Service Drive Revolution with Chris Collins

In this episode of Service Drive Revolution #366, Chris, Hogi, and Adam keep the energy rolling right out of America's historic 250th Fourth of July weekend by tackling a digital process that is completely taking over the industry—and failing miserably in most shops: video inspections. The team pulls no punches as they break down why so many dealerships are struggling with open rates, crashing hou...

In this episode of Service Drive Revolution #365, Chris, Hogi, and Adam take the show on the road to beautiful Indiana! Broadcasting completely LIVE, Chris shares a deeply personal origin story, from the childhood humiliation that fueled his entrepreneurial drive to the grueling process of pitching over 100 banks just to buy his first store. The team breaks down how transitioning from a Fixed Ops...

In this episode of Service Drive Revolution #364, Chris, Hogi, and Adam dive deep into the mindset shift, the career trajectory, and the harsh realities behind stepping out of fixed operations to take over the entire dealership as a General Manager. Chris shares his raw, unfiltered journey from being a lot attendant to running the front office, and why fixed ops operators actually hold a massive,...

In this episode of Service Drive Revolution #363, Chris, Hogi, and Adam make history by officially broadcasting the show completely LIVE on YouTube for the very first time! This unannounced launch marks the beginning of a brand-new chapter for Fixed Ops training, complete with real-time community interaction, unfiltered insights, and zero room for second-guessing. The team breaks down how this new...

In this episode of Service Drive Revolution #362, Chris, Hogi, and Adam dig deep into the reality of what it actually takes to walk into a failing service department and completely flip it upside down. Chris shares what he learned as a 24-year-old consultant, affectionately nicknamed "The Bulldog", by dealing with old-school managers who would rather lose money than change their systems. We break...

In this episode of Service Drive Revolution #361, Chris, Hogi, and Adam continue our origin series by jumping back in time to the moment Chris realized that financial statements are the secret key to everything in a dealership. ] Chris shares a wild story about trading his own consulting services just to get a back-door education on how dealership financials actually work—and how a chance meeting...

In this episode of Service Drive Revolution #360, Chris, Hogi, and Adam share the incredible origin story of how the best Service Advisor training in the industry was actually born. Chris takes us back to the early 90s Seattle grunge scene, where he worked as a cold, wet part-time lot attendant while chasing a rock-and-roll drumming dream—and how an incredibly lazy coworker named Thomas became his...

In this episode of Service Drive Revolution #359, Chris, Hogi, and Adam kick off a brand new series diving into the origin story of the Bulldog. Chris reminisces about the pivotal moments that shaped his career, starting with a life-altering piece of advice from a soccer coach that led him away from the field and into the car business. Plus: A look ahead to our upcoming Service Manager University...

In this episode of Service Drive Revolution #358, Chris, Hogi, and Adam dive into a controversial trend: dealerships using social media to make fun of their own customers. We also follow up on a massive career question (promotions) from our  @YouTube  community regarding the value of a degree versus actual "saddle time" on the service drive. Plus: Chris shares an incredible story about a million-d...

In this episode of Service Drive Revolution, Chris, Hogi, and Adam dive deep into the YouTube comment section to answer your most pressing questions about shop flow, advisor success, and the future of car ownership. Plus: A heated discussion on the 2021 law mandating "kill switches" and driver monitoring in every car sold after 2027. 🔥 KEY TAKEAWAYS - The 2027 Mandate: Everything you need to know...

In this new episode of Service Drive Revolution, the entire CCI coaching staff is in the room — Chris, Jean, Hogi, Hunter, Blake, Adam, Jared, Avery, and Cliff — answering YOUR questions and getting brutally honest about the habits that made (and almost broke) their careers in fixed ops. Plus: a goosebumps moment as Cliff shares his son's role in the Venezuela boat operation. 🇺🇸 🔥 KEY TAKEAWAYS -...

Service Managers, Fixed Ops Directors, and Dealership Owners — are you tired of spending a fortune on marketing just to fill your drive with one-time customers? Most dealerships focus on "customer acquisition" while their current database is leaking out the back door. In this special "Coach Takeover" episode, our elite coaching team breaks down why retention is the only way to build a sustainable,...

Service Managers, Fixed Ops Directors, and Dealership Owners — your technicians are the heartbeat of your production, but most managers are losing them because they're playing by an outdated rulebook. Motivation isn't just about the flat rate; it's about where you place your attention and how you show your team that they actually matter. In this conclusion to our technician motivation series, we r...

Service Managers, Fixed Ops Directors, and Dealership Leaders — your technicians are the engine of your business, but most managers are driving them into the ground without realizing it. Most dealerships misunderstand what actually motivates a technician. They think it's only about the paycheck, but the highest-producing shops know that motivation is built on a foundation of respect, growth, and s...

Service Managers, Fixed Ops Directors, and Dealership Owners — the gap between the leaders and the laggards in our industry is about to become an abyss. Most dealerships are looking at AI as a "maybe later" project, but the early adopters are already creating an unfair advantage that saves thousands in marketing and streamlines production. In this episode of SDR #352, we break down: ✅ The "Virtua...

Service Managers, Fixed Ops Directors, and dealership leaders — your service menu is either a silent profit killer or your biggest untapped gold mine. Most dealerships treat their maintenance menu as an afterthought or a "loss leader" because they're afraid of being shopped. The truth? A properly structured menu can add $50,000 or more in monthly gross profit. In this episode of SDR #351, we break...

Dealership Owners, General Managers, and Service Leaders — your ability to fix a department is only as strong as the system you build. Most leaders misunderstand the hierarchy of a turnaround. They believe "people" are the primary ingredient for success, but the truth is that a great system can survive mediocre people, while a bad system will run out of your best employees every time. In this epis...

Service Managers, Fixed Ops Directors, and dealership leaders — your leadership style is either building a powerhouse or quietly sinking your department. Most Service Managers struggle because they never truly leave the "technician" mindset behind. They manage by emotion instead of numbers, and they prioritize being liked over being a leader. In this episode of Service Drive Evolution #347, Chris...

Service Managers, Fixed Ops Directors, and dealership leaders — this role can either explode your production or quietly destroy it. Most dealerships misunderstand what a shop foreman in Fixed Ops is supposed to do. They treat the foreman like a master technician instead of a production leader. In this episode of Service Drive Revolution (#346), we break down: ✅ What a shop foreman's REAL job is...

Service Managers, Fixed Ops Directors, and Service Advisors — If your service department feels busy but results stay inconsistent, the issue probably isn't your people. It's your system. In this episode of Service Drive Revolution #344, Chris Collins answers real questions from service managers and breaks down why broken Fixed Ops systems create advisor burnout, technician inefficiency, and custom...

Service Managers and Service Advisors — If you're dealing with angry customers, escalations, or CSI issues, the problem usually isn't the customer. It's the system behind the interaction. In this episode of Service Drive Revolution #343, the conversation breaks down why most "difficult customers" in Fixed Ops are created by poor communication, unclear expectations, and weak leadership systems — an...

Everyone says they have a communication problem — but what if that's just the symptom? In this episode of Service Drive Revolution #342, Chris Collins, Adam, and Hogi break down why most service departments don't actually suffer from poor communication… they suffer from broken systems, unclear expectations, and low standards. From chaotic scheduling and overloaded advisors to uncontrolled waiters,...

Service Managers, Fixed Ops Directors, and Dealership Leaders — If your service department feels busy but profits don't match the effort, the problem isn't your people. It's your leadership systems. In this episode of Service Drive Revolution #341, the conversation breaks down the Fixed Ops leadership mistakes that quietly destroy productivity, inflate labor costs, and hold service departments bac...

Service Advisors Refusing Walkarounds? Scheduling Chaos? Customers Who Can't Afford Repairs? In this episode of Service Drive Revolution, Chris Collins answers real, unfiltered questions straight from the service drive. From why advisors resist walkarounds, to how to properly schedule service appointments, to what to do when customers can't afford diagnosed repairs, this episode is packed with pra...