Seatrade Cruise Talks

Join Ian Richardson whilst he chats with @EmmaCruises, a full time cruise content creator & vlogger, on this episode of Tech Talks! Ian & Emma discuss her love for cruising and how she started as a content creator to how she got to where she is today with 238K subscribers on YouTube! Plus, hear from Emma her top tips for content creation & how cruise lines can continue to use platforms...

In this weeks episode of Cruise Convos, Claudine chats with Kris Endreson, VP Strategic Sales at MSC Cruises USA. Kris gives Claudine insight into the fastest growing cruise line around the world, and their current growth in the North American market! What does the future hold for MSC Cruises world-wide? Kris shares some insight on current projects, including new home ports in North America, new s...

In this week's episode of The Retail Wave Makers, Nadine welcomes Mark Birnie, Deputy CEO & Chief Operations Officer of Harding Plus, taking a deeper dive into the supply chain planning, forecasting and logistics that are an integral part of the cruise retail business! Mark shares his secrets to managing the complexities of replenishing a cruise ship, ensuring the right product makes it to the...

In this week Cruise Convos SPECIAL, Claudine is joined by Rafat Ali, Founder & CEO of Skift, a company providing news & insights into the travel & tourism industry, named one of the most influential people in tourism worldwide! Rafat offers some outside perspective on the cruise industry trends & traveler behaviour. Plus, Claudine quizzes Rafat on how technological innovations will...

Join the Seatrade Cruise team from across the pond, as Holly Payne and Rachel Wehrle keep you up-to-date on the latest news & trends across the industry! Today, they welcome special guest Ryan Stana, Global CEO RWS Entertainment Group to discuss one of the industry's most trendy & booming sectors - entertainment. They discuss the intersection of entertainment & cruise and some of their...

This week, join Ian Richardson, CEO & Co-founder of theICEway as he chats with his colleague David Tibbles about what you can expect at this year's Seatrade Cruise Global! With an entire day of programming dedicated to Tech innovations, there are some great sessions ranging from using technology to, improve guest experience, simplify itinerary planning, remote working & more! Plus of cours...

Our resident retail expert Nadine Heubel, joins us this week with Dermot Davitt, President & Editorial Director of The Moodie Davitt Report. Dermot shares his insight into the expansion of cruise retail in the wider travel retail sector, with cruise lines continually thinking more about how they build their revenue plans and retail spaces. Nadine & Dermot also look forward to Seatrade Crui...

Join Claudine Pohl for this weeks episode of Cruise Convos on International Women's Day, Claudine chats with Carol Cabezas, President of Azamara. Claudine & Carol talk about Carol's journey in the industry, who not only loves cruising with her husband and two children but is also a trailblazing female leader in the cruise industry at the helm of Azamara! Carol also teased some of the amazing i...

In this pilot episode of Tech Talks, join Seatrade Cruise Technology ambassador, Ian Richardson, Co-Founder and CEO of The ICEWay, as he chats with Iain Milnes, Founder and President of Power Knot Ocean. Ian and Iain discuss Power Knot Ocean's mission to minimise waste on ships through the use of food waste biodigesters. Iain shares how the LFC biodigester works, and how the machines have drastica...

This week, Claudine Pohl is joined by industry trailblazer Russell Benford, VP Government Relations at Royal Caribbean Group. Claudine & Russell discuss celebrating Black History Month in the US this February and taking the opportunity to reflect and tell the stories of generations that came before. Russell shares a truly inspirational story with Claudine about his great grandparents and how t...

This week, Nadine Heubel takes a peak behind the scenes of retail teams onboard, as she catches up with Natalia Rolle, the Director of Human Resources at Heinemann Americas. Natalia oversees the administration and strategic direction for both corporate and ship board retail teams for Heinemann Americas who currently have 68 active crew members on board at any given time, and over 26 nationalities...

In this weeks episode, our retail guru Nadine Heubel meets with Jennifer Feldman, Executive Vice President at Effy Jewelry to discuss the companies journey in the cruise industry. Effy Jewelry is a trailblazer in the retail cruise market, Nadine quiz' Jennifer on their unprecedented growth in the sector. From its inception in 1979, a family business... to becoming the leading fine jewelry retailer...

Join Claudine Pohl for this all new season of Cruise Convos - here on Seatrade Cruise Talks! For the very first episode, Claudine catches up with good friend Alex Zeitz, Director of Customer and Employee Experience at Virgin Voyages to learn more about him and his journey in the cruise industry. Don't miss Claudine & Alex discussing what Virgin is all about and what it is really like to take a...

To kick off season 2 of The Retail Wave Makers,  Nadine Heubel hosts Marcos Zobel, who is the Sales Director, Travel Retail and Cruises Americas, at Victorinox. Marcos joins Nadine as the first vendor on The Retail Wave Makers and shares with the listeners the history of Victorinox and their growth in the cruise industry - as well as the brands plans across the cruise channel in coming years....

This week, in episode 3 of The Retail Wave Makers, Nadine Heubel hosts her own boss, Simon Black, Executive Managing Director of Newmark. Simon sheds light on his 23 year history in travel retail and the parallels that can be drawn between airport and cruise retail. He also shares invaluable insight into changing customer behaviour and habits, offering the audience predictions of upcoming trends i...

Episode 2 of The Retail Wave Makers, hosted by Nadine Heubel. This week’s special guest is a true trailblazer of cruise retail, President and CEO of Starboard Cruise Services - Lisa Bauer. Nadine asks Lisa her burning questions about Lisa's history in the travel retail sector and the parallels between airline and cruise customer experience. Hear from Lisa first-hand how Starboard operates under he...

Seatrade Cruise Talks Podcasts brings you episode 1 of The Retail Wave Makers , hosted by Nadine Heubel . This week’s special guest is none other than Kelli Coleman , Vice President of Retail and Photo for Holland America Group.  Don't miss this episode as Nadine and Kelli discuss the intersection of cruise and retail. Kelli offers valuable insight into how her creative teams have designed an...

During this STCTalks episode Holly Pane is joined by Sonia Limbrick and Christian Pryce from Port of Dover . Tune in as they discuss all things sustainability! From the story behind their fully recyclable stand at this year’s #STCGlobal, how important sustainability is to them and the cruising industry to their current sustainability initiatives as well as what makes the Port of Dover a fantastic...

In this episode we hear from Seatrade Cruise’ Health & Safety Ambassador, John Sifling where he caught up with Rick Miller Founder & CEO PHAROS Mission Critical Solutions . They talk about security onshore and onboard a ship and all the measures that are taken to keep the passangers safe!

Seatrade Cruise’s Expedition Cruising Ambassador Liz Gammon shares an insightful look into the Expedition Cruise Market – including current trends, challenges and future opportunities. You will learn about the history of expedition cruising, technical details that are required to cruise in extreme weather conditions and unique features awaiting onboard. To hear more content about expedition c...

In this episode revisit two conversations Mary Bond, Group Director, Seatrade Cruise had with expedition leaders - Jason Edmunds of Adventure Canada and Anja Erdmann-Rutten of Poseidon Expeditions. These conversations originally aired during Seatrade Cruise Virtual: Expedition Cruising where Mary asked each of them about how they became expedition leaders for a cruise operator, their challeng...

What is World Oceans Day? The 8th of June is a day to inform the public of the impact of human actions on the ocean, and for an industry where the ocean is so important, that matters. In this episode you can hear from Seatrade Cruise’s sustainability partner, The Pangeaseed Foundation, as well as MSC Cruises and Virgin Voyages. They discuss why ocean conservation is so important, what their sustai...

For many travellers their first point of contact with a holiday is not with the cruise line, airline, or hotel who will be accommodating them, but with a travel agent, and so a travel agent can make or break their experience. It is vital the travel agents have the tools and support they need to do their jobs, especially now when building confidence in cruising is more important than ever before. J...

Listen in to Seatrade Cruise’s own Anne Kalosh, and the CEO of TUI Cruises, Wybcke Meier as they discuss TUI’s experience cruising during the pandemic, sharing wins and challenges, and giving a strong message that cruising can be safe, even pre-vaccine. Wybcke also goes into plans for the year ahead, including how they hope to continue to support passengers and crew. To hear more about what is goi...

Seatrade’s own Mary Bond, and Mario Ferreira, the Chairman of Mystic Invest Holding discuss Mystic Cruises and Atlas Ocean Voyages’s journey in the Expedition market. This session, which first aired during Seatrade Cruise Virtual: Expedition Cruising, dives into what makes them stand out in the Expedition Cruise sector. What unique challenges and opportunities have they faced? What's new and what...