Service Without Excuses With Rob M Lyon

Are your customers and clients having a good experience when they hire you or your company to work in their home or office?? That is a question only you can truly answer, and in this week’s Sunday Morning Minutes from a rainy New Jersey we discuss just that. I went to my favorite restaurant yesterday Fernandez Steakhouse in Newark, NJ and if you are near there defiantly making the trip you will ge...

In life things will continue to challenge you over and over that's a given, its how you deal with it that matters most!! If you talk to any successful boxer out there they will tell you that the best boxers or the toughest ones can take the punch they are given much more than giving one. Think about it if you have ever watched a boxing match or UFC for that matter its how you get up before ge...

There are many distinct differences in business that really define the structure and the direction of where it’s going. There is nothing more relevant that I can think of than what we discuss tonight on the service without excuses podcast. An entrepreneur is a person that has a vision both short-term and long-term with a never ending stream of ideas and passions to grow their business upon, on the...

Are your customers and clients running into the arms of someone else because you refuse to give them a good customer service that they deserve? Sounds crazy right but people do it every single day.  It’s become normal to think that poor customer service is acceptable with excuses like “ It’s COVID” or nobody really cares in the end they just care about the cheapest price. Nothing could be further...

We’ve all had a circle of influence from our friends to our family members to mentors. Yes having the influence of somebody that’s very successful is important for sores having those that are in your corner and have your back at all times like your boyfriend, girlfriend, wife, and husband. Having this type of influence around you will help you grow not just personally but both professionally as we...

Fear can and is a crippling to not you only personally, but professionally and on all levels. In the current climate of 2021 Amanda Holmes from Chet Holmes International took over her fathers business at the young age of 24 just gave us some staggering statistics about how many new entrepreneurs had entered the market space nationwide last year alone. We always here the negatives of how many compa...

One of our subscribers asked me whats the difference between growing a business and scaling a business. It's a great question and after some thought this was the easiest way I could explain. Growth in a business requires just the "Growth" which implies that even as a solo operator you can still have incremental growth (ie 10% or more), however it's built around you most likely....

We all know there are systems to every business, there is admin, operations, even marketing. Well there are also sub-systems to every part of your day to day that go on automatically sometimes out of site and mind. One of these sub-systems to your marketing is targeted client retention and acquisition is a company called Send Jim at Sendjim.io founded by a former service company owner that sold it...

I told my wife that there are two different types of musicians, my stepson Zac has what is known as (talent) he has the ability to write, arrange, and craft a song that to me is incredibly well thought out and produced. Then there is the other side (Me) where I had to work harder to learn the (Skill) side of it piece by piece with very little to no natural talent. I needed to work harder to end up...

This weeks SMM "Sunday Morning Minutes" does your price match your value?? We discuss that it's possible when your price and value meet. Take a deep dive into this and discover are you balancing out!!

Clients have a lot of emotions when interacting with a company they are unfamiliar with, there are a mountain of things that are going on in their brain. Will they show up on time, will they do the job they promised, can I trust them in my home and around my children. There is no doubt that we have become a skeptical society today with everything we see and watch on mainstream news and hear second...

Every industry has their own trade shows bringing the latest and greatest technology to everyone. The cleaning and restoration industry is no different and has been doing it twice a year for a log time up til last year. 2020 was challenging to say the least with the covid 19 pandemic that no one could see impacting out world as long as it has. With what seems to be a new turning point with vaccine...

We all know a P&L is incredibly important to the profit and loss of a business, the gains are incredible but the losses can be devastating without question. In this podcast of Season 2/ Episode 29 we discuss just that however we are not going to talk numbers (No Rob WTH are you talking about)?? you got me right and please follow along, I promise it will be worth it. The only way to have a #pro...

When your customers and clients decide to sign on the dotted line to hire your service, do they truly know who and what they are hiring? You have the best of intentions, you do the best work, you are the most reliable ect, but are they truly getting what they hired. Would it shock you to know that possibly not?? Doing any restoration or contracting job not only requires trust, but for them to know...

I have known Roger Lloyd for several years, and even though we lost touch I truly remember what drew me toward him. He is, in one word the definition of "Passion" and truly loving what you do. If you have ever met him you will then you will never forget him or more importantly, the lessons he may have taught you. Although EDDM has been around for several years like many forms of marketin...

If your company is seen as a top level pro and recommended by you clients to everyone as the expert not just in workmanship, but in your complete communication and dedication to the best experience then you have a winning business model. In the custom HardScape industry you need to be right on or it can cost you dearly, do not mistaken this for Landscaping as it only has grass and soil in common w...

We all wear a lot of hats in a business, there are so many things to think about day in day out. You know if you have ever listened to this podcast I am a huge fan of automation and systems, doing whatever you don't do best should be a farmed out task. A good CRM program is just that, it serves as the brain performing different functions such as Scheduling, Customer History (You do not want t...

There is a specific reason Chains, in fact chains like iconic food brands like McDonalds, Burger King, KFC no matter who is the consistency of delivery. It doesn't matter if you provide consistently goof service or products, consistently bad or poor service (although you should never go this path), but never ever be seen as inconsistent. They expect you to do the same job or deliver the same...

Lots of things have changed since the beginning of last year, a pandemic like no one alive has most likely seen, a change of guard in Washington, even major weather and climate changes. So how does this affect your small business and what do you need to know going forward into the spring of 2021. In this podcast of Season 2/ Episode 24 we discuss where and what you should be planning as part of yo...

After several questions from my clients and subscribers on this subject I decided to explain the difference between each. Many think they are one in the same, however this could not be further from the truth. The only commonality is a consultant may come in to consult the company management or ownership with a certain challenge. On the back end they may work as a mentor or "coach" to the...

Our Guest Vance Morris is arguably one of the worlds foremost experts on how to bring the Disney experience to you business. What makes what Vance says in Season 2/ Episode 22 of the SWE podcast are the valuable lessons he learned while being on the "Front Lines" with opening and managing many of their properties all over. In this podcast you will hear example after example of how to imp...

Do you think you are using the marketing assets you have to the best of its ability? There is a good chance you are not. Marketing systems never change, only the way you send the message does. In SWE Podcast of Season 2/ Episode 21 with Bill Yeadon we discuss that even though the tools like Facebook, Google, Yelp, Instagram (ect) are awesome and powerful ways to get your message out to the masses,...

Mason from Masons Network has over 8,000 active members strictly in the Cleaning & Restoration Industry. He is a what I would call the most energetic spokesman I have ever seen and true incredible wealth of information. In this podcast Mason teaches lesson after lesson of experience and heart to everyone that listens to the non stop, content packed hour and twenty minutes. I make a virtual gua...

We all know you can't possible good at everything, in fact most of us are only really productive at a few "very vital" things. I remember having our morning meetings daily only to think WOW this is a ton of work to be able to cover everything, so much so that I would share the responsibility to other members of our management team. In this podcast Eric Sprague from Morningtechmeetin...

Many people think that mastering a task or skill like Operations, Sales, Marketing are the most important things in any business. I will tell without the right mindset you will never get out of the business (or for that matter) Life's Blind spots. Chris for example had some breathing issues which limits his ability to keep his breath as he speaks for a very long time. However with a change of...