SSONext

Each year SSON run our Shared Services and GBS State of the Industry Survey. The survey provides crucial benchmarks on everything from people strategy to intelligent automation to what's driving shared services today. In this episode, SSON Research & Analytics, Chief Analyst, Barbara Hodge sits down with Tom Bangemann, Head of Data Development and Insight, to share their top 5 take-aways from last...

This week Phil Searle, CEO and Chief Transformation Officer, Chazey Partners returns to the podcast along with Neil Spiers, SVP Global Business Services, Herbalife. In this conversation, the two dive into their lengthy partnership shedding light on "the art of the possible" in GBS. This includes, how Herbalife are now playing an increasingly strategic role in supporting the achievement of business...

In this episode we'll be talking about introducing Artificial Intelligence into the audit function.   And about how this concept is about enhancement of human skill not its displacement. Machine learning isn't mimicry of human intelligence. It teaches machines to perform tasks and then to progressively improve their performance.     When we use AI and ML in the finance function we can expect speed...

This week we're delighted to bring you an exclusive look at one of our top sessions from last month's online event, the Intelligent Automation World Series. In the session we spoke to Shail Khiyara , CEO, VOCAL , Amol Rajamane , Global Digital Automation Technology Leader, DuPont and Melanie Dunbeck , Automation Strategy & Enablement Lead, Kelly Services, about their vision and experience with Gen...

This week's episode sees the return of our popular GBS Careers Corner series, where Leigh Nicholson, Strategic Solutions Lead, Takeda Business Solutions, talks us through his career journey from consultancy to Global business services. We discuss the incredible possibilities that can be achieved within the GBS model, the skills new shared services professionals need to develop in other to further...

In this week's episode I interview Harsh Vasavada, Operations Leader (Americas) at Corning. Harsh led the team which were responsible for winning the Award for Customer Centricity at the SSON Impact Awards this year in March. In this podcast, we talk through the project, how Harsh got the buy-in, tracked results and how a focus on CX ultimately enabled the GBS to grow and take on more value-adding...

Generative AI has been the buzzword on everyone's lips for the last few months, but as with any new solution, the more it's talked about the more the conversation is diluted and the more difficult it becomes to distinguish fact from fiction, marketing spiel from the reality and so on. In this discussion SSON talks to Phil Searle, CEO, Chazey Partners about the opportunities Generative AI can provi...

SUMMER BONUS EPISODE! We're delighted to be able to bring you a fabulous bonus episode of SSO Next with Precisely. In this episode I talk to Tim Fujita-Yuhas, VP Product Management at Precisely, about data integrity (and how to get the accurate, consistent and contextualized data you need to make confident business decisions). We discuss how to get better data governance, fostering a data driven c...

Last episode we shared a number of interviews gathered onsite at SSO Week Europe in Lisbon. This week is part 2, and I'll be speaking with representatives from Apex Analytix, Infosys, Fresinius Kabi, Experian, SSON Research & Analytics, Datamatics and Kone.  We discuss the commercialization of GBS, infusing purpose into the everyday, ERP transformation, data integrity and supplier relationship man...

I was lucky enough to be onsite at SSOW Europe in Lisbon, Portugal last week. So I took the opportunity to speak to our sponsors, speakers and delegates about what they learnt. Key points discussed included: purpose, employee experience, digital business services, capabailities as a service and change management. This episode is part one and part two comes out next week. If you were unable to atte...

In this episode of GBS careers corner I talk to industry legend Deborah Kops. She's the founder or global business services consultancy Sourcing Change, an advisor in private equity the founder of the BPO Liberty Source and most recently she's focused on the crucial factor of talent. Deborah has a unique perspective on the global business, shared services and outsourcing industry, having served in...

SSON R&A reports that the three top priorities for shared services and GBS for impacting the overall workforce are driving headcount optimization, driving better integration and utilization of technology and driving enhanced performance.    On t oday's episode we'll be looking at How Connected HR processes and Insights can be the key to talent strategy and organizational growth .   Discussion will...

As shared services continue to expand their scope of work, we see tremendous opportunities for HR services to integrate activities like employee relations. SSON Research & Analytics data confirms 17% of shared services plan to bring ER into scope this year. To better understand the pros and cons, Barbara Hodge, Global Editor at SSON asks Simon Brown, HR services expert, to explain…

As the workforce evolves from a static, in-office, 9-5 placement to a more global, di gitally enabled and flexible environment, the work done by humans isn't defined by their location or physical presence in the office . Sponsored by Brickwork, this episode of SSONext discusses how human-driven administration has been a previously untapped well for talent and business resilience. Joined by Sangeet...

Hear from the Best GBS and The Best Service Provider Impact Award Winners SSON's Impact Awards represent the highest level of recognition for the impact shared services have on enterprise.  The awards are open to shared services and GBS globally, with winners announced at SSON's flagship events. Impact Award winners represent shared services operating at the peak of their performance, and demonstr...

In a special episode of SSONext, we sit down with a few of the solutions providers of SSOW Orlando to discuss key insights from senior executives.  Conversations covered some of the most pertinent topics of the event, including: Key takeaways from the Environmental Social Governance boardroom Top Insights into corporate spending trends and risk in 2023 and the power of analytics and AI to identify...

Kai Eberhard Lueg is the Chief Operating Officer, Global Business Services, Siemens AG.  He has vast international experience in the Siemens Shared Services environment in various leading positions such as Head of Business Process Shared Services and Finance Shared Services as well as CFO of Global Shared Services. Siemens Global. Prior to these engagements, he was acting as global CFO of the Siem...

SSON Research & Analytics reports that Order-to-Cash is the second most popular service provided by 66% of surveyed SSON members. With the p resent focus on process transformation and the rise in consideration for the customer – two topics that were certainly front and center at the recent SSOW Orlando event – O2C is posed to be the next site of customer-centric service delivery.   In conversation...

It's been an exciting couple of days at SSOW Orlando 2023! I sat down with Barbara Hodge, Global Editor of SSON to discuss our key learnings onsite and the magic of a live event. 

In this episode of GBS Careers Corner we talk to Edoardo Peniche, VP GBS at Aptiv. Edoardo is a master shared services leader with extensive global experience establishing world-class operations. He led critical initiatives that included design, implementation, development and transformation of multiple Global Shared Service Centers since 1996, establishing operations in Mexico, Costa Rica, USA, B...

Christy has been with Mastercard for 7 years . In her current role as Director of Engagement and Communications for Mastercard's shared services group, she leads a customized framework aimed to optimize the employee experience, and ultimately the customer experience. In the last year, phrases like quiet quitting, burnout and disengagement have become all too common in discussions around workforce...

In this episode of GBS Careers Corner we are joined by Dr Frank Schühler . Frank is the Managing Director for DHL Global Forwarding ' s, Global Service Cente r which was recently named one of the top 20 most admired SSOs by SSON Research and Analytics .  The shared services organization operates with 4600 employees located in Bogota, Mumbai, Chennai, Chengdu and Manila augmented by many bots opera...

Egypt is a rapidly growing economy and labor market, with key skills in the IT and outsourcing industry. In this episode of SSONext we welcome to the podcast Ricardo Langw ie der , the Regional Lead for Middle East and Africa at Alorica . Ricardo has over 20 years of international corporate and entrepreneurial experience. He's lived and worked in Europe, South America, the US, Asia, and he  has wo...

In this episode of GBS Careers Corner we welcome to the podcast  Dennis Lui , Chief Executive of VITAL Shared Services .   VITAL is the shared services arm of the Singapore Public Service. It serves over 100,000 public office r s today across 100 Ministries, Departments, Organs of State and Statutory Boards in the areas of finance, human resources and procurement. It has become an award winning hu...

In this episode of GBS Careers Corner, Sally Fletcher talks to Paul Bryanhill. Until recently Paul acted as the VP, Finance Operations at NBC Universal. He has over 30 years of experience in shared services and finance roles where he has been responsible f or design, establishment and operating both captive and outsourced services. He now spends his time m entoring to help support and develop care...