Service Management Leadership Podcast
Service Management Leadership Podcast
Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez■ Thursday: Jeffrey Tefertiller – Service Management topicsPlease subscribe and rate wherever you listen to podcasts.
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Service Management Leadership Podcast
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Latest episode
Jul 9, 2026
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Episodes
Service Management Leadership - Unspoken Aspect of Innovation 08.02.2022 5:24
A brief discussion about going fast safely Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuit...
Service Management Leadership - What do we value? 07.02.2022 5:34
A brief discussion about valuing the right things Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Co...
Steven Ollek joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast 03.02.2022 39:36
In this episode, Steven shares his knowledge on the topic of DevSecOps and its intersection with Service Management. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting fir...
Morning Tea with Jeffrey - Our Customers Deserve Better Self-Service 02.02.2022 6:11
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - An Industry Problem 01.02.2022 6:28
A brief discussion about the gap between training and real organizations Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Ad...
Service Management Leadership - The Implied Contract 31.01.2022 4:54
A brief discussion about Experience Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity servi...
Akshay Anand joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast (part 2) 27.01.2022 31:44
In this episode, Akshay shares his knowledge on the topic of the ITIL4 Practices and offers guidance for moving to ITIL4. This is part two of a two-part series. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Mana...
Morning Tea with Jeffrey - Improvement and Co-Creation 26.01.2022 5:11
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - ITSM + ITAM toolsets 25.01.2022 4:18
A brief discussion about ITSM tooling Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity ser...
Service Management Leadership - CMDB Success 24.01.2022 7:03
A brief discussion about the CMDB Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity service...
Akshay Anand joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast 20.01.2022 30:38
In this episode, Akshay shares his knowledge on the topic of the ITIL4 Guiding Principles. This is part one of a two-part series. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consu...
Morning Tea with Jeffrey - Baseline versus Benchmark 19.01.2022 8:18
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - Poor Knowledge Management costs more than poor Change Management 18.01.2022 6:45
A brief discussion about the cost of bad Knowledge Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and...
Service Management Leadership - Firefighting 17.01.2022 6:40
A brief discussion about avoiding the firefighting trap Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Busin...
Rory Canavan joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast 13.01.2022 25:45
In this episode, Rory details his merging of Software Asset Management (SAM) and the ServiceNow toolset as well as SAM process assessments. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadershi...
Morning Tea with Jeffrey - Improving 12.01.2022 4:43
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.ser...
Service Management Leadership - ITIL4 Guiding Principle - Optimize and Automate 11.01.2022 4:09
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services....
Service Management Leadership - Investing in the CMDB 11.01.2022 5:02
A brief discussion about the CMDB Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity service...
Service Management Leadership - ITIL4 Guiding Principle - Keep It simple and Practical 10.01.2022 2:58
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services....
Service Management Leadership - Doing Service Management (or Asset Management) Well 10.01.2022 6:23
A brief discussion about helping the tool be successful Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Busin...
Service Management Leadership - ITIL4 Guiding Principle - Think and Work Holistically 09.01.2022 3:07
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services....
Service Management Leadership - ITIL4 Guiding Principle - Collaborate and Promote Visibly 08.01.2022 2:13
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services....
Service Management Leadership - ITIL4 Guiding Principle - Progress Iteratively with Feedback 07.01.2022 3:07
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services....
Service Management Leadership - ITIL4 Guiding Principle - Start Where you Are 06.01.2022 4:21
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services....
Mark Katsouros joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast 06.01.2022 58:08
In this episode, Mark details his service management journey and how higher education is different than other industries. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consultin...
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