Service Without Excuses With Rob M Lyon

We have all had someone come into our home or business and we really weren't sure of exactly who they are. Your not home and your wife will be meeting with this person, do you have any concerns?? Most do and in this episode we discuss how a tech or project manager should communicate with the client. One wrong thing is said and and a storm of emotion can and often do arise!! We also discuss so...

When you hire a service professional whether that be a carpenter, painter, or a disaster restoration professional you should not just know the standard of how the work should be done, but with how you are treated as a valuable client. Doing the job correctly with the clients needs at heart will not just turn into a valuable experience for both sides, but a way to raise the industry bar. In this po...

One day you may come to the conclusion that you can go and do something on your own "That's Great" however are you fully prepared to do so?? I know you have the passion and the drive to make it happen, but are you looking at all sides of your new business. Do you fully understand what needs to happen not just today and tomorrow, but a month/six months/ even a year down the road. Do...

In our conversation with with an old friend of mine John Burdick of Burdickscleaning.com in Bucks County, Pa part of the Philadelphia market (The Best of the Best for over 9 in a row) in his market which is an absolutely amazing achievement. Here he describes what separates himself from others in the market and how he continues to grow and continue despite all of the challenges in the United State...

In this content packed interview we talk to Troy Howard from Sotellus.com Troy his father and brother built up what I feel is a business every service professional needs to have not just in their arsenal, but to be the cannon of content when it comes to powering your reviews that your customers and clients and silently asking for. You are only as good as your reputation, however if people don&apos...

In this episode I discuss a real life story and experience on how I felt as the customer from the eyes of a business owner. We go over examples and details of how the entire purchase from start to finish, and how it went strait down the wrong path because of policy and poor communication from 3 different parts leaving me in this case "Hung out to dry" I learned some valuable lessons that...

In difficult times like these its vitally important to concentrate and use the tools you have at your disposal. Understanding what #SEO and #SOCIALMEDIAMARKETING  means to your personal and company brand in your marketplace. The absolute worst thing you do is to do nothing by stopping and closing your doors. In this podcast we discuss the difference between both and the true tangible benefits to s...

Why now is more important than ever in history to stand out above everything else. As we have discussed in the past, you are your product and what you do is the service (the commodity) and you need to develop a strategy to capitalize upon what makes you unique. In this podcast John Walsh will bring his years with the legendary #Disney and Madison Square Garden experiences to you and how you can cr...

One of the most shocking things I ever see on the faces of our clients is when they are thinking of converting their business to a franchise model for various reasons. When I explain that you never truly own a franchise the cold stone look on their face shows up. In this podcast I discuss exactly from my opinion what are the true benefits to owning the right one, and also what you may come to see...

Many of us made the jump from being an employee (maybe even a valued one)  and decided to make not just a leap, but a full frontal jump into the world of an entrepreneur making a path like our guest Tray Raines of Rainesrestoration.com of their own. What not just many, but most find out it is absolutely its awesome or it's an absolute horror show!! Taking the time to learn the difference betw...

Find out some of the secrets of how to to run multiple service businesses at one time. A true serial entrepreneur knows the traits and habits of how to do it. In this podcast find out the most powerful factors all of how those that go that path do it (Its a powerful Mentor, Coach, Advisor) and without it, a long road in in store. Just like Tom Brady (being the GOAT) without Bill Belichick  as a co...

We have all see ads for Fed Ex, Maytag, Whirlpool, or even Jacuzzi. My question is what does that mean to the average everyday "Small Business Joe or Jane"?? Do you think you have the funds and resources to compete in your market, or do think you are better off standing out and having better positioning to those you market to. In this podcast "Positioning vs Branding we will discuss...

There is an old saying of paralysis by analysis, is in fact true? and does it affect your judgement with good decision making. The answer is absolutely it does, when you overthink something especially without a strong strategy in place. You will destroy the ability to advance, and let fear and overthinking take over you rational thought and logical reasoning. In this podcast we discuss the dangers...

Do you in fact actually know what your target market is, or for that matter what a target market even is? Each business is entirely different as well as each industry. Understanding and identifying what is your perfect "Target Market" or "Avatar" can help guide you in the direction you need to go. You  don't ever want to play a version of ( 52 PICKUP), but instead a more s...

Do you think your potential customers and clients wake up one day and decide they want to meet with a contractor or other service professional, just to be told you are (Booked out 3 Weeks), or your (Going on Vacation), or (The Baby kept me up all night) all which might be true by the way. They don't want excuses of why something did not get done or done in a timely basis. Even worse if your c...

Its vitally important to get your information from the right sources, in a highly competitive industry like Disaster Restoration you need only the very best and credible advise you can get. In this episode of the "Service Without Excuses" podcast we discuss just that. I know we all have heard the term      "We are all in this together" but at this time in history it truly does...

Today on the Service Without Excuses Podcast we talk with restoration industry giant Klark Brown from Restorationadvisers.com where we discuss the state of where the industry is in 2021 and some of the challenges that are out there today, as well as some serious blueprints of how you can get you to where want to be with a little help!! You can also catch his brand new podcast at https://open.spoti...

I feel everything has its place and there is a place for everything, and direct mail is no difference. Planning a tested strategy when it comes to any marketing is the key to any possible success!! In this podcast I talk how direct marketing (ie) Postcards, Sales Letters, Brochures ect to make an impact. I also discuss where and how I would NOT use this media. Take a listen to Season 2/ Episode 3...

Why a Sense of urgency is more important than even, our clients are going through so many things between the pandemic and a true lack of companies that are able to service their needs. It's been said, and I would agree that that building a business in a down market is often better than in an up one. One reason for that is that you are starting a new benchmark in a turmoil business world. Comp...

Does teamwork matter anymore, in a world where we’re not working at the same roof. Why is it more important now than ever to improve your communication skills to execute more effectively and to run a more efficient business. How many are just running a job and barking out orders to the staff and employees without any knowledge of proper leader ship or for that matter an ounce of leader ship at all...

We talked about the chicken or the egg in a previous podcast, but it is a question that comes up more often and more common now than ever. What is more important the service and product or the PRICE?? What do our clients really pay for and just maybe they are looking for the best value in the end. What are our client and customers really asking for from us?? In episode # 14 we dive directly into j...

Do you feel you have control of your entire world?? Do you feel you can change and adapt and anything and everything?? As we sit here in the middle of March of 2020, I can tell you the answer is NO!! ABSOLUTLY NOT!! We are facing a health epidemic that has not only shut down the United States, But the Entire world with an outbreak of a potentially deadly virus that had sickened and even killed man...

Strategic Partnerships IE (JOINT VENTURES) how important are they in the long-term growth of your service based business? Building a report and a common goal to justify and help each other grow has been one of the if not the most successful way to build the "asset" that is your business. Think about the countries all over the world that have a "Strategic Partnership" with the U...

It’s said that the oldest profession in the world be a prostitution, but that would be a misnomer because #selling is the oldest profession in the world, even though the ladder would not be is the hardest thing to sell (But it still needs to be sold to someone).The most important part of selling in my opinion is the front line communication with the prospect (which is the hardest) but something ve...

We all know there are some very tough and difficult businesses to start and even harder to turn a profit in. When the terrain is rough and extremely unforgiving, with little thought for your feelings. With all the difficulties with industries like the food service/ restaurant or retail operations I can think of non-more difficult than the music business. But with the pressure of hitting on target...