Sense of Identity, by Beyond Encryption

Financial services has spent years trying to make customer data more useful. The crux of the problem is simple: can the firm reach the right person, through the right channel, when the information actually needs to be acted on? In this episode of Sense of Identity , Paul Holland is joined by Samantha Seaton , co-chair of the Smart Data Council , and Alan Clay , Head of Strategy, Customer Data Solu...

For regulated firms, narrow sampling can leave blind spots around customer outcomes, conduct risk, and emerging patterns that deserve attention. In this discussion, Garry Evans, Chief Product & Commercial Officer, and Adrian Crean, Strategic Partnerships Director, explain how TCC Group & Recordsure is helping regulated firms move from narrow sampling to broader, faster, and more defensible...

AI is already changing how work gets done, but the firms that benefit most will be the ones that treat it as disciplined operational change. Roland Emmans , Head of Technology Sector & Growth Lending at HSBC , spends his time speaking with technology businesses at every stage of growth, from disruptive start-ups to large corporates. That vantage point gives him a useful read on where AI is gen...

Exit readiness is what you can show, not what you can say: fair value delivered consistently, with costs under control. In this episode of Sense of Identity, Paul and Adam are joined by Colin Sloss (Consultant) and Paul Miles (Principal) from Silverback Consultancy . Colin has over 30 years of experience across wealth management and adviser technology, and Paul focuses on making advice businesses...

Pensions run on data, and it's vital to make sure that data is robust enough to trust with people’s futures. In this Sense of Identity episode, we speak with Sam Drye , Managing Director, and David Rich , Chief Data Officer at Mortality Manifest , a specialist data service that helps financial organisations address the complex realities of mortality, tracing, and overseas members. Together, we...

Most of us left school knowing more about Pythagoras than payslips - and we are still living with the consequences. In this episode of A Sense of Identity, we speak with Leon Ward , CEO of Money Ready , a charity working across classrooms, youth clubs, and workplaces to help people build practical financial skills. Leon talks about what compulsory financial education could mean for England, why te...

Smart Data could redefine how the UK shares information - but only if trust keeps pace with innovation. In this episode, we talk to  Liz Brandt and Nick Cabrera , Co-Founders of Ctrl-Shift , a consultancy helping organisations build trusted, people-centred data ecosystems . Liz and Nick discuss how Smart Data can move beyond open banking , why consistent consent journeys are essential for trust, a...

Buying a home is exciting, but in the UK it’s also one of the most stressful things people go through. Angela Hesketh , Head of Market Development at PEXA , joined us to talk about how her company is tackling that problem by bringing lessons from Australia to the UK. Learn more on our website .

What does it really cost when compliance failures move from back-office oversight to front-page news? Issues like PPI compensation , pension errors, and car finance mis-selling continue to drive significant remediation activity across financial services. In this episode of Sense of Identity , RiskPod founders Mark and John examine the underlying causes of regulatory breaches, why exposure persists...

What if financial services were built to include everyone, not just the few? In this episode of the Sense of Identity podcast, we sit down with CEO  Mark McAlpine  and Head of Proposition & Innovation  Kerry Nicolaides. Together at  Not The Odd One Out,  Mark and Kerry are helping mutuals, credit unions, and cooperatives modernise through shared services, collaborative strategy, and inclusive...

We sat down with Mike Wimbridge , Managing Director at Pantaenius UK , a leading yacht insurance broker with a history stretching back to 1899. Mike shared how Pantaenius grew from its roots in Germany to become a major global player in yacht coverage. We discussed the joy and challenge of insuring boats of all sizes, and why personal service is just as important today as it was decades ago. Learn...

In this episode of our Sense of Identity podcast, we sit down with Chris Schutrups, founder of The Mortgage Hut , to discuss his dynamic entrepreneurial journey in the mortgage and finance industry. With an extensive background in both finance and hospitality, Chris shares valuable insights on customer-centric business strategies and the importance of leveraging technology for growth. Chris brings...

In this episode of our Sense of Identity podcast, we sit down with Sam Howell, Senior Associate at Burges Salmon, to discuss the increasingly vital role of cybersecurity in the pensions sector. With a significant rise in cyber threats targeting pension schemes, it's crucial to understand how to safeguard member data and comply with regulatory guidance. Sam brings her extensive expertise in pen...

In this instalment of the Sense Of Identity podcast, we delve into the transformative impact of digital engagement in the financial services industry with Ian Beestin and John Glover, co-founders of the award-winning video engagement platform, Money Alive . Ian Beestin, co-founder of Money Alive, brings a wealth of experience from his previous roles as Marketing Director at Tilney and founder of t...

On the latest episode of our Sense of Identity podcast, we delve into the dynamic world of IT distribution and innovation with Alex Tatham, Executive Director at Westcoast. The largest privately owned IT business in the UK, known for its significant role in supplying the thousands of devices required for remote working during the pandemic, Westcoast plays a crucial part in the UK's business ec...

In episode 14 of the Sense of Identity podcast, we explore the evolution of fintech and the data standards maintaining continuity through change, with Billy Burnside, MD of Criterion Tec. With over 30 years of experience in the financial services industry, Billy has held various marketing, e-commerce, and digital transformation roles at prestigious firms including Friends Provident, National Mutua...

Welcome to the latest episode of the Sense of Identity podcast. In this instalment (episode 13), we dive into the intricacies of financial advice and regulation, as well as the evolving landscape of cybersecurity insurance with Chris Davies, Executive Director of Howden . With a career spanning several decades in the financial services industry, Chris brings a wealth of knowledge and experience, p...

Welcome to episode 12 of the Sense Of Identity podcast. In this episode, we're joined by Cat Dillon, Partner Director at Pathway to Carbon Zero, a consultancy that helps companies to reduce their carbon. We explore how businesses can take big and small steps that align with their bottom line goals as well as helping to build a sustainable future. Key Takeaways: - Learn about the challenges and...

We spoke to Michelle Cracknell to explore emerging trends, technologies, and innovations that are reshaping the future of customer engagement in the pensions industry. Michelle has held senior roles at a number of financial services companies, and was CEO at The Pensions Advisory Service for many years. She is passionate about helping people to make the most of their money and helping providers to...

We welcomed Alan Morahan, Chief Commercial Officer at Punter Southall, to discuss the vital issue of lost pensions. Alan's contributions at Punter Southall, especially with the National Pension Tracing Day initiative, put him at the forefront of tackling this challenge. Join us for a thought-provoking discussion. Key Takeaways: - Learn about Punter Southall's evolution from an actuarial pr...

We spoke to Adrian Saunders from Ecclesiastical Insurance about how customers and community are key to sustaining a reputable business. For over 135 years, Ecclesiastical Insurance has provided insurance for some of the UK's most iconic heritage buildings. The team behind the company has a best-in-class reputation for providing specialist expertise, guidance and support. Key Takeaways: - Learn...

We caught up with Michael James from Altus Consulting, a company credited as one of 2023's top consultancies by the Financial Times. Among other things, Michael discussed the future of hybrid advice, cross-platform customer experiences, and the trade-offs in moving relationships from online to face-to-face and vice versa. Altus is a recognised expert in the Life and Pension, Insurance, Investm...

We chatted with Professor Simon Pringle about the future of ESG (environmental, social, and governance) for podcast episode 7. Professor Simon Pringle is an expert on sustainability and someone we've worked closely with on our carbon impact monitoring and reporting. Simon has 28 years experience in commercial strategy, innovation and sustainability. He is an independent Coach and Management Co...

We caught up with CEO of Origo Services, Anthony Rafferty, to discuss how digital technology is setting a standard for ubiquitous connectivity in the financial services industry. Anthony Rafferty is CEO at Origo Services, our partner on the joint secure email solution Unipass Mailock. As the UK's original fintech company, Origo Services has a goal to connect the financial services industry for...

We caught up with CEO & founder Dave Newick to discuss his journey as a business leader and how Arken is transforming document production in the professional services. Dave Newick is CEO at Arken.legal, a company that helps estate planning professionals meet challenges with digital solutions. He's an experienced leader of SaaS and tech services businesses, with a track record of developing...