Audrey Joy Kwan | Growth Strategist for Agencies

Small But Mighty Agency: How to Grow Your Agency

Business EN ↓ 157 episodes

If you want to grow an agency to seven figures and beyond without working more hours in your business, tune in.  I know your time is valuable, so I keep it practical and help you work smarter, not harder, in every episode.  I'm your host, Audrey Joy Kwan. I know what it takes to build an agency—including supporting an agency owner in selling and exiting, and consulting for 200-person agencies—because I've done it.  My team and I have coached and consulted with over 150 agency owners and have been behind the scenes of multiple seven-figure agencies.  All this to say, join us on the Small But Mi...

Author

Audrey Joy Kwan | Growth Strategist for Agencies

Category

Business

Podcast website

audreyjoykwan.com

Latest episode

Jul 1, 2026

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Episodes

3 Strategic Collaborators Every Small But Mighty Agency Needs 09.07.2025

You probably don’t need more leads. That might sound counterintuitive,  especially when every sales post says the opposite. But what looks like a lead problem is usually something else:  → A relationship problem  → A misaligned positioning problem  → A missing structure for managing trust You’ve got people in your orbit—clients, collaborators, past leads, curious followers. But if you’re not engag...

Why Small Agencies Can’t (and Shouldn’t) Grow Alone 25.06.2025

Too many agency owners are building alone. But small doesn’t mean solo and solo isn’t sustainable. Small but mighty agencies weren’t built to go it alone. Yet so many agency owners are trying to do everything themselves: holding the vision, leading the team, delivering the work, and pushing for growth in a vacuum. That’s what “going solo” really looks like—juggling it all without strategic support...

Saying Yes Nearly Broke Her Agency—Specializing Saved It 11.06.2025

Being full-service almost broke her. Specializing gave her agency new life. For over 16 years, Arleigh Vasconcellos said yes. Yes to growth. Yes to more services. Yes to building a full-service agency that could handle it all. She grew her team, expanded her client base, and became known for delivering results across everything from PR to websites to events. But behind the scenes, she was on a tre...

Should You Launch a Course for Your Agency? Start Here. 28.05.2025

Curious about adding a course to your agency model—but not sure if it’s worth it? As agency owners, we’re always looking for smarter ways to scale. Products. Templates. Digital assets. The idea is simple: take what you know, turn it into something scalable, and earn while you sleep. But here’s the nuance we don’t talk about enough: Courses don’t remove complexity. They shift it—from service delive...

Why More Agency Founders Are Stepping Out from Behind the Logo 14.05.2025

If you’ve ever wondered whether building your personal brand is worth the time or struggled to show up online in a way that feels real and strategic —this episode is for you. In this episode of the Small But Mighty Agency, I sit down with Lauren Shirreffs, founder of Two Social and social media strategist to 250+ brands, to help you rethink how you show up online.  Lauren’s personal brand has beco...

The Smartest Move for Agency Owners Right Now Isn’t Services—It’s Strategy 30.04.2025

If you’re stuck in execution mode—constantly delivering but not getting paid for the strategic value you bring —it might be time to rethink how your agency is positioned. In this episode of Small But Mighty Agency , I’m joined by Sara Nay, CEO of Duct Tape Marketing, to talk about how agencies can shift from being seen as vendors to being valued as strategic partners who lead the marketing—not jus...

What Makes Small Agencies Easy to Refer (and Hard to Forget) 16.04.2025

Let’s talk about referrals—not as a bonus, but as a strategy. If you’ve been growing your agency through great work and word of mouth, but you’re starting to realize that waiting for referrals isn’t the same as designing for them… this episode is for you. Because the most successful Small But Mighty agencies don’t leave referrals to chance. They build referral-ready relationships and strategic par...

How Small Agencies Grow Without the Grind 02.04.2025

When I helped sell and exit a niche agency in the orthodontic space, one thing became crystal clear: we didn’t grow by chasing everything. We grew by staying focused, building trust, and saying no to the wrong opportunities — even when it felt risky. It wasn’t loud, but it was strategic, and it worked. And that approach? It’s not just relevant — it’s exactly what works in today’s skeptical market....

How to Stop Losing Clients to Bad Presentations 19.03.2025

Presenting with confidence and clarity isn’t just about public speaking—it’s about winning more business. Whether you’re pitching to a potential client or leading a workshop, your ability to deliver a compelling presentation can make or break the deal. In this episode, Laurie-Ann Murabito, an award-winning professional speaker, shares how agencies can craft client presentations that captivate, est...

Stop Thinking Your Team Should Just Know—Set These Clear Expectations Instead 05.03.2025

If you've ever caught yourself thinking, “My team should just know what to do” or “Why can’t my team read my mind?” —this episode is for you. The truth is, unspoken expectations lead to missed deadlines, miscommunication, and frustration on all sides. But there’s a better way to make your expectations so crystal clear that your team knows exactly what needs to be done—without the guesswork? T...

From Creative Doer to Agency Owner—Without Burning Out 19.02.2025

Transitioning from a creative doer to an agency owner is exciting—but it can also be overwhelming.  Many creatives struggle with letting go of control, building a team, and shifting from doing the work to leading the business. If you feel stretched thin trying to manage everything, this episode is for you. Today, I’m joined by Kait Day, Founder of Nowadays Studio, who shares her journey from being...

Are VIP Days the Best-Kept Secret for Your Agency? 05.02.2025

If you’ve ever had a prospect say, “I want to work with you, but I’m not ready for a full retainer,” you might be leaving money on the table.  VIP days offer a high-impact way to deliver results quickly—without the commitment of a long-term engagement. But are they the right fit for your agency? In this episode, I sit down with Melissa Mitchell, founder of Wandermint Creative, a YouTube marketing...

Trust Equity: Why Less Experience is Winning at Higher Prices 22.01.2025

Trust-equity over track record? It's happening. Here's why... Did you know that 70% of the decision about your agency is made before you even showcase your results? Last week, I spoke with an agency owner who lost a pitch to a competitor charging 20% more - despite having less experience and a smaller track record. His response? "They somehow seemed like the safer choice." In t...

How to Leverage 9 Overlooked Partnerships to Accelerate Your Agency’s Growth 08.01.2025

Are You Missing Out On 9 Hidden Types of Agency Partnerships? Most agency owners know about basic referral partnerships.  But what if I told you there are NINE different types of strategic partnerships that could transform your agency's growth? (And I bet you're only using one of them.) In this special episode, I'm pulling back the curtain on partnership strategies that are quietly...

3 Opportunities Agency Owners Can’t Ignore in 2025 18.12.2024

What trends will shape the agency landscape in 2025? As we head into 2025, it’s clear the agency world isn’t slowing down—it’s evolving faster than ever.  In this episode of the Small But Mighty Agency Podcast , I’m diving into three game-changing trends every agency owner needs to know to stay ahead and plan smart for the year ahead. Let’s be real: AI is everywhere right now, and unless you’ve be...

Are You Hesitant to Niche? Let’s Talk About Why (and How to Overcome It) 04.12.2024

Why are agency owners so hesitant to niche even when niching is hailed as the secret to agency success?  Let’s be real—deciding to niche can feel daunting.  Fear of losing clients, choosing the wrong niche, or limiting your creativity might be holding you back.  In this episode of the Small But Mighty Agency podcast, I’m breaking down the top reasons agency owners resist niching (as shared by a ne...

Is Your Agency Missing Out on Referral-Ready Relationships? 20.11.2024

How many of your network connections are sending you high-quality referrals? Take a moment to think about it. If your answer is "not enough," you’re not alone. Many agency owners believe that growing the size of their network is the key to getting more referrals. But here’s the truth—it’s not about how many people you know; it’s about how well you know them and, just as importantly, how...

How to grow your agency without losing culture and connection 06.11.2024

What’s the secret to building a high-caliber, close-knit team as your agency grows? Growing an agency isn’t just about increasing numbers; it’s about expanding in ways that keep your team engaged, connected, and performing at their best. In this episode, we dive into building a strong, scalable culture that keeps your team driven and purpose-focused. I’m joined by Victoria Gray, COO of Conversion...

Building a Work-Life Balanced Agency Without Sacrificing Productivity or Client Satisfaction 23.10.2024

If you're wondering how to boost team morale and client satisfaction while giving your team the gift of time, this episode is for you.  Revenue goals are important for agency owners, but so is achieving a sustainable work-life balance.  And one concept that's been making waves in the agency space is the four-day workweek.  While we've touched on this topic before, today, we’re getti...

Stuck In a Plateau? How Repositioning Might Be the Answer 09.10.2024

Has your agency hit a plateau? Maybe you're attracting the wrong clients or feeling like your services aren’t being valued as much as they should be.  If this sounds familiar, it might be time to rethink your positioning. In this episode of Small But Mighty Agency , we’re diving into how repositioning your agency can help you: Break out of a growth plateau Attract bigger, higher-paying client...

Why Collaborative Ecosystems Are The Future of Small Agency Growth 25.09.2024

Are you a small agency owner wondering how to really stand out? If you've been feeling the pressure of competition and questioning how to unlock new growth opportunities, you're in the right place.  In today's episode, I’m unpacking a strategy to transform how you approach growth.  The future of small agencies is in building networks, not silos.  Specialization and collaborative eco...

How AI Helped One Agency Double Productivity – Here’s How 11.09.2024

What if you could cut your task from hours to minutes—wouldn’t that change how your agency operates? Imagine if what took you 14 hours now takes you 2 hours, or what took you 4 hours now takes 35 minutes? For Matt Rouse, co-owner of Hook SEO, those numbers reflect the reality of how AI is raising his agency's productivity.   In this episode, Matt shares how AI has drastically increased produc...

How to scale by franchising your agency (she did it, so can you) 28.08.2024

Has the thought of franchising your business ever crossed your mind?  Whether your answer is a “yes” or “no,” this episode will get you thinking about what is possible.  If you want to leverage your business and explore new growth avenues, building a marketing franchise is an option. But as you might guess, it’s not just about having a great business idea—it’s about having proven systems and proce...

Why Claiming a Niche Helps You Get More Clients Without Stressful Marketing 14.08.2024

What is the number one thing that stops agency owners from specializing in a niche? Fear.  It’s the fear that niching down will result in fewer clients. But the reality is quite the opposite. I see niche agencies thrive every day, and their success stories speak volumes about the power of specialization. In today’s episode, Amanda Lee Smith shares the transformative process that led her to a niche...

What’s Working in Marketing this Quarter to Drive Sales? 31.07.2024

What’s working in marketing this quarter to drive sales?  First, there is no one-size-fits-all to anything.  Finding what works for your business is an exercise in understanding your ideal buyers, but the opportunity to see and hear what works for others can help you optimize or streamline what works for you.  That’s why we’ve invited three friends who are marketing specialists in their specific n...

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