the Year competition. Joined by Stacie Pittman, Senior Manager, Operations, Fort Mill Otters, Michael Longshore, Senior Manager, Operations,...

Watch full episode here: https://youtu.be/OT4safn-FKk   In this spotlight from episode 346, Charlie Malouf and Jeff Willis dive into the story behind Greenville's identity change from "Greenville Drive" to the boldly reimagined "Greenville Green Monster." Jeff Willis shares how the idea first sparked from a desire for something more original, inspired by Greenville's connection to the Boston Red S...

Watch full episode here: https://youtu.be/OT4safn-FKk   In this spotlight from episode 346, Jeff Willis walks through the challenges and breakthrough moments of the four-month remodel, focusing on the resilience and commitment of the Memory Makers during a period filled with noise, dust, and uncertainty.  Visit  https://www.storiesfromtheriver.com  for more episodes.    Broad River Retail brought...

Watch full episode here: https://youtu.be/OT4safn-FKk   It takes vision, resilience, and a committed team to reopen, refresh, and reclaim the top spot. In this episode of Stories from the River, Charlie Malouf celebrates the grand reopening of Broad River Retail's Greenville, South Carolina location, known as the Dreamville Green Monster, with General Manager Jeff Willis. They reflect on the store...

Watch full episode here: https://youtu.be/qLwxIaHvTHI   In this spotlight from episode 345, the team behind Forge digs into how they built their winning presentation. They talk about wanting the new word to be a natural successor to Pioneer, and how Broad River Retail has transformed from a regional company into a national one. The vision accounted for the inevitable heat and pressure of that tran...

Watch full episode here: https://youtu.be/qLwxIaHvTHI   In this spotlight from episode 345, the team behind Forge discusses the significance of choosing the Word of the Year at Broad River Retail and what it means for the company. They also share what it means to them personally and why every company should consider choosing its own Word of the Year. Visit https://www.storiesfromtheriver.com  for...

This episode on YouTube: https://youtu.be/qLwxIaHvTHI   What does it take to choose the Word of the Year at Broad River Retail? In this episode of Stories from the River, Charlie Malouf sits down with members of the team behind Forge, Broad River Retail's 2026 Word of the Year. Carl Hillesland, Lynn Knowles, and Corey Edens walk through how they landed on Forge, the thinking behind their submissio...

Watch full episode here: https://youtu.be/HJeq7X4Rn4M    In this spotlight from episode 344, Charlie and Manny reveal Broad River Retail's Word of the Year for 2026: Forge. They reflect on other powerful words that were in the running, but explain why Forge fits Broad River's present and future growth.    Visit  https://www.storiesfromtheriver.com  for more episodes.    Broad River Retail brought...

Watch full episode here: https://youtu.be/HJeq7X4Rn4M    Why does Broad River Retail choose a Word of the Year, and why has the tradition lasted more than a decade? In this spotlight from episode 344, Charlie and Manny break down where the idea started, how it's shaped the way teams think and work, and what the benefits are from choosing one each year. Visit  https://www.storiesfromtheriver.com  f...

This episode on YouTube: https://youtu.be/HJeq7X4Rn4M     Broad River Retail doesn't pick a Word of the Year lightly. It's a signal of where the company is headed and what it expects of its Memory Makers. In this episode of Stories from the River, Charlie Malouf and Manny Rodrigues explain why FORGE became the 2026 Word of the Year. They walk through how the process has evolved, why more Memory Ma...

Watch Full episode here: https://youtu.be/0Rii4gb5Snw    In this spotlight from episode 343, Charlie and Tyler break down the term "durable scalability" and how it became a clear guide for how Broad River Retail thinks about growing its company. They also talk about what it takes to grow from a strong regional business into a national one, without losing what made it work.    Visit  https://www.st...

Watch Full episode here:  https://youtu.be/0Rii4gb5Snw  In this spotlight from episode 343, Charlie and Tyler talk about what it means to grow within an organization. Charlie shares the belief that growth shouldn't benefit just the company, but i t should benefit everyone connected to it. That means all of Broad River Retail's Memory Makers, guests, communities, and partners. When the company grow...

This episode on YouTube: https://youtu.be/0Rii4gb5Snw     Welcome back to Stories from the River. In this episode, Tyler Trill and Charlie Malouf sit down just after Broad River Retail's first Town Hall of 2026. With the presentation still fresh, they reflect on why the kick-off Town Hall matters—recognizing the wins of 2025, celebrating individual and team achievements, and setting direction for...

Watch Full episode here: https://youtu.be/aqZ5JFtNUQY    In this spotlight from episode 342, Tim Sayles shares how the Lighthouse Fund has grown over time. What began with support from Broad River's leaders has expanded into something bigger, with smaller, steady contributions from across the Broad River community helping sustain it today.   Visit  https://www.storiesfromtheriver.com  for more epi...

Watch Full episode here: https://youtu.be/aqZ5JFtNUQY  Since launching in July, the Lighthouse Fund has helped more than 54 Memory Makers. A few of those moments have stayed with Emmelyne Henderson. In this spotlight from episode 342, she shares the Lighthouse Fund stories that left a lasting impression. Visit  https://www.storiesfromtheriver.com  for more episodes.   Broad River Retail brought th...

Welcome back to Stories from the River, where Heather Greenwood brings you a bright story of Memory Makers helping Memory Makers. Together with Emelyne Henderson and Tim Sayles, the Lighthouse Fund team is bringing you a six-month update. First, they discuss the origin of the Fund and their experience with it. For fulthe l history, watch this video: https://youtu.be/4S-XXofao0c The Lighthouse Fund...

Watch full episode here: https://youtu.be/rYzlSbx0Emw    How do you garner greatness? In this spotlight from Episode 341, Charlie explains how our profit-sharing business strategy brings every department together, working towards a common goal.  Visit  https://www.storiesfromtheriver.com  for more episodes.   Broad River Retail brought this show to you. Visit  https://BroadRiverRetail.com   Follow...