Service Management Leadership Podcast
Service Management Leadership Podcast
Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez■ Thursday: Jeffrey Tefertiller – Service Management topicsPlease subscribe and rate wherever you listen to podcasts.
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Service Management Leadership Podcast
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Podcast website
Latest episode
Jul 9, 2026
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Episodes
Morning Tea with Jeffrey - To Max Out Speed 23.03.2022 5:21
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - Wisdom and Maturity 22.03.2022 6:04
A brief discussion about Wisdom and Maturity Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continu...
Service Management Leadership - Experience 21.03.2022 4:33
A brief discussion about improving experience Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Contin...
Third Annual Global ITAM Summit - Panel Discussion - Part 2 17.03.2022 16:58
Pam Fulmer, Craig Guarente, Rory Canavan, and Alexander Golev share their knowledge on the asset management world. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm...
Morning Tea with Jeffrey - Merging of Frameworks 16.03.2022 6:39
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - Updating Plans 15.03.2022 5:43
A brief discussion about updating Business Continuity and Disaster Recovery Plans Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Managemen...
Service Management Leadership - Take Care of the Take-off and Landing 14.03.2022 6:45
A brief discussion about another perspective for Asset Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory,...
Third Annual Global ITAM Summit - Panel Discussion - Part 1 10.03.2022 16:48
Pam Fulmer, Craig Guarente, Rory Canavan, and Alexander Golev share their knowledge on the asset management world. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting...
Morning Tea with Jeffrey - ITIL4 09.03.2022 6:07
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - The Future of Service Management and Asset Management 08.03.2022 7:37
A brief discussion about adjusting to the future Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Con...
Service Management Leadership - The Risk & Cost of Doing ITAM Poorly 07.03.2022 4:47
A brief discussion about the need to improve how we do ITAM Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and B...
Roman Jouravlev joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast 03.03.2022 49:01
In this episode, Roman shares the ITIL4 development process Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and B...
Morning Tea with Jeffrey - Sustainability 02.03.2022 7:03
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - The Impending Opportunities 01.03.2022 4:48
A brief discussion about the coming opportunities in the metaverse Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory...
Service Management Leadership - The Missing Ingredient 28.02.2022 5:49
A brief discussion about OCM Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. &n...
Waseem Ahmed joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast 24.02.2022 34:10
In this episode, Waseem and Jeffrey discuss the metaverse and what Service Management may look like in the future Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm s...
Morning Tea with Jeffrey - Outcomes Versus Outputs 23.02.2022 5:59
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - The Impending Disruption 22.02.2022 6:27
A brief discussion about the coming disruption Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Conti...
Service Management Leadership - Incremental Progress 21.02.2022 6:47
A brief discussion about taking small, incremental steps Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Busi...
Steve Hayman joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast 17.02.2022 23:36
In this episode, Steve shares his knowledge on the topic of Problem Management. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management,...
Morning Tea with Jeffrey - A Fable Retold 16.02.2022 5:18
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
Service Management Leadership - Disruption 15.02.2022 5:34
A brief discussion about the coming disruption Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Conti...
Service Management Leadership - Improving Experience 14.02.2022 7:10
A brief discussion about employee and customer experience Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Bus...
Rob Akershoek joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast 10.02.2022 34:55
In this episode, Rob shares his knowledge on the topic of Value Stream Management. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Manageme...
Morning Tea with Jeffrey - The Moving Target 09.02.2022 5:29
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us....
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