Serving You

This episode Matt brings us a spirited discussion of deciding to tip on the amount of the check or the service. Melissa and Jeff immediately disagree with the premise, but quickly talk themselves into agreeing, albeit begrudgingly. What are your thoughts on this?

This episode of Serving You, Jeff brings up the pluses and minuses of "regulars". Matt has a positive memory of regulars and Melissa falls more in the middle, but...they both agree that Jeff is the problem.

This episode Melissa brings up the stigma associated with waiting tables. We talk about other stigmas in the service industry. Matt pretends to be innocent, and Jeff notices that the better you are at something, the more everyone thinks they can do it.

In today's episode Matt brings up the topic of "indifference". Why are some servers indifferent, should that affect their tips, etc? Melissa weighs in with her experience and Jeff tells an story where all of this could be his fault. Enjoy another Serving You!

In this episode Jeff brings up the topic of "solo dining" while talking about the stigmas that surround it in the industry and for the diner themselves. All three of them give us a personal story of dining alone, and Melissa is impressed with how much Matt pays attention. This topic was suggested by friend of the show, Dan. If you have a topic, don't hesitate to suggest it and eventually we will g...

Today's topic is brought to us from Melissa and we talk "gratuity". How is it different from "tips" and who decides it. Matt has his feelings and Jeff tells us a story of quite the greedy server that used to work for him.

Matt brings us out topic this episode from the industry that he is currently working in. Jeff admits somethings bother him at a Deli. Melissa just wants people to be mindful. All this and more on this week's Serving You.

In this episode Jeff brings up the topic of "upselling" in the industry. How do we feel about it as customers and sometimes as employees having to do it. Is it recommending something truly delicious, or just a way to sell higher priced items? Also, Matt has a game he plays at restaurants with the servers.

In this Serving You episode, Melissa brings up the topic of "tipping out". Who do we tip out to in a restaurant? What percentage? How do we feel about it? If you've ever wondered how tipping breaks down in restaurants, this episode is the one for you.

In this Serving You Matt brings the topic of supporting other people's tables. Did/do we do it? Should we do it? Who's responsibility is it? Are walk-in coolers sound proof?

Serving You brings a guest on today with Chef Patrick Gossett. A previous Chef de Cuisine, Food and Beverage Director, and Head Chef, Jeff brings the topic on the tip of all back of all chef and cooks lips...runners.

In this episode of Serving You, Melissa brings up the topic of returning food at a restaurant. What's the etiquette? She looks to Matt for the customer perspective and Jeff chimes in with a management viewpoint. Is it ok? When is it ok? How do you pronounce "Salmon"? All this and more on this episode of Serving You.

In this episode of Serving You, Jeff brings up the topic of "refills". How can something so simple make or break an experience? Is getting a refill or providing one really just showing a table that you're paying attention and care? Matt and Melissa have their opinions on it.

This episode we discuss the meaning of "serving" someone in the "service" industry and how different people can take that many different ways.

This episode we talk about getting through the holidays while in the service industry, but also what we've learned from coworkers, guests, patrons, and how being in the industry may have made the holidays a little better.

Today's premiere episode of Serving You is the introduction of our hosts and our first topic is about manners.