Shift podcast: Helping you rethink business transformation

How Rogers is helping businesses to innovate and grow, now and in the future – what it means to be a strategic advisor to their customers.

The global pandemic has shed light on the need to address a number of crises and inequities our society faces. Solutions won’t be immediate, but Vancity understands that we must start to work on ways to address the climate crisis as well as bring people who have been left behind back into the economy. In this episode of Shift, join Kirsten Sutton, Chief Technology and Information Officer at Vancit...

In this episode, we sit down with Rizwan Khalfan, Chief Digital & Payments officer from TD Bank Group, to discuss how he is focused on empowering customers and employees. The importance of ingesting empathy into personalization. And the value FinTech partnerships and acquisitions can provide in the ability to be agile, as the world around us is shifting.

For retailers, the pandemic upended much of what they knew about doing business. With ever-changing customer needs and an unclear road map, the industry had to evolve and adapt on the fly.   On the latest episode of the Shift podcast, we sit down with Stephen Gordon, Director of Multi Channel Logistics at Best Buy Canada, to discuss how he navigated the early days of the pandemic and remarks on wh...

For many Canadian’s, Twitter served as a daily utility to participate in a real-time public health conversation when the COVID-19 pandemic hit. In the latest episode of the Shift podcast we are in conversation w/ Paul Burns, Twitter Canada’s Managing Director. Paul takes us behind the scenes of one of the world’ largest social media companies during a global pandemic.  He shares his top social med...

Canadian telecommunications providers were at the forefront of the pandemic. Having to deal with record-breaking demands for network capacity across the nation; COVID-19 truly put our wireless and fixed networks to the ultimate test.  On the latest episode of Shift we sit down with Ibrahim Gedeon, CTO at TELUS to get a behind-the-scenes look of what was going on when the pandemic hit. TELUS shares...

For certain sectors like tech, digital health, e-commerce - the last few months have been a time of unprecedented growth with many of these companies now considering an IPO as part of their growth strategy.  On the latest episode of the Shift podcast we sit down with Asha Bakshani, SVP of Finance at Lightspeed and Colin Ryan, Managing Director of Investment Banking at National Bank to discuss...

In the third Covid edition of the Shift podcast we are in conversation with Marc Ouayoun, President & CEO of Porsche Canada. Marc virtually sits down with Jon Finkelstein to share how Porsche is reimaging their brand and consumer experience while keeping people at the centre of Porsche Canada.  Marc shares more about his career journey in the automotive industry and takes our audience through Pors...

It’s now or never for organizations to prioritize the mental health of their employees. As we experience unprecedented times with a myriad of stressors; organizations need to step up with the tools and support that will help their employees manage their mental health. In the latest “quarantine edition” of the Shift podcast; guest host Sofia Theodorou, Chief People Officer of PwC Canada , is in con...

Within the last  six weeks, Canada’s TD Ban has been able to mobilize approximately 70,000 working from home due to the COVID-19 pandemic. In this episode of the podcast we are in conversations with Michael Rhodes, Group Head, Innovation, Technology & Shared Services, from TD Bank Group. Michael talks about the challenges of pivoting to a remote workforce rapidly, how they were able to mobilize qu...

The future is bright for the 154 year old organization Sun Life - in this episode of Shift podcast we sit down with Jacques Goulet, President of Sun Life Canada. Jacques shares how Sun Life has created a culture that truly embraces change. From using emerging technologies to create their digital assistant Ella, to their commitment to upskilling their workforce, all while delivering an elevated exp...

In the public sector, it often takes a spark to ignite innovation but somuch more to keep it burning. In this episode of Shift - we share a great Canadian innovation story about the City of Ottawa, who learned the secret sauce on how to deliver innovation and service excellence to their front line employees and citizens. Live from FWD50 2019, Canada’s digital government conference, we sit down wit...

Three C’s: customer experience, confidence and community. That’s what we are talking about in the latest episode of the Shift podcast ft. the iconic Canada brand of TD Bank. In this episode of Shift we are in conversation with Tyrrell Schmidt the Global Brand and Customer Experience Officer at TD. Jon and Tyrrell chat about what it takes a large scale brand relaunch takes, creating a customer expe...

Complex ideas often begin with answers to everyday problems. And when, Stuart Lombard’s family returned home from a winter getaway to find their house at a chilly temperature of 50°F, he knew something had to change. In this episode of PwC Canada’s Shift podcast, we are in conversation with Stuart Lombard, CEO and founder of ecobee; a smart thermostat company that is revolutionizing how people int...

Clinton Braganza, CMO, of Scotiabank, was tasked with one monumental marketing challenge: changing the nomenclature of a nation. After the 2017 acquisition for the naming rights of the former ACC arena, Braganza and team started a full-scale campaign to reprogram the vocabulary of the Canadian people. In the Season Two premiere of the Shift podcast, host Jon Finkelstein sits down with Clinton to l...

Jon Finkelstein, takes a walk down memory lane with some of the Shift podcast’s most memorable guests. In the season finale of the Shift podcast season one, Jon highlights some of his favourite lessons learned from the leaders of some of Canada’s most high profile organizations. Guests from the LCBO, Move the Dial, Canadian Bankers Association, and more discuss topics surrounding customer experien...

Shift podcast hits the road to attend the Adweek Brandstar Awards. During the event, host and PwC Canada’s , Executive Creative Director Jon Finkelstein sat down with three of the honorees who are changing the game in Canada when it comes to creating a captivating, customer-centric brand. The conversation featured: Uwe Stueckmann: SVP, Marketing at Loblaw Companies Limited Claudette McGowan: Chief...

In this episode of Shift join Neil Parmenter, President and CEO of the Canadian Bankers Association (CBA), as he speaks with PwC Canada’s Jon Finkelstein about the digital transformation of the financial services industry. Learn how customer’s expectations of their banking experience is evolving and influenced by efficiencies created by Big Technology in other aspects of their lives. Neil and John...

The convergence of real estate and technology (proptech) is no longer a niche phenomenon. Though still dwarfed by its older cousin Fintech, investment in proptech has soared sky high. In the latest episode of Shift podcast we sat down with George Carras, Founder & CEO, R-Labs Canada Inc. to discuss the growing interest in proptech, how focusing on a problem not the technology is the way forwar...

In this episode of the Shift podcast join Pam Snively, the Chief Data and Trust Officer at TELUS as she sits down with host, Jon Finkelstein. The two discuss navigating the data driven landscape of today’s business climate in a way that maintains customer privacy as a top priority. Pam offers insights on how to remain agile in a digital landscape that continually evolves, adapting and innovating t...

David Lloyd, CEO and Co-Founder of FREDsense Technologies, sheds light on the revolutionary science and technology he’s used to change the way water utilities and mining companies across Canada test their water resources. In this episode of Shift, David and Jon discuss driving innovation in the age-old mining and utilities sectors, the social impact of this progressive technology, and what David h...

In this special episode of the Shift podcast we are joined by Shannon Salter, Chair at the Civil Resolution Tribunal in British Columbia. Salter sits down with Jon Finkelstein and breaks down how she and her team have revolutionized the way citizens interact with the legal system; becoming the first tribunal to go completely digital in Canada. The two discuss implementing a large-scale transformat...

In this episode of Shift join CIO of PCL Construction and V2R Award winner Mark Bryant and PwC Canada’s Jon Finkelstein as they discuss becoming a digital-first business. Learn about PCL’s journey: eliminating data centres, delivering field-focused solutions that save time and enabling data-driven decisions on the job site. Plus, find out how this leading-edge transformation led to winning the V2R...

When it comes to smart cities, the City of Vancouver is leading the way by creating a citizen experience powered by digital. From offering the largest public wifi hotspot in Canada to creating an online portal for citizens and business, they are continuing to drive innovation the public sector. Chief Technology Officer, Jessie Adcock, sits down with Jon to discuss building a “connected” city, mana...

In this episode of the Shift podcast, host Jon Finkelstein is joined by Cody Green, Founder of Canada Drives, who is transforming the way Canadians get car loans. The two discuss the growing pains and lessons learned of a start-up, creating a culture of customer centricity from the ground up, and remaining agile in the ever-evolving world of emerging technologies. Listen and subscribe here.