Service Management Leadership Podcast

Technology EN ↓ 1167 episodes

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez■ Thursday: Jeffrey Tefertiller – Service Management topicsPlease subscribe and rate wherever you listen to podcasts.

Author

Service Management Leadership Podcast

Episodes

Service Management Leadership - Total Cost of Ownership 11.09.2023 5:05

A brief discussion about TCO analysis Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisor...

Service Management Leadership - Every Organization is The Same, Yet Unique 07.09.2023 6:23

A brief discussion about solving business problems Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management...

Service Management Leadership - CMDB Accuracy 06.09.2023 4:33

A brief discussion about the CBDB Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, a...

Service Management Leadership - There Is No Blueprint 05.09.2023 4:52

A brief discussion about building a great Service Management program Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in...

Service Management Leadership - The Need For Speed 04.09.2023 4:47

A brief discussion about stakeholder desires for speed Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Manage...

Service Management Leadership - Guest Host Luigi Ferri Talking About Deployment Management 02.09.2023 10:34

Luigi Ferri takes the mic to talk about Deployment Management in his eighth episode for the Service Management Leadership Podcast. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/ukbestpractices Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorr...

Service Management Leadership - Navigating Turbulence 31.08.2023 5:17

A brief discussion about the SMO Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, an...

Service Management Leadership - Understanding Our Stakeholders 30.08.2023 4:16

A brief discussion about stakeholder management Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, C...

Service Management Leadership - Think About How To Measure Better 29.08.2023 4:28

A brief discussion about measuring and metrics Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CI...

Service Management Leadership - Ice Cubes In Water 28.08.2023 4:40

A brief discussion about organizational change Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CI...

Service Management Leadership - Guest Host Luigi Ferri Talking About ITIL Business Analysis 26.08.2023 8:08

Luigi Ferri takes the mic to talk about ITIL Business Analysis in his seventh episode for the Service Management Leadership Podcast. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/ukbestpractices Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomo...

Service Management Leadership - Something I Learned This Week 24.08.2023 5:38

A brief discussion about vendor management Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Ad...

Service Management Leadership - Problem Management 23.08.2023 6:19

A brief discussion about problem management Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO A...

Service Management Leadership - A PSA About The Service Desk 22.08.2023 6:42

A brief discussion about the the service desk Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO...

Service Management Leadership - Moving to ITIL4 21.08.2023 6:21

A brief discussion about ITIL4 Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and...

Service Management Leadership - Guest Host Luigi Ferri Talking About ITIL & FinOps 18.08.2023 8:58

Luigi Ferri takes the mic to talk about ITIL & FinOps in his sixth episode for the Service Management Leadership Podcast. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/ukbestpractices Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow&#3...

Service Management Leadership - Having A Retread Service Management Program 17.08.2023 3:39

A brief discussion about service management Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO A...

Service Management Leadership - The Future of Enterprise Service Management 16.08.2023 4:49

A brief discussion about the future of enterprise service management Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in...

Service Management Leadership - Sustainability 15.08.2023 4:44

A brief discussion about sustainability Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advis...

Service Management Leadership - Incident Management 14.08.2023 5:12

A brief discussion about the importance of communication within incident management Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm s...

Service Management Leadership - Guest Host Luigi Ferri Talking About ITSM & IT Security 11.08.2023 8:14

Luigi Ferri takes the mic to talk about ITSM & IT Security in his fifth episode for the Service Management Leadership Podcast. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/ukbestpractices Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorr...

Jeff Jensen joins Service Management Leadership Podcast with Jeffrey Tefertiller 10.08.2023 24:17

Jeff joins Jeffrey to discuss Service Portfolio Management. This is the second of a two-part series Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in...

Service Management Leadership - The Future of Change Management 09.08.2023 4:48

A brief discussion about the future of change management Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Mana...

Service Management Leadership - Vendor Management 08.08.2023 5:37

A brief discussion about vendor expectations Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO...

Service Management Leadership - Data Quality 07.08.2023 6:41

A brief discussion about data quality Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisor...