Service Industry Success

We all want freedom. That’s probably why you started your business in the first place. But truly getting freedom is a lot less common than becoming a business owner. Why is that? I think it’s because it costs us the one thing we want most in life. Tune in to see what I mean! To purchase your own copy of my book, SERVICE INDUSTRY SUCCESS, from Amazon, so you can learn the exact strategies of develo...

Our entire journey as business owners is solving problems and making improvements. What if I told you there are two major mistakes that, when made, almost always lead to failure in solving a problem or making an improvement? There are two that stand out more than any other, and in this episode I’ll tell you what they are. Come check out my new group, Service Business Academy, where you can ask, an...

There is always something to improve. There is not, however, always the energy, time and money to invest in lengthy or costly solutions. So what is the best, least expensive, way to improve performance on anything? Tune in and I’ll tell you what I think it is. Come check out my new group, Service Business Academy, where you can ask, and we will immediately solve, the most pressing problems you are...

The terminology. The rows and columns. The crunching of numbers. You either love spreadsheets and financials or you hate them. There is rarely anyone in-between those extremes. Today we are going to take a dive into financials and explain cost of goods sold expenses. Come check out my new group, Service Business Academy, where you can ask, and we will immediately solve, the most pressing problems...

Running a business can be overwhelming. There are so many things to stay on top of, that feeling like we can’t do it all is not only normal, but completely expected. When we get stuck, there is something that we need to clarify so we can get unstuck as quickly as possible. Tune in and I’ll share what it is. Come check out my new group, Service Business Academy, where you can ask, and we will immed...

Firing an employee is one of the absolute worst parts of managing people. The only thing that can make it even worse – for everyone involved - is doing it incorrectly. In this episode, I’ll cover the 3 types of employees you need to know how to fire and some tips on how to do it. Prefer to have video, rather than just audio? You can find all of these podcast episodes, plus other bonus content on o...

There are more books written on sales than just about any other topic. And, almost certainly, you know how to sell your service better than I ever will. So, it’s rare that I talk about sales. But there is one skill that is rarely talked about, which can make or break any sale. And because it’s rarely talked about, I’m going to cover it. Tune in to hear what it is. Come check out my new group, Serv...

Getting the right leadership team in place is crucial if you want to be able to step away from your business – whether for a long weekend, a vacation, or permanently. More than any other, there is one mistake we generally make about our leaders and managers, that is the most costly. Tune in to hear what it is. Come check out my new group, Service Business Academy, where you can ask, and we will im...

Which is more expensive – a lack of experience, knowledge, and skills or misaligned values? Tune in and we’ll break it down! Come check out my new group, Service Business Academy, where you can ask, and we will immediately solve, the most pressing problems you are facing RIGHT NOW. To get the Zoom and other details, just send a quick, introductory email to hello@serviceindustrysuccess.com with the...

Of the many popular ideas that have emerged over the last 25 years in business, it would be hard to find one that has been more helpful and confusing than getting our procedures in order. In this episode, I hope to clarify a key question: When is a procedure appropriate? Come check out my new group, Service Business Academy, where you can ask, and we will immediately solve, the most pressing probl...

We all know that ultimately, to grow a company that can run without us overseeing every critical detail, we must get to a point where we can delegate decisions. Sounds easy. And of course, it’s not as easy as it sounds. But there is one thing that I think holds business owners back more than any other. Tune in to hear what it is! Come check out my new group, Service Business Academy, where you can...

Do our processes, training, and marketing really align with what our customers care about most? In this short series, I’m covering some concepts I think are sometimes forgotten, but are critical to address when developing raving fans. Tune in to hear about the one that probably costs us more money than any other! Come check out my new group, Service Business Academy, where you can ask, and we will...

Do our processes, training, and marketing really align with what our customers care about most? In this short series, I’m covering some concepts I think are sometimes forgotten, but are critical to address when developing raving fans. Tune in to hear a concept we take for granted, but when we are wrong can cost us dearly! Come check out my new group, Service Business Academy, where you can ask, an...

Do our processes, training, and marketing really align with what our customers care about most? In this short series, I’m covering some concepts I think are sometimes forgotten, but are critical to address when developing raving fans. Tune in to hear a critical topic we must be mindful of, but is almost never talked about! Come check out my new group, Service Business Academy, where you can ask, a...

Do our processes, training, and marketing really align with what our customers care about most? In this short series, I’ll cover some concepts I think are sometimes forgotten, but are critical to address when developing raving fans. Tune in today to hear about a massive one! To try my new group - providing immediate problem solving - at no charge, just send a quick, introductory email to hello@ser...

Do our processes, training, and marketing really align with what our customers care about most? In this short series, I’ll cover some concepts I think are sometimes forgotten, but are critical to address when developing raving fans. Tune in to hear the first one! To try my new group - providing immediate problem solving - at no charge, just send a quick, introductory email to hello@serviceindustry...

Among the many things most of us have heard over that last several years is that we need to be working 'on' our business not 'in' our business. What does working ‘on’ our business mean, and how often should we be doing it? Tune in to find out! Come see Brian, professional keynote speaker Nancy Giacalone, and Ivar's President and CEO Bob Donegan on May 4th at the McGavick Center in Lakewood, WA. Ti...

It’s becoming more common to hear people talking about their phones ringing less. Some business owners are getting concerned about the volume of work they have. Things are changing. What does that mean for your business, and how can we prepare? Tune in to find out! Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.com Schedule a complimentary, one-on-one, sessio...

Giving up control is hard. Removing ourselves from this role in our company that is deeply associated with our entire identity can be nearly impossible. Unless… Unless what? Tune in to find out! Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.com Schedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://cal...

Many of the business owners express a frustration with not being able to hold their employees accountable to the degree they would like. There’s no question, the current labor situation has created some challenges. In addition, in many cases we are trying to achieve accountability well before it is likely to work. Tune in and I’ll explain what I mean. Schedule a complimentary, one-on-one, session...

In this episode we will talk about another of the more common questions I get asked: “How much training is the right amount for non-technical skills?” I am referring to training on the skills that reduce the customer complaints, confusion with our team, and unnecessary stress for you - the business owner. I have definite thoughts on this topic so tune in to hear what they are! Learn more about Bri...

Everyone gets tired of facing the same process-related problems over and over again. We fix a problem, and then weeks or months later, it pops back up as if we never addressed it at all. Today I’m going to talk about 2 of the most impactful actions we can take to stop this pattern. Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.com Schedule a complimentary, o...

There are still some companies with more work than they can get to, while others are beginning to see a slowdown. Nobody knows when the next recession will come, or to what degree it will negatively affect any particular industry. But even without a recession, it’s inevitable that one day we will want more work or customers than we are currently getting at that moment. Today, we will talk about ho...

Hiring continues to be a massive challenge for many service businesses. Today, I’ll talk about a few things that we can do to simplify this challenge as well as increase our chances of finding someone to fill our position. Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.com Schedule a complimentary, one-on-one, session with Brian to tackle your most pressing p...

What if I told you that I think how most of us are explaining and teaching “building trust” is all wrong. Well.. I really do think that, and in this episode, I’ll explain what I mean. Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.com Schedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/s...