Seatrade Cruise Talks

Dive into the world of cruise retail onboard as this week, Nadine Heubel spoke with Daniel Buergo, Senior District Manager for Starboard Cruise Services. They explore building relationships, maximizing sales, and curating unforgettable guest experiences. Daniel, with over 28 years of retail experience, shares insights from managing retail revenue across 19 ships across 3 diverse cruise brands. Exp...

Embark on a culinary journey like no other with "Eat. Drink. Cruise." your passport to the dynamic world of food and beverage onboard cruise ships, with our host Ken Taylor. In our first episode, we delve deep into the heart of the industry with none other than Cornelius Gallagher, Vice President of Hotel Operations for Celebrity Cruises. From sustainability initiatives to culinary innovation, Gal...

In the latest episode of The Retail Wave Makers Season 3, where we hear from different departments on board the ship and their interaction with retail, Nadine is joined today by Chris "The Flying Scotsman" Williams, Cruise Director on board Carnival Celebration! Nadine and Chris explore the intricacies of being the face of the ship and the vital role of communication between departments, especiall...

Join Claudine for the season finale of Cruise Convos as she sits down for an exclusive interview with Lisa Lutoff-Perlo, an extraordinary trailblazer in the cruise industry. Lisa shares her inspiring journey from starting out in an entry-level position to rising to the top as President and CEO of Celebrity Cruises. Reflecting on her 39-year career, Lisa reveals the challenges she faced in a male-d...

This week, Nadine welcomes a special guest all the way from Antarctica, Chris Harrington, a Hotel Director at Anglo Eastern Leisure Management. Listen in, as Chris provides an insider's view into the life of a Hotel Director aboard an expedition ship, where he juggles numerous responsibilities and oversees the entire commercial operation. Delve into his rich experience as he compares retail dynami...

Hear from a travel advisor's perspective this week, as Claudine engages in a captivating conversation with Susie Flores, the CEO and Founder of Countdown Travels LLC. With an astounding 95% of Countdown Travels' sales attributed to cruise travel, Susie provides valuable insights into the shifting dynamics of selling cruise packages.  With a whopping 99% of these sales driven by the power of s...

Claudine is joined by Julian, the CEO of Hapag-Lloyd Cruises this week for a captivating episode filled with career reflections, leadership tips, industry successes, and a sneak peek into the future of Hapag Lloyd Cruises.  Together, they delve into Julian's remarkable career journey, recounting his beginnings as a first-time cruiser on the Europa and tracing his impressive ascent to the posi...

Have you ever wondered what a Captain of a cruise ship does on a day to day basis and how they are involved with each department onboard? This week, Nadine is joined by Captain Eric Barhorst, of Holland America Line who joined the podcast from onboard the MS Nieuw Statendam in Iceland! Listen in to hear more about the responsibilities of a Captain from navigating the ship, ensuring efficient opera...

During this week's episode, Claudine speaks with Dan Cockerell - a seasoned consultant to companies across the service and hospitality sectors. Dan draws on 26 years experience at Walt Disney Company, starting his career as a parking attendant; and 26 years later, a Vice President leading 12,000 cast members at the largest theme park in the world! Drawing on his extensive career, he shares insigh...

Discover how a cruise industry expert has seen the industry evolve over recent years, and where she sees the industry going in the future. This week Claudine speaks with Seatrade Cruise's own Anne Kalosh, Editor, Seatrade Cruise News & Senior Associate Editor, Seatrade Cruise Review. Claudine and Anne discuss her long-lasting career in the cruise industry and some of the most memorable moments...

This week Claudine speaks all things diversity, inclusion and self-improvement, with none other than Dr Grant Van Ulbrich, Director of International Sales Transformation at Royal Caribbean Cruise Line! Having worked at sea for 10-15 years, and now been with Royal Caribbean Cruise Line for over 15 years, Grant shares his secrets to being successful as a cruise industry leader, and how this goes han...

This weeks episode takes a deep dive into cruise operations in the Asia Pacific region, teasing some of the important topics to be addressed in the upcoming Seatrade Cruise Asia Pacific conference 2023, coming to Hong Kong this October 24-26. Chiara Giorgi is joined by a cruise industry trailblazer, Sarina Bratton, Chairman Asia Pacific and Special Advisor at PONANT, considered Australia's First L...

Do you want to get to know decision makers in the cruise industry better this World Tourism Day? Join Claudine this week to celebrate tourism, as she spoke with Marie-Andrée Blanchet, Director of Cruise at the Port of Quebec! Marie tells all about her career in the cruise industry, sharing success stories from working at the port of Quebec for the last 10 years, Marie & Claudine discuss the ch...

Join Seatrade Cruise's Holly Payne in conversation with Tal Danai and Lars Kruse, as they talk all things cruise and ferry interiors ahead of next weeks Marine Interiors Global Expo, in Hamburg. They discuss the influences they are seeing on ship design and build, from the growing importance of all aspects of sustainability. Plus, they look into the future to innovations that are shaping cruise an...

Cruise Convos Season 2 is out now! Don't miss episode 1 as Claudine Pohl is joined by industry trailblazer Denella Ri'chard, named in The Network Journal’s "25 Influential Women in Business" and Legacy Miami's "50 Most Powerful & Influential Business Leaders" of 2018. Denella sheds light on her path that led her to a career in the cruise industry and shares amazing stories working for Norwegia...

Join Seatrade Cruise's Holly Payne and Rachel Wehrle in the latest episode of Cruise News & Trends, filling you in on all of the top news & trending stories from July 2023. Tune in as they discuss: New ships launching and newbuilds on the horizon from Explora Journeys, Seabourn, Crystal Cruises and TUI River Cruises Exciting New F&B partnerships and offerings from Virgin Voyages, Carni...

This weeks Season 1 finale sees Claudine joined by special guest Ryan Stana, CEO and Founder of RWS Global, to learn how he went from entrepreneur to Emmy winner! Claudine & Ryan discuss everything from being an only child to starting their own businesses, and everything in between - including winning an Emmy! Ryan shares insight into his successful career as an entrepreneur and the story behi...

Join Claudine Pohl this week as she chats with a port agent for the first time on Cruise Convos, Mim Larsson from SDK Cruise! Tune in to find out what life is like as a port agent, where no two days are the same! As Mim shares hilarious stories from her career so far. Plus the pair discuss how they have witnessed the industry evolve over their careers, and where it could be in 10 years!

Tune in to the final episode of season 1 of Tech Talks, with Ian Richardson, a Seatrade Cruise Talks Podcast. Ian chats with Joel Tasche, Co-CEO and Founder of CleanHub. Joel tells all about his mission at CleanHub, to address plastic pollution. How? By building waste management systems and infrastructure in coastal areas where a significant amount of plastic waste enters the oceans. Plus, they di...

In this week's episode of Cruise Convos, Claudine Pohl is joined by Simone Maraschi, Managing Director at Cruise Gate Hamburg! With Hamburg celebrating a season of more cruise calls than ever, Claudine and Simone discuss what makes Hamburg such a special cruise destination, all year round! Plus, as the Chair of the Cruise Europe Sustainability Committee, Simone shares insights into how sustainable...

Join host Ian Richardson as he sits down with Greg Ross-Munro, the visionary CEO of Sourcetoad, in this week's episode of Tech Talks podcast, as Greg reveals the fascinating world of cruise mobile apps and their impact on the customer and crew experience. In this insightful episode, Greg and Ian delve into the ways in which innovative onboard apps and seamless communications are revolutionizing th...

Tune in this week as Claudine speaks with Ilana from Life Well Cruised - a full time cruise blogger! Claudine and Ilana talk all things cruise content creation, and the impact of creating authentic content to connect cruise lines with cruise guests of all ages & interests! Ilana talks some of her favourite memories of cruising with her family and offers Claudine some tips for her upcoming trip...

In today's special edition of Cruise News & Trend podcast, celebrate World Ocean Day with Seatrade Cruise's Holly Payne & Rachel Wehrle, chatting with special guests: Kate Weston and Steve Jones from ORCA, a whale and dolphin conservation charity. Kate & Steve shed light on some of the conservation work that ORCA do with their partners to protect our oceans! From educating guests on bo...

Join us for a hilarious and inspiring conversation on this week's episode of Cruise Convos! Claudine sits down with Tom Goetter, VP Hotel Operations at Scenic Luxury Cruises & Tours, an esteemed world-renowned chef aboard Scenic Eclipse. Tom recently showcased his culinary prowess on the hit TV show "Top Chef: World All Stars" and is currently captivating audiences on "Maritime Masters." Toget...

In this weeks episode of Tech Talks, Ian Richardson chats with Tracey Estes & Jeffrey Weiland from LG Technologies to discuss some of the recent tech innovations onboard & how they being used to improves the guest experience for cruisers! Tracey & Jeff fill us in on the latest innovations at LG Electronics, from display technology to robots. Find out how this technology has evolved fro...