Service Management Leadership Podcast
Service Management Leadership Podcast
Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez■ Thursday: Jeffrey Tefertiller – Service Management topicsPlease subscribe and rate wherever you listen to podcasts.
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Service Management Leadership Podcast
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Podcast website
Latest episode
Jul 9, 2026
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Episodes
Service Management Leadership - Undoing The Damage 18.05.2023 5:25
A brief discussion about undoing the damage Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity...
Service Management Leadership - Blind Spots 17.05.2023 5:25
A brief discussion about addressing our blindspots Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Con...
Service Management Leadership - Purpose 16.05.2023 5:08
A brief discussion about executing with purpose Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Contin...
Service Management Leadership -Time To Adjust Our Sails 15.05.2023 4:52
A brief discussion about change Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. ...
Service Management Leadership - Complexity 11.05.2023 5:50
A brief discussion about the cost of complexity Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Contin...
Service Management Leadership - Data 10.05.2023 5:04
A brief discussion about the future of data within Service Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisor...
Service Management Leadership - It Is Never Too Late To Turn Around 09.05.2023 5:16
A brief discussion about Vendor Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity...
Service Management Leadership - Cars Are Not Meant To Stay In The Garage 08.05.2023 5:25
A brief discussion about Change Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity...
David Cannon joins Service Management Leadership Podcast with Jeffrey Tefertiller 04.05.2023 22:46
David joins Jeffrey again this week to discuss operating models and how to solve the Frankenstein Effect Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializin...
Service Management Leadership - Change Management is Evolving 03.05.2023 5:11
A brief discussion about the future of Change Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Busine...
Service Management Leadership - The Goalposts Are Moving 02.05.2023 4:35
A brief discussion about agility Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services....
Service Management Leadership - Improving the SMO 01.05.2023 5:28
A brief discussion about the Service Management Office Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business...
David Cannon joins Service Management Leadership Podcast with Jeffrey Tefertiller 27.04.2023 21:39
David joins Jeffrey to discuss the "Frankenstein Effect" Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory,...
Service Management Leadership - Taking A New Look At Vendor Metrics 26.04.2023 7:40
A brief discussion about Change Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity...
Service Management Leadership - Looking In The Wrong Places To Save Money 25.04.2023 6:58
A brief discussion about saving money Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity servi...
Service Management Leadership - We Should Learn From The Engineers 24.04.2023 6:31
A brief discussion about Change Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity...
Service Management Leadership - Change Management In Our Personal Lives 20.04.2023 5:59
A brief discussion about Change Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity...
Service Management Leadership - Table stakes 19.04.2023 5:10
A brief discussion about stakeholder expectations Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Cont...
Service Management Leadership - Making it easier for operations 18.04.2023 4:59
A brief discussion about operations paying the price for speed Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and...
Service Management Leadership - The Closer You Are 17.04.2023 4:18
A brief discussion about proximity and its role in relationships Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, an...
Service Management Leadership - Lifecycle Management 13.04.2023 8:00
A brief discussion about lifecycle management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continui...
Service Management Leadership - There is No One Right Way 12.04.2023 7:15
A brief discussion about optimizing process and tooling Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Busines...
Service Management Leadership - Transformations 11.04.2023 5:38
A brief discussion about transformation failures Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Conti...
Service Management Leadership - Asset Management Complexity 10.04.2023 6:39
A brief discussion about complexity Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity service...
Adam Griffith joins Service Management Leadership Podcast with Jeffrey Tefertiller 06.04.2023 33:15
Adam joins Jeffrey to discuss the future of Service Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, an...
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