Service Management Leadership Podcast

Technology EN ↓ 1167 episodes

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez■ Thursday: Jeffrey Tefertiller – Service Management topicsPlease subscribe and rate wherever you listen to podcasts.

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Service Management Leadership Podcast

Episodes

Service Management Leadership - Dealing With Uncertainty 05.04.2023 4:06

A brief discussion about dealing with uncertainty Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Cont...

Service Management Leadership - Trends 04.04.2023 4:22

A brief discussion about the technology trends Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continu...

Service Management Leadership - Process and Product Coming Together 03.04.2023 6:16

A brief discussion about the future of Service Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Busin...

Service Management Leadership - Guest Podcast with Shane Matthew and Scott Baldwin 31.03.2023 43:52

In this guest episode, Shane interviews Scott on the topic of Business Continuity. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Managemen...

Hank Marquis joins Service Management Leadership Podcast with Jeffrey Tefertiller 30.03.2023 27:01

Hank joins Jeffrey again this week to discuss Digital Experience Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, a...

Service Management Leadership - Process Fundamentals 29.03.2023 7:41

A brief discussion about the fundamentals of processes Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business...

Service Management Leadership - Leadership Priorities 28.03.2023 5:27

A brief discussion about the leadership growth Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continu...

Service Management Leadership - Agile OCM 27.03.2023 6:10

A brief discussion about Organizational Change Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Busin...

Hank Marquis joins Service Management Leadership Podcast with Jeffrey Tefertiller 23.03.2023 25:54

Hank joins Jeffrey to discuss Digital Experience Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Cont...

Service Management Leadership - Focus on Improvement 22.03.2023 4:56

A brief discussion about the role of baselines in improvement initiatives Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Adv...

Service Management Leadership - Service Relationships 21.03.2023 5:45

A brief discussion about service relationships Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Contin...

Service Management Leadership - Problem Management 20.03.2023 4:11

A brief discussion about Problem Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuit...

Adam Griffith joins Service Management Leadership Podcast with Jeffrey Tefertiller 16.03.2023 29:02

Adam joins Jeffrey to discuss some of the inputs to ITIL4 and how organizations can leverage the frameworks available Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting fi...

Service Management Leadership - Improving Decision-Making 15.03.2023 4:17

A brief discussion about data-based decision-making Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business C...

Service Management Leadership - Improvement and Alignment 14.03.2023 4:28

A brief discussion about improvement Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity servi...

Service Management Leadership - Improving Change Management/Enablement 13.03.2023 6:29

A brief discussion about improving the chances for transformation success Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Ad...

Adam Griffith joins Service Management Leadership Podcast with Jeffrey Tefertiller 09.03.2023 20:34

Adam joins Jeffrey to discuss the changes to the ITIL certification plans Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO A...

Morning Tea with Jeffrey - "Never Let a Crisis go to Waste" 08.03.2023 4:09

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us....

Service Management Leadership - Improving Digital Transformation 07.03.2023 5:36

Service Management Leadership - Lack of True Partnership 06.03.2023 5:22

A brief discussion about business relationships Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Conti...

Exit 06.03.2023 0:13

David Ratcliffe joins Service Management Leadership Podcast with Jeffrey Tefertiller 02.03.2023 35:51

David joins Jeffrey to discuss the upcoming Pink23 Pink Elephant conference. Since Jeffrey is away at the Pink23 conference, this makes an appropriate rebroadcast.  Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder o...

Morning Tea with Jeffrey - Vendor Management Tips and Red Flags 01.03.2023 7:47

Service Management Leadership - Stakeholder Management 28.02.2023 5:07

A brief discussion about stakeholder management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Conti...

Intro Updated 27.02.2023 0:14