Service Management Leadership Podcast

Technology EN ↓ 1167 episodes

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez■ Thursday: Jeffrey Tefertiller – Service Management topicsPlease subscribe and rate wherever you listen to podcasts.

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Service Management Leadership Podcast

Episodes

Service Management Leadership - Guest Host Luigi Ferri Talking About Change Management 04.08.2023 7:41

Luigi Ferri takes the mic to talk about Change Management in his fourth episode for the Service Management Leadership Podcast. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/ukbestpractices Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow&#...

Jeff Jensen joins Service Management Leadership Podcast with Jeffrey Tefertiller 03.08.2023 15:48

Jeff joins Jeffrey to discuss Service Portfolio Management. This is the first of a two-part series Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in S...

Service Management Leadership - Improving Our Lifecycle Management 03.08.2023 4:47

A brief discussion about lifecycle management Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO...

Service Management Leadership - Leveraging Your ITSM Tool For Change Management 02.08.2023 5:08

A brief discussion about doing things better Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO...

Service Management Leadership - Hardware Asset Management 01.08.2023 5:45

A brief discussion about hardware asset management Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management...

Service Management Leadership - It's The Small Things That Determine ITSM Success 31.07.2023 5:25

A brief discussion about closure codes Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Adviso...

Service Management Leadership - Guest Host Luigi Ferri Talking About The Role of Service Design 28.07.2023 12:17

Luigi Ferri takes the mic to talk about the role of Service Design in ITIL4 in his third episode for the Service Management Leadership Podcast. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/ukbestpractices Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tu...

Service Management Leadership - You Must Be Willing To Act 27.07.2023 6:04

A brief discussion about experience management Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CI...

Service Management Leadership - Having A Focus On Improvement 26.07.2023 4:38

A brief discussion about improvement Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory...

Service Management Leadership - Automation 25.07.2023 6:11

A brief discussion about automation Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory,...

Service Management Leadership - Improving Outcomes Means Improving The Process 24.07.2023 4:23

Service Management Leadership - Guest Host Luigi Ferri Talking CMDB 21.07.2023 10:14

Luigi Ferri takes the mic to talk CMDB in his second episode for the Service Management Leadership Podcast. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/ukbestpractices Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one yo...

Service Management Leadership - Losing Weight and Technical Debt 20.07.2023 3:54

A brief discussion about technical debt Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advis...

Service Management Leadership - ITSM Platforms and Toolsets 19.07.2023 5:31

A brief discussion about the consolidation of technologies Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Ma...

Service Management Leadership - The Future Of Change Management 18.07.2023 5:32

A brief discussion about Automation in Change Management Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Mana...

Service Management Leadership - Automation 17.07.2023 4:58

Service Management Leadership - Guest Host Luigi Ferri Talking ITIL 14.07.2023 6:15

Luigi Ferri takes the mic to talk ITIL Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/ukbestpractices Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management...

Service Management Leadership - Organizational Change Management (OCM) 13.07.2023 5:17

A brief discussion about OCM Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Bu...

Service Management Leadership - Alignment During Transformation 12.07.2023 5:54

A brief discussion about transformation Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advis...

Service Management Leadership - Purpose-Driven Asset Management 11.07.2023 5:52

A brief discussion about Asset Management Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Adv...

Service Management Leadership - Optimization 10.07.2023 5:11

A brief discussion about Improvement and optimization Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business...

Service Management Leadership - Leading and Lagging Indicators 06.07.2023 5:42

A brief discussion about leading and lagging indicators Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Manag...

Service Management Leadership - Solving the Business Problem 05.07.2023 6:31

A brief discussion about how technology helps solve the business problems Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Adv...

Service Management Leadership - Bringing Stakeholders Along 04.07.2023 5:28

A brief discussion about creating adoption Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity...

Service Management Leadership - Service Design and the Warranty Processes 03.07.2023 4:52

A brief discussion about service design Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity ser...