Standing Waters Podcast

Most mold isn’t from obvious leaks—it's from everyday overlooked spots like closets, behind furniture, or under bathroom sinks. Jim McKenzie, a mold & air quality expert with 20 years of experience, explains how maintaining humidity, cleaning, and proper airflow help prevent mold before it starts. Think about it: a small leak or even dormant spaces can become mold hotspots over time. Regul...

When disaster strikes, every minute counts. After a major water leak flooded Jeff McDaniel’s home — just eight months after moving in — he didn’t know where to turn. But one call to NuWay Restoration changed everything. 🚛 Within hours, our trucks were on-site. 💨 Fans, hoses, and drying systems were running. 👷‍♂️ A full team of professionals worked around the clock to stop mold before it started...

In this episode, Dave Stephens sits down with homeowner Richard Carson, who shares how NuWay helped transform his home after a serious mold problem made it nearly uninhabitable. From the very first visit, our team provided a clear plan of action, thorough testing, and professional restoration work that made his home feel warm, safe, and inviting once again. 🏡✨Hear Richard talk about: ✅ His firs...

In this heartfelt episode of 5 Star, Dave Stevens from NuWay Restoration & Cleaning sits down with Westernport resident Sarah Cockerham, one of our incredible customers who left a 5-star Google review after a devastating flood. Sarah shares her emotional journey—from finding her home filled with 21 inches of water to working with the compassionate and professional NuWay team that helped her re...

What does it really take to build trust, open doors, and succeed behind the scenes of the restoration industry—especially in close-knit communities like Garrett County, Maryland? In this episode, we pull back the curtain on a role most homeowners never see, but one that directly impacts the quality of service they receive when disaster strikes. Bill German sits down with Dave Stephens, a business...

What happens when real estate meets restoration? In this crossover episode, the House & More team sits down with NuWay Restoration to swap unbelievable stories from the field. From waterfalls pouring down mansion staircases on Christmas Eve, to deer crashing through dining rooms, to the science (and patience) behind eliminating pet odors, this conversation is equal parts jaw-dropping, hilariou...

Think filing a home restoration claim is simple? Think again. In this episode, you’ll discover how the real work begins after the water recedes—and why knowing your policy could save you thousands. Join Standing Waters host Chip Miller and office mitigation manager Tiffany Heb as they break down the behind-the-scenes reality of handling insurance claims in the restoration industry. Tiffany shares...

Think filing a home restoration claim is simple? Think again. In this episode, you’ll discover how the real work begins after the water recedes—and why knowing your policy could save you thousands. Join Standing Waters host Chip Miller and office mitigation manager Tiffany Heb as they break down the behind-the-scenes reality of handling insurance claims in the restoration industry. Tiffany shares...

What does fatherhood have to do with house restoration? In this heartwarming and hilarious episode, personal stories and professional reflections come together to reveal the values that truly build strong homes. In this special edition of the Standing Waters podcast, host Bill German takes a back seat as he’s interviewed by his daughter Samantha and her friend Aliyah. Through laughter, stories, an...

In this episode of the Standng Waters podcast, host Bill German and co-host Chip discuss the remarkable achievements of 15-year-old Kyle Keppel. They explore Kyle's involvement in community activities, including 4-H and Special Olympics, and his innovative Swear Jar initiative aimed at promoting kindness. The conversation delves into the importance of charitable giving and the impact of small...

What if the key to stronger teams and better business wasn’t authority, but humility? In this episode of the Standing Waters Podcast , we dive deep into a leadership style that’s changing the way workplaces operate— servant management . Bill German shares powerful insights on how servant management flips the script on traditional leadership. Instead of commanding from the top, servant leaders list...

Think filing a home restoration claim is simple? Think again. In this episode, you’ll discover how the real work begins after the water recedes—and why knowing your policy could save you thousands. Join Standing Waters host Chip Miller and office mitigation manager Tiffany Heb as they break down the behind-the-scenes reality of handling insurance claims in the restoration industry. Tiffany shares...

In this engaging conversation, William German and Jim Mackenzie share humorous and insightful stories from their experiences in the restoration business. They discuss unexpected emergencies, human reactions during crises, and the importance of compassion in their line of work. Through anecdotes, they highlight the unpredictability of life and the value of finding humor even in challenging situatio...

In this festive and reflective episode, Bill and Chip take listeners behind the scenes of their New Way Restoration office, located in a beautifully restored 1945 building that honors its heritage while serving a modern purpose. From preserving original architectural details to navigating the challenges of winter weather—like frozen pipes and snow-packed roofs—they paint a vivid picture of the rea...

This episode flips the script on traditional leadership—because real home transformation begins with servant leadership at the core. In this powerful discussion, Bill German and Chip Miller explore the connection between effective home restoration and the human element behind the work—your team. Drawing from Robert Greenleaf’s servant leadership philosophy, they reveal how leading with empathy, tr...

Think carpet cleaning is just about removing visible stains? Think again. This episode reveals what’s really hiding beneath your feet—and why ignoring it could be costing you more than you think. In this deep-dive conversation, Bill and Chip from NuWay Restoration and Cleaning pull back the curtain on the world of carpet and house restoration. They explore the surprising science behind effective c...

When disaster hits your home—whether it’s fire, water, mold, or sewage—the chaos can feel overwhelming. In this powerful first episode, discover how two restoration experts are bringing hope, healing, and heart back into the cleanup and rebuilding process. Bill German and Chip Miller, the passionate founders of New Way Restoration and Cleaning, share the inspiring story behind their company and ho...