ServiceNow Podcasts

Is process mining just Six Sigma with better software? Two former Lean Six Sigma consultants — now Product Managers at ServiceNow — answer that question. The answer is more interesting than you’d expect. Tomas Galle (Six Sigma Black Belt) and Roz Parpia (Green Belt) join host Bobby Brill to trace process intelligence from factory floors and sticky-note whiteboards to process maps...

Engineering teams are building ten times — even a hundred times — more than they could two years ago. That's a win, but one not without challenges. Because the cost of building the right thing has climbed exponentially. In this episode of the ServiceNow Insights podcast, host Bobby Brill sits down with three leaders who are living this tension from three distinct angles: the content an...

Can't believe it's already been 6 years. Thank you to our amazing guests and specially our listeners. In this season finale episode, Juan and Tim rant about the honest no-bs discussions they've had in 2026 and what are the topics they are looking forward to cover in the next season.  See omnystudio.com/listener for privacy information.

What does it actually mean to be AI native? Not the buzzword — the real thing. Host Bobby Brill brings together seven ServiceNow experts across six conversations for a complete picture of what AI native thinking, building, and working looks like right now. ━━━━━━━━━━━━━━━━━━━━━━━━ WHAT WE COVER ━━━━━━━━━━━━━━━━━━━━━━━━ DI LE — AI Ethicist & Human-Centered AI Strategist, ServiceNow...

Jason Doerr has spent years watching governance programs undermine themselves by cataloging everything without a use case, naming data stewards who have nothing to actually do, and building central teams that become blockers instead of enablers. In this episode, he walks through what pragmatic governance actually looks like: start with use cases, give stewards real work to action on, and let the c...

This is the takeaway episode with Jason Doerr who has spent years watching governance programs undermine themselves. He walks through what pragmatic governance actually looks like and digs into PADU (Preferred, Acceptable, Discouraged, Unacceptable) as a practical roadmap framework.  See omnystudio.com/listener for privacy information.

Bob Seiner has spent decades in data governance, and in this episode he joins Juan and Tim to unpacks his new framework, Data Catalyst Cubed, which multiplies data governance by change management and data fluency. Miss any one of them, and you get zero. The problem is that leadership has never treated behavior change as part of the governance mandate, and most data programs have never connected wi...

Takeaway episode with Bob Seiner where he unpacks his new framework, Data Catalyst Cubed: multiplies data governance by change management and data fluency. Miss any one of them, and you get zero.  See omnystudio.com/listener for privacy information.

Day One Ready: What New Engineers Actually Need to Know About AI | Engineering Now Unlocked Starting your first engineering role — or coming back for a return offer — and wondering what AI actually changes about the job? This episode gives you the real answer, from two engineers living it every day. Jordan Shelton and Cynthia Mathenge sit down with Ian Thurlow (Senior Manager, Dat...

Most organizations are treating AI governance as a compliance checkbox. Victoria Gamerman argues it's the gateway that finally forces organizations to confront the human side of AI adoption. In this episode, Victoria breaks down why the POC-to-operationalization gap is so hard to close, why people, process, and data each carry more human weight than most leaders acknowledge, and what "AI-ready dat...

This is the takeaway episode with Victoria Gamerman who argues that AI Governance is the gateway that finally forces organizations to confront the human side of AI adoption.  See omnystudio.com/listener for privacy information.

Everybody wants AI. AI adoption conversations are dominated by tools, models, and metrics. Far fewer organizations have figured out what to do with it once it's inside the building. The harder question, one that most leaders are avoiding, is what happens to the humans? Diana Wu David, Director of Futures at ServiceNow joins Juan and Tim to unpack what leaders should and should not be doing. ...

This is the takeaway episode with Diana Wu David, Director of Futures at ServiceNow where we discuss AI adoption, the metrics and how far fewer organizations have figured out what to do with AI once it's inside the building. See omnystudio.com/listener for privacy information.

Voice AI agent evaluation — why it's fundamentally harder than text, how cascade failures derail conversations invisibly, and ServiceNow's open-source framework to establish industry evaluation standards. Featuring real audio examples showing authentication failures, leaked reasoning, and latency problems. WHAT WE COVER  TARA BOGAVELLI — Research Engineer, ServiceNow Leading the o...

Juan and Tim's Friday rant covers a lot of ground, from Juan's TED takeaways on AI's unprecedented speed and what it means for humanity, to the uncomfortable shift data teams need to make: work and decisions are the point, not pipelines and gold layers. They dig into what Medallion Architecture 2.0 looks like (feedback loops, insights to action, agent governance), why organizational design theory...

Data teams spend enormous energy building pipelines, platforms, and governance frameworks but often skip the most fundamental step: truly understanding what people are actually asking for. In this episode, Juan and Tim sit down with data librarians Jenna Jordan and Amalia Child to explore why library science may be the missing lens for data work. At the heart of the conversation is the reference i...

Data teams obsess over pipelines and platforms but often skip the most fundamental step: truly understanding what people are actually asking for. We chat with data librarians Jenna Jordan and Amalia Child who share a framework for exactly that; it's called the reference interview, and it might be the most practical toolkit data teams have never used. See omnystudio.com/listener for privacy informa...

AI governance at scale — what it means, how to do it, and what regulations you need to know now. Host Bobby Brill brings together five ServiceNow experts across two conversations for a complete 20-minute briefing on governing AI in the enterprise. ━━━━━━━━━━━━━━━━━━━━━━━━ WHAT WE COVER ━━━━━━━━━━━━━━━━━━━━━━━━ RAVI KRISHNAMURTHY — VP, AI Platform, ServiceNow Why hidden AI is one of the...

There's a gap at the heart of most organisations and data hasn't filled it. Pete Williams, an experienced data leader, has spent years watching companies build sophisticated data capabilities, only to see insight stall before it reaches action. In this episode, we diagnose why: organisations still make decisions along traditional vertical lines, while data sits in a horizontal layer that was never...

This is the takeaway episode with Pete Williams, an experienced data leader, who argues that organisations still make decisions along traditional vertical lines, while data sits in a horizontal layer that was never given real authority. Pete makes a compelling case for why fixing this structural void is the defining challenge for data leadership today. See omnystudio.com/listener for privacy infor...

Juan and Tim have a rant session with a special guest in person,  Jesús Barrasa , well known in the knowledge graph space. We covered AI trends, the balance between operational vs. strategic work, knowledge graphs, context graphs. The most valuable part of our rant was our pragmatic discussion about ontologies stripping them down to what they actually are and why they matter. Starting...

Most organisations know they're not getting value from their data and AI investments, but few are willing to name the real culprit: the boardroom. In this episode, Kyle Winterbottom joins Juan and Tim to argue that the mandates handed to CDAOs are fundamentally broken because the people hiring them don't understand what good looks like. Boards continue to build capability without starting with the...

This is the takeaway episode with Kyle Winterbottom where he argues that the mandates handed to CDAOs from the board are fundamentally broken because the people hiring them don't understand what good looks like. The result? An entire industry that has learned to play the wrong game.  See omnystudio.com/listener for privacy information.

What is Agentic AI — and what can it actually do for your business? In this episode of the podcast, host Bobby Brill brings together three conversations with the people building Agentic AI at ServiceNow into one&nb...

Stop treating AI governance like a compliance checkbox handed down from the boardroom. Kierra Dotson joins Juan and Tim to argue that the chasm between ambitious AI strategy and messy technical reality exists precisely because we've made governance someone else's problem. The fix? Empower engineers, data scientists, and product owners to own their role in shaping ethical, sustainable AI — no...