SSONext

In this episode of SSONext, host Barbara Hodge sits down with Jennifer Kelly Greene, Senior Director of Global Payroll at Otis. A business-oriented professional with hands-on experience in managing multi-location, multinational teams, Jennifer brings a history of success in leading teams in B2B and B2C environments. Highly effective at managing vendors, building consensus, and working collaborativ...

In this episode of GBS Careers Corner we're joined by Helen Emmett, CFO Global Finance Services at Experian. H elen is not only the first female CFO , but the first CFO outright of G lo bal Finance Services reflecting the growth and transformation of the award winning GFS at Experian. During the podcast we discuss how Helen got ahead in her career by putting herself forward for big opportunities a...

In this episode of GBS Careers Corner we talk to Gary Critchley, Senior Vice President for Global Business Services at Qatar Airways which was recently named one of SSONs Top 20 Most-Admired GBS.   During his career Gary has worked for a number of well-known brands, both in the UK and Middle-East, including Marks and Spencer, National Grid, Pepsi Co and BOC Group helping them to transform their fi...

In this episode of SSONext, Sally Fletcher, SSON's Head of Online Events, sits down with George Connell, former VP Strategy and Finance at Shell GBS. The episode is a sneak peek into GBS Careers Corner where Sally will be exploring the multitude of different career paths available to you in the modern global business services space and how to get ahead in your own GBS career. Whether you're workin...

In this episode of SSONext, host Barbara Hodge sits down with Charlie Chang, Global Talent Acquisition leader and Director at Page Outsourcing in Manila, Philippines. Charlie joins us to explain how outsourcing recruiting functions can provide GBS organizations with the agility they need today; and how to optimize the onboarding process. Charlie and Barbara dissect: ✅ How the needs of employees a...

In this episode of SSONext, host Barbara Hodge sits down with Simon Brown and Gerard Hussey. Simon is an experienced practitioner in HR transformation, as well as GBS and HR Shared Services leadership. And Gerard is a senior HR practitioner with extensive multifunctional, and multi-industry experience. His focus is on enabling organizations to improve their productivity, performance, and to succes...

In this episode of SSONext, host Barbara Hodge sits down with Emma Beaumont to talk about all things change management, and its pivotal importance for GBS leaders. A serial networker with a passion for brand messaging, communication and content that builds community, trust, and value, Emma is GBS Change Management & Communications Lead at JTI. She brings an Industry and SME focus across GBS, Digit...

Welcome back to SSONext! This is part 2 of an in-depth mini-series where host Barbara Hodge sits down with Tom Bangemann, Head of Data Development & Research at SSON Research & Analytics . Tom brings profound experience in delivery, sales, and business development, with an impressive international career in Practice Management.  Tom and Barbara offer a deep dive into the state of Global Business S...

In this episode of SSONext, host Barbara Hodge sits down with Tom Bangemann , an experienced manager, coach, mentor and board member with a proven content and executive track record. Tom is Head of Data Development & Research at SSON Research & Analytics . He brings profound experience in delivery, sales, and business development, with an impressive international career in Practice Management.  To...

In this episode of SSONext, host Barbara Hodge sits down with David Hughes, Shared Services Director for Bidvest Noonan, a leading facilities management business in the UK, providing Finance and HR support across the board. David has over 20 years' experience designing and operating world class Global Business Services operations. He has a passion for creating values-based cultures and great place...

In this episode of SSONext, host Barbara Hodge sits down with Joe Peri, Chief Automation Officer at Change Healthcare. Joe is a go-to expert for all things intelligent automation (IA) and RPA (robotic process automation). He leads teams that transform businesses using technology for reduced cost, increased revenue, and higher customer satisfaction. He tells us he enjoys building and fixing things,...

What Can Intelligent Automation do for GBS? Beyond Transactional Efficiency to Digital Transformation In this episode of SSONext, host Barbara Hodge sits down with Lee Coulter, a veteran of GBS and deeply versed in Intelligent Automation as an enabler of transformation. Lee's background includes CIO, COO, CEO and he was an early adopter of RPA in addition to leading the IEEE standards workgroup fo...

In this episode of SSONext, host Barbara Hodge sits down with Matt Wright, Senior Vice President, Customer Success, at AppZen Inc.  Matt is a seasoned leader with over 26 years in the field of customer success management. Matt's passion is working in organizations that are focussed on deriving as much value from technology platforms as possible to serve their customers better. Matt and Barbara dig...

Welcome back to SSONext! Hosts Barbara Hodge and Jordan Mullins sit down to chat about DATA on this episode. Specifically, how SSON uses all that data it collects through surveys over the year. The fact is, it's all reflected back to the market to support shared services and GBS. Listen to this episode for the inside scoop on 'the why', and 'the how' of finding and using data to your advantage.  J...

Welcome back SSONext! In this episode, you'll find host Barbara Hodge in conversation with Sandeep Poddar, Head of the AkzoNobel GBS India Center and responsible for managing the BPO relationships, too . Sandeep is a GBS executive with decades of experience in designing and leading Global Business Services teams. His speciality is leading teams in virtual environments, implementing intelligent aut...

In this episode of SSONext, host Jordan Mullins ​​sits down with Tim Johnson, Head of Automation for the Suncorp Group, to talk about the blurring lines between the disciplines of shared services and IT. Tim and Jordan dig into: ✅ How technology serves as a major driver, and the importance of rigour as organizations scale automation.  ✅ The rise of the 'citizen developer' - and why more roles ar...

In this episode of SSONext, host Barbara Hodge sits down with Volker Schrank, Senior Director of Global Employee Experience, Processes & Technology, at Mondelez. Volker's body of work covers multi-industry HR transformation with a focus on HR diagnostics, strategy development and implementation, organization design, and talent management.  Volker and Barbara dig into: ✅ The definitions of a succe...

Today, on SSONext, host Jordan Mullins takes a deep dive into the unique nature of the predicted recession and its impact on both talent and accounts payable. Our guest is Emily Nash-Walker, Global Head of Partner Experience, Tradeshift.. Emily is an expert in enterprise digital transformation and shared services with experience gained at various blue chip organizations where she enables partners...

Today on SSONext, host Barbara Hodge sits down with Sameer Jalundhwala, a global Shared Services leader with expertise in building Global Business Services (GBS) operating models and transforming processes and systems, leveraging exponential technologies (automation, AI, analytics, blockchain) and new ways of working. He is SVP, GBS Operations & Outsourcing at NTT Ltd where he's responsible for bu...

Today on SSONext, host Barbara Hodge sits down with Tom Bangemann, Head of Data Development & Research at SSON Research & Analytics. Tom is one of the most experienced market analysts in the GBS space, and a thought leader in service delivery, business support, and GBS development. He talks about the need to retain the stability to deliver what's required – but be agile enough to react to change,...

Today on SSONext, host Jordan Mullins sits down with Manisha Singh, the executive partner for talent transformation at IBM, to discuss how we can provide a better employee experience; and why that is so incredibly important as organizations adjust to a new Future of Work environment. In a power-packed 20-minute conversation, Jordan and Manisha dig into:  ✅ Why employee experience is so important...

Today on SSONext, host Barbara Hodge sits down with Venkat Raghavan – a leader in the analytics industry who started as a Java developer and went on to work with some top retailers including Best Buy, Walgreens, Walmart and Tesco, to solve their problems through the power of data and algorithms. His passion is setting up analytics as a capability.  Venkat serves as Associate Director & Global Head...

Today on SSONext, host Barbara Hodge sits down with Suzanne Haenen, PMO Director of the Global GBS-PMO Team at AkzoNobel.     Suzanne and Barbara dig into: ✅ The vital importance of speaking with a lot of people to truly understand current struggles ✅ Why Master Data Management is key ✅ A case for letting go of the fear of being transparent about where things might go a bit off-track For the fu...

Today on SSONext, host Jordan Mullins sits down with Lori Pon - an experienced project manager and insurance professional successful in leading major system implementations and multiple business units. Lori is Director of Claims Strategy & Innovation at AAA Auto Club Group and possesses strong management and leadership skills, with the ability to motivate and develop high-performing employees, sol...

Today on SSONext, host Barbara Hodge sits down with Deborah Kops - Advisor to global business services organizations committed to survive and thrive. Deborah is now focused on their single most critical success factor -talent. She is Managing Principal of Sourcing Change dedicated exclusively to shared services and outsourcing change management strategy. With experience as a shared services execut...