Secret Ops

Karina Mikhli is a Fractional COO and Workflow Consultant. She is also the Founder of Fractionals United – a fast-growing online community for all current and wannabe fractional professionals. She has had a fascinating journey into operations, from the days of being a creative writing teacher, to a production assistant in publishing, and so much more in between. In this episode we discuss: Why bei...

John Quayle is graphic designer turned operations specialist with over 13 years of experience in marketing, business operations, and entrepreneurship. He is currently the Chief of Staff for an industrial automation robotics company, Four Growers. As a self-proclaimed “catch-all generalist that gets things done”, it was fascinating to learn more about his journey to operations. In this episode we d...

In this episode we flip the script. I am the guest and Joey Cofone, the CEO of Baronfig, designer, author of The Laws of Creativity (and my husband!) is the interviewer. We reflect on what led me to operations and running my own business. From acting, backpacking to working at a gym – operations was threading throughout my career. Tune in as we talk about my different job roles, working in male-do...

Mickey Pearson, Operations Manager, approaches ops through the unique lens of both recruitment and operations, having wore both hats within the industry. In this episode, we delve into using the right data to inform decision-making, auditing the best tools and platforms to use, bringing your secondary and tertiary skills to work – and why not all people in operations are Type-A. I loved hearing ho...

As someone who never connected with the title ‘Human Resources’, Hannah loves her role as People Business Partner – where she gets to do the people-side of operations and come up with strategies to implement change. In this episode we discuss more about what the role entails, the power of understanding P&L statements, the performative nature of hospitality, and what it was like working for a M...

Blocknative is a Web3 infrastructure company, enabling dynamic user experiences and better decisions via pre-chain insights. Tune in as we unpack influences from Sean’s education technology background, demystifying Web3, asynchronous work and Blocknative’s process from onboarding team members.   It was refreshing to hear his thoughts on perfectionism: “the business is changing so rapidly, so...

On this episode of Secret Ops, we go behind the scenes with Jay Desai, COO of Baronfig , to uncover his unique journey from aerospace engineering to operations in the world of ecommerce and physical product creation. Learn how Jay applies his engineering background to drive success in business operations and discover the key principles that guide his approach to successful execution. What stood ou...

On today's episode, we talk with Carmeanna Eberly, Director of Operations at Refine Labs, about how to think about operations strategically to minimize reactivity and maximize proactive preparedness.  From technology glow-ups to the actual benefits of engagement surveys, we discuss different approaches to supporting businesses in building out their operations from the ground up. Carmeanna has...

On today's episode, Chelsey Firor, walks us through all of the operational components that go into getting a product to market as the Head of Operations. Starting with R&D through to manufacturing into distribution, each phase has its own challenges that change from day to day and sometimes minute to minute. Like many of us in operations, Chelsey captured perfectly what keeps us coming back to...

On today's episode, we talk with James Mazza, Chief of Emergency Medical Services of the Montclair Ambulance Unit, to bring to light all of the operational logistics and vital decision-making that go into supporting first responders. For over 15 years, he has worked in Emergency Medical Services, starting as a volunteer, to now becoming the Chief, managing everything from scheduling to payroll to...

On today's episode, we hop into the brain of Tom Andrews, Director of Systems & Insights at Pavilion, to learn about what Revenue Operations actually is and the importance of implementing the right technology, in order to make your sales strategy come to life.  We also dive into what it means to truly make data driven decisions where insights come from the data instead of reinforcing alre...

On today's episode, we unpack the ever-evolving world of marketing operations with Joanna Lin, B2B Marketing Consultant, who for over 15 years has been at the center of the shift from physical marketing into the world of digital advertising.  Starting at Time Inc, we are taken along her journey, learning how operations has laid the groundwork for change to occur globally across industries. Jo...

On today's episode, Al Chen, Solutions Architect at Coda, teaches us how leveraging tools, like Excel and Coda, can be a game changer for solving business problems. Over the years, he's gone from being an excel master (Check out his Skillshare courses ) to evolving his toolbox using Coda , to help support teams to evolve their ways of working. Al connected so many dots for me during our chat, but...

On today's episode, we dive into the world of operations through the lens of data science with Marc Jansen, Senior Data Scientist at Amazon. Marc's journey is rich with stories of his time spent in supply chain operations and he generously shares the lessons he's gathered by applying data science within businesses.  There's a ton I learned from Marc, but one of my favorites was this key piece...

Our first season launches November 2022! Until then, check out more details at www.secret-ops.com and follow us where you get your podcasts.