Serco Technology and Innovation

What does it take to connect the United States Air Force to its vast network of training system commercial manufacturers and DoD partners securely and efficiently? The answer is DMON, the Defense-wide Mission Operations Network. In this episode, we explore this critical but little-known initiative that is modernizing the defense industrial base. We're joined by Kevin Robinson, Serco's new Distribu...

The U.S. Army is revolutionizing soldier readiness with its Holistic Health and Fitness (H2F) program, a groundbreaking initiative that treats the soldier as a complete weapon system. But how do you implement such a massive shift in culture and operations? We're joined by Mike Anderson, Serco's Vice President for Logistics, Personnel and Readiness, and Abel Young, Serco’s H2F Program Manager. Mike...

How do you protect a system that provides essential healthcare access to millions of Americans from increasingly sophisticated fraud? In the latest episode of the Serco Tech and Innovation Podcast, we sit down with David Cummins, Serco's Senior Vice President of Citizen Services and a newly appointed member of Virginia's Health Exchange Advisory Committee. David shares a fascinating look at the de...

What happens when technology truly empowers people to do more? Join us for a fascinating conversation with Alfonso Gomez, Lead Software Engineer at Serco, as we uncover how AI and innovative technologies are expanding the company's ability to achieve greater outcomes. We'll examine concrete examples, including AI's impact on the workplace environment, and discuss the crucial role of trust in these...

In our follow-up discussion with Tim McGee and Dan Smith, we continue our converation on the use of data. Specifically around the concept of how to leverage everything from documents to processes, as data can fuel analytics, AI, and decision making — even when faced with the realities of data quality.  Show notes: Learn about Serco's Next-Gen Solutions in North America .

What's the difference between being "data-enabled" and truly "data-driven"? We speak with Tim McGee and Dan Smith about a fundamental shift in business management: recognizing that many of the challenges the company faces are, at their core, data problems. Show notes: Learn more about Serco's Next-Gen Solutions in North America

Debra Durham, Chief Digital Officer at Serco, unfolds the evolving role of human oversight in the data-driven decision-making process. Discover why this evolution is critical to leverage the full potential of AI. Hear how this new model of human control builds trust, streamline operations, and ultimately leads to a more skilled and strategic human workforce. Show notes: Read more on Serco's Next-g...

In this episode, Guido Vingione and Richie Gonzalez from Serco's Global Space Team discuss the evolving space sector and its increasing relevance to our daily lives. They explore Serco's role in supporting space missions, utilizing satellite data for Earth observation, and driving innovation through digital technologies. The conversation also highlights the importance of international collaboratio...

Join us as we explore Serco's growing role in the space industry with Richy Gonzalez, Director of Space Strategy.  We'll discuss Serco's diverse Space capabilities, from ground systems and satellite operations to data analysis and mission support. Show notes: Learn more about Serco in Space

How do you support the government’s goal of efficiency while delivering an impact on the overall mission performance? Ask Serco. In our first episode for 2025, we delve into the critical topic of Department of Government Efficiency (DOGE) preparedness with Al Moseley, a leading expert in human capital and asset management at Serco in North America. Show Notes: Read more about our work in facilitie...

Artificial intelligence is rapidly transforming industries and societies, but this transformation includes immense responsibility. Melinda Lewis, Associate General Counsel and Data Protection Officer at Serco, guides us through the key challenges and opportunities in AI Governance. Show Links: Learn more about Serco's next-generation solutions to meet urgent national security priorities.

EmployNext, powered by Serco, is a partner of the Government of Ontario and combines cutting-edge job search tools with effective community resources and partners to provide employment services for both jobseekers and employers. Members from Serco Canada's Employment Services team join us as we discuss how technology and innovation provide a straightforward solution in finding meaningful employmen...

On this episode, we're diving headfirst into the future of training – where virtual and real worlds collide. This journey takes us into the metaverse through mixed reality (MR) experience that demonstrates how this technology is no longer science fiction.   Our guests this week are members from Serco Canada's Services and Serco North America's Innovation teams, who together have deployed a groundb...

Dave Ritchey, Taleesha Hillman, and Jerry Alvarado are part of Serco's Air Navigation Services team in North America. They join us to discuss the FAA's shift towards automation and digital environments to address emerging aviation challenges, trends, and needs. Show Links: Serco is the largest non-government provider of air navigation services in the world, delivering air traffic control for small...

CMS plays a role in insurance marketplaces by helping to implement the Affordable Care Act's laws related to private health insurance. Since 2013, Serco has developed a great working partnership with CMS to provide vital services to consumers applying for health insurance eligibility. Francis Moody leads Serco's Public Sector Solutions team and joins us to share how the Serco Eligibility Support t...

Since 2018, Serco has supported FEMA’s Public Assistance Program with a wide range of advisory and technical assistance services for declared major disasters and emergencies to helping communities get back on their feet. Paul Ricciuti, Sr. Manager of Business Operations for Serco in North America, joins us to share how Serco has supported FEMA in helping communities get back on their feet. Show Li...

Earlier this year, the White House Executive Order (14028 on Improving the Nation’s Cybersecurity) detailed the governments plan on the security of open-source software used in government applications. Ryan Moore, Chief Information Security Officer at Serco in North America, is our guest this month as we address the pros and cons of open source for an organization’s needs. Show Links: Visit Serco...

Human soldiers will increasingly share the battlespace with a range of robotic, autonomous, and AI-enabled agents. Machine intelligence has the potential to be a decisive factor in future conflicts that the U.S. may face. Our AI Machine Learning Team, Travis Murphy, Brian Burns, and Rob Rua; led by Mike Colony, discuss if AI is combat-ready. Or, more precisely, is our military prepared to incorpor...

What does it take to truly innovate? To push the boundaries of what's possible and ignite a spark that changes the world? On this episode, we dive headfirst into the vortex of creativity with Tom Watson, CEO of Serco in North America. Join us as we explore the secrets of impactful innovation and the inspiring stories of solutions that make a difference! Don't forget to follow the Serco Tech and In...

Get ready to dive into the future of technology with Serco in North America, Chief Technology Officer, Don Styer! In this episode, we crack the code on what organizations need to consider when scaling their technology for the long haul. Don't miss his expert insights on: Navigating the ever-evolving tech landscape: Embrace the wave of innovation and avoid getting caught in the riptide. Building a...

Cybersecurity is critical to securing assets and facilities around the world. In 2023, the average cost of a data breach is almost $4.5 million with ransomware attaches slight higher at just over $5 million. Meighan Altwies and Tracy West from Serco in North America, join our discussion on the future needs to manage cyber risks, what strategies are effective in predicting vulnerabilities, and how...

Don Styer, CTO, and Al Moseley, Director of Strategy and Operations at Serco in North America, discuss the challenges in talent acquisition and tracking human capital that federal and government agencies face in strategic planning. Show Links: Learn more about Serco's deep exeprience in working with federal goverment agencies, delivering performance-oriented human capital management solutions . Re...

Intelligent autonomous systems are a critical area of investment for the civilian and defense communities with unlimited potential in transforming the largest liveable space on our planet: the ocean. These systems have the potential to transform how military power is projected and to improve transportation and the movement of goods. Don Styer, CTO of Serco in North America, and Ryan Maatta, Lead M...

In our September episode, Don Styer, CTO and SVP of Enterprise Technology Solutions & Services (ETSS) at Serco of North America, discussed the importance of including people in the deployment of technology solutions across organizations. We recap some of the finer points Don made on managing culture and innovation in the future.

Over the past decade, the technology sector has undergone an astonishingly rapid pace of change, marked by breakthroughs such as advanced AI systems, renewable energy innovations, and strides in space exploration. Looking ahead to the next decade, the rate of technological progress is predicted to outpace that of the entire preceding century, with advancements poised to reshape industries and revo...