Secret Ops

On this episode of Secret Ops, we chat with Derek Osgood , former marketing exec turned Founder of Ignition — the collaborative GTM platform helping Product and Marketing teams to get new products to market faster and more effectively. Prior to founding Ignition, he was an early hire at Rippling where he stood up the Product Marketing function and helped scale the company to an $8B valuation. As a...

Kim Minnick is the Founder of Code Traveller HR . She is a long time People Ops professional with a healthy obsession for elegant processes, engaged teams, and great operational practices. She has the foundations and trainings skills to support innovative companies in building their digital environment. In this episode, Kim explores the importance of feedback, mentorship, and continuous learning f...

Kate Parker is Chief Operating Officer at Transcend . Kate brings to Transcend over a decade of experience driving bold corporate-wide initiatives, from implementing CEO visions, shaping market dynamics, and changing user behavior. Prior to joining Transcend, Kate was the global director for Uber's top business priority, Consumer Safety. Tune in to explore the evolution of data governance and the...

Diana Soler is the Director of Product Operations & Service Enablement at Assent , the leader in supply chain sustainability management solutions. Diana has  over six years of experience in product operations, product enablement, and cross-functional collaboration in the tech industry. Currently, she leads a team of nine that creates & shapes the systems and processes that enable team...

Jason Vago is the CEO & Co-Founder of Bevz , a SaaS platform for convenience stores. Jason is responsible for setting and executing the company strategy and vision, building a strong culture, maintaining consistent and scalable company growth, and recruiting, retaining, and coaching a superstar team. Prior to Bevz, Jason was the founder of a dog grooming software platform and spent almost a de...

Soumyadeb Mitra is the Founder and CEO of RudderStack , the Warehouse Native Customer Data Platform (CDP). With a strong background in software engineering and data analytics, Soumyadeb is passionate about helping data leaders and teams make data valuable in their companies. Before founding RudderStack in 2018, Soumyadeb worked in various technical roles at leading technology companies, where he g...

Lindsey Bell is the Head of R&D Operations at Foursquare , the leading geospatial technology platform. She has spent over a decade in strategic planning, team dynamics and operations management. Her focus is converting chaos into order and making teams work like clockwork, all with a customer-first mindset. Tune into this episode to explore the intricacies of product operations and its three p...

Matheus Riolfi is the Co-Founder and CEO of Tint , a company created out of his motivation to build a company that could reinvent the industry, and change the world. Matheus shares his experience with Y Combinator, the importance of a co-founder in startups and his views on when to bring in an operations person in a startup. Matthias advises taking more risks and expresses his aspiration to positi...

On this episode of Secret Ops, Jared Kleiner discusses the importance of in-person connections in an increasingly remote world and shares his journey as the Founder/CEO Offsite , which focuses on retreat planning for remote and hybrid teams. Jared dives into the challenges and lessons learned in building his company and software platform, emphasizing the value of offsite meetings in retaining top...

On this episode of the Secret Ops, we talk with with Sage Randall, COO of 6th Ave Storytelling and Co-Founder of Hire Women Week. We sit down to chat about all things operations, marketing, and getting women hired in today's landscape, including the hurdles we’ve personally faced in our own careers. Sage's unconventional career journey fuses her experience as a marketing executive and operator. We...

Ekaterina Curry is a global operations leader. As the Managing Director and Head of Operations at Millennial Specialty Insurance , she is passionate about uncovering value in operations ‘engine room’ teams. She transforms support teams to high impact business partners who improve margin and enable growth. Previously managing a global team of 240 operations specialists and editors in 22 countries,...

As 2023 comes to an end, we wanted to thank you! For listening, sharing and helping to make Secret Ops a reality. Since we launched in November 2022, we've... Published 27 episodes with experts from across industries Had thousands of listeners from 38 countries tune in Launched the Secret Ops website, store, newsletter, and Youtube channel. As the holidays approach, we will be taking a brief break...

On this episode of Secret Ops 🎙️, we chat with Amy Kalnoki COO and Co-Founder of Bitwave , a software platform that provides cryptocurrency accounting, tax tracking, bookkeeping, DeFi ROI monitoring, and crypto AR/AP services for enterprise businesses. We dive into Amy's experience as a serial entrepreneur and technology industry veteran with expertise in enterprise software sales, accounting, and...

Zach Rattner is the Chief Technology Officer and co-founder at Yembo . In this episode we dive into the many ways AI can solve real-world issues, like providing accurate quotes for home and office moves. Zach opens up about his career path, including his time at Qualcomm and his journey to starting Yembo. He emphasizes the value of feedback, cultivating a culture of constant growth, and embracing...

Ty Givens is an accomplished trailblazer in the customer experience industry. With over 20 years of  experience, Ty has earned a reputation as an exceptional leader and CX visionary as the founder and CEO of CX Collective. In this episode Ty shares how her background in customer service and workforce management led her to start her own company. Tune in to learn how she has revolutionized the...

Aušrinė Keršanskaitė is a seasoned operations leader and a driving force behind Operations Nation, a community-powered knowledge hub that connects and empowers hundreds of operations leaders globally. Aušrinė is also Head of Operations at Reframe Technologies , a company rethinking our approach to work. With over a decade of hands-on experience navigating the unique challenges of early-stage compa...

Gareth Evans is s a leader and disruptor in the energy industry. As the CEO of Veckta , he committed to find solutions that create profitable and sustainable energy outcomes such that we can all thrive. His time in Iraq following the gulf war opened his eyes to a world without access to reliable energy and other basic essentials needed to survive. Tune in to learn about his mission of empowering b...

Lauren Lea is an expert when it comes to managing businesses in the online space. As CEO and founder of OBM Associates, she explores the world of Online Business Management and her special approach when partnering with business owners to achieve sustainable growth through high-level management. After discovering what it actually takes to be an extraordinary OBM, her work steered toward a passion f...

As a self-proclaimed ‘Swiss Army Knife’ of executive functions, Joe Aurilia has served at the executive level across diverse departments. He is currently the Senior Vice President of Operations for Cyware, an automated alert aggregation and advisory sharing platform designed to drive real-time situational awareness. In this episode we discuss: The power of working in a range of different job roles...

Ghazaleh Youshani is a seasoned operator in the financial and startup world. Ghazaleh brings a wealth of experience as a managing director, head of operations, and chief operating officer. Tune in as we unpack being a woman in a male-dominated industry, promoting inclusive workplaces and what motivates her career ambitions.  In this episode we discuss: Advice for women pursuing careers in fin...

Tim Tutt is the CEO and co-founder of Night Shift Development, a solutions provider on a mission to democratize data analytics and build data-driven solutions for users of any technical skill level. Tune in as we explore the big topics of artificial intelligence, augmented intelligence, augmented reality, cybersecurity… and how these concepts intersect with the world of operations.  In this e...

Esther Trapadoux is a seasoned Growth Marketer and the Head of Community at Amplitude, a digital analytics platform that gives self-service visibility into the entire customer journey. As a digital marketer and content strategist, she loves working with curious and passionate teams. Esther gives us a sneak peek into the world of community building and growth marketing. In this episode we discuss:...

Jon Blair is a Fractional Chief Financial Officer, who is very operationally-focused since he started out as a traditional accountant with an accounting degree. It was fascinating to hear his experiences of what shaped his career path, and what he has learnt working closely with founders. This podcast episode is a great introduction to the financial side of operations. In this episode we discuss:...

Jon Darbyshire, the co-founder and CEO of SmartSuite, began his career majoring in finance and accounting. After working at Ernst & Young he realized he was great at creating processes, and went on to manage one of their global practices. Through setting up processes and working with the right people and technology he was able to achieve amazing things, culminating in becoming the youngest par...

Write of Passage’s Founder David Perrell and COO Chris Monk discuss the building process of the business, as well as how to create a positive workplace environment. They offer advice on how to get someone to understand the importance of operations, as well as how to work with teams when building operations so that it can benefit the business in the long run. In this episode we discuss: How to hire...