Science of CX

Do your potential customers know why they should be buying from your company?  Is your Message crystal clear? Glenn has been working in the Sales and Marketing fields for more than 25 years. He specializes in Messaging and Personal Branding. Glenn helps his clients develop their Unique Selling Proposition (USP) and Message so that                                                                   ...

Ravi Pratap is the co-founder and Chief Technology Officer of Mobstac, a QR code generator and mobile marketing platform, where he is responsible for all technology strategy, product innovation, and engineering execution.  Prior to starting MobStac, Ravi spent four years at a technology startup, Hillcrest Labs, where he was one of the earliest engineers on the team, and also served as an Associate...

Heather H. Bennett is a marketing strategist and personal brand coach that lives and works in Chicago, Illinois.   Drawing from over 20 years of experience in brand marketing, research & development and personal branding, Heather brings a unique spin to understanding how a personal brand can impact business and personal goals.  Her social media strategy expertise has been used by professionals...

Will is the Co-Founder and CEO of BellaVix. He has 8+ years of experience working in eCommerce.  Will has also been fortunate to work with Seller Central, Vendor Central, Amazon Advertising Platform, and DSP.  Will’s company, BellaVix works with established consumer brands and private labels in the strategic planning, implementation, and execution of their business plans for products across Amazon...

Peter H. Christian was a founding partner and president of espi, a business consulting firm in Northeastern PA. Previously he was an Executive at Crayola Corporation.  He has worked with 300+ clients in business development, profit improvement, operations, IS selection and implementation, and Project Management.  Peter has 40+ years of experience in strategic and facility planning, CI, lean, and s...

Mike Hicks is a B2B software marketing veteran and recognized digital transformation thought leader with 20+ years’ experience leveraging technology to help global teams increase productivity and fuel innovation.  As CMO of Beezy, Mike leads all marketing efforts, including bringing new products and services to market.  Mike has led several tech companies through periods of significant transition,...

Michael Buzinski is the Founder and CEO of Buzzbizz Media, an award-winning multimedia and marketing firm dedicated to the needs of small to medium-sized businesses, and nonprofits. He’s a USAF veteran and life-long entrepreneur. Dubbed a “visionary marketer” by the American Marketing Association for thought leadership in search marketing. He’s the author of The Rule of 26, a book where he shows r...

Michael’s journey is not dissimilar to that of millions of people around the world. He grew up in chaos. His mother was a drug addict and alcoholic, whilst his father abandoned him when he was barely 2 years old.  Michael's step-father was hyper abusive, and the kind of guy that you pray never enters your life. By the time he was 11, Michael had been entirely stripped of his childhood. Between the...

Howard Tiersky is the author of the WSJ bestselling book Winning Digital Customers: The Antidote to Irrelevance. He is also the founder of digital transformation agency, FROM, which has won over 100 awards for user experience design, and helped to redesign the Avis app which is now ranked by JD Powers as #1 in the industry. In his 25 year career helping large enterprises win in the digital space,...

Dr. Lance Knaub, Best Selling author of The 4% Break-Thru , and founder of Denali Consulting helps entrepreneurs with 6 figure businesses to avoid overwhelm and burnout, and instead create the life they love while they are scaling by developing a leadership team and creating a self-sufficient business that is an asset.  He especially enjoys helping entrepreneurs earn healthy double-digit profitabi...

Paul Ruppert is a CPaaS veteran mobile services executive, consultant and holder of 2 tech patents enabling global text messaging.  He is a skilled negotiator with 25 years of experience at C-Level messaging, mobile and tech sales.  Graduated from Harvard in Public Policy, Paul served over a decade as policy advisor in cabinet agencies, White House and US Senate. Paul Ruppert has had an exceptiona...

Peter Voss is a Serial Entrepreneur, Engineer, Inventor and a Pioneer in Artificial Intelligence.   Peter started in electronics engineering, then fell in love with software. His first major success was developing a comprehensive ERP package and taking that company from Zero to 400-person IPO in seven years. Fueled by the fragile nature of software, Peter embarked on a journey 15+ years ago studyi...

Tom Shapiro is a B2B marketing leader bringing you lateral thinking and marketing innovation to unleash growth. Through the years, he has helped clients generate more than one million new business leads. Tom is the Author of “Rethink your Marketing; 7 Strategies to Unleash Revenue Growth.  He specializes in marketing strategy, digital strategy, lead generation, SEO, content marketing, conversion o...

In her coaching and her business, Patti Mara is always looking for the “shifting point”—the piece of the puzzle that opens up a new level of results. Patti has spent over 20 years helping companies and individuals take a fresh look at the way they operate. This unique insight helps them reach their full potential, enhancing customer experiences and dramatically increasing their growth, customer re...

Charlotte Crabtree is the founder and head coach at Reflex Coaching.  Equine-Facilitated Learning is the main practice that she leverages at her company; A practice where participants (either individually or as a group) work with a horse through challenges or obstacles to complete a series of tasks. Equine Facilitated Learning workshops are well-suited to individuals and groups alike, and are desi...

Rama Sreenivasan is co-founder and CEO of Blitzz - a live, remote video support and inspection platform.  Founded in 2017, Blitzz helps companies save time and money by getting things like home inspections, audits, and equipment troubleshooting done faster and safer. Key Takeaways Improving communication through flawless audio and face to face video interactions.  The diverse Blitzz qualities that...

Dave Erickson has 30 years of very diverse business experience covering marketing, sales, branding, licensing, publishing, product development, manufacturing, software development, PR, social media, advertising, SEO, SEM and international business.  A serial entrepreneur, Dave has started and owned business in the USA and Europe, as well as doing extensive business in Asia and even found time to o...

Mike  loves supporting and helping entrepreneurs bring their dreams to fruition, break through barriers, and achieve massive success. He’s lived in the entrepreneurial shoes since he was 26 and has been through - and still is - the roller coaster they are.  Mike, is an entrepreneur who has helped start, grow, and sell two amazingly successful waste management companies. One sold for mid-8 figures...

RJ is the President and CEO for UniFi Equipment Finance; A wholly-owned subsidiary of the Bank of Ann Arbor. RJ joined Bank of Ann Arbor in August 2013 as an Executive Vice President and Chief Sales Officer.  With more than 20 years of experience in the equipment finance/ banking industry, he brings valuable experience in commercial banking, investment banking, and business banking.  Previously, h...

John and Mark Cronin are the father-son team that founded John’s Crazy Socks, the world’s largest sock store. John is an entrepreneur who just happens to have Down syndrome.  John’s Crazy Socks is an internationally recognized social enterprise with a mission to spread happiness and show what people with differing abilities can do. Their mission infuses all aspects of their business. More than hal...

Michael Solomon is a professor of marketing in the Haub School of Business at Saint Joseph’s University in Philadelphia. He is also a marketing consultant and published Author of the most widely used book on consumer behavior in the world, “Buying, Having, and Being.” A thought leader in marketing and advertising, Michael’s presentations reveal cutting-edge trends in advertising and marketing, bra...

Ryan J. Warriner is the Director and Executive Coach of Professional Presentation Services. With over a decade of professional speaking experience and expertise, Ryan has mastered the science and art of presentations.  He has developed a compassionate, strategic, highly effective approach to speaking and presenting.  Ryan enhances organizational success and maximizes performance through advanced c...

Daniel is an entrepreneur, podcaster, best-selling author, and speaker.   He’s the owner of Quest Education, a company that helps entrepreneurs obtain capital for their companies, pay off high interest debt and make money tax free using a self directed retirement account. Looking for where could you use some extra funds right now to help your business grow?  Then listen in.  Key Takeaways; How you...

Alan Lazaros is a professional speaker & business coach specializing in helping businesses maximize their growth, impact & profitability online. He is also the Founder & Host of Next Level University, a Global Top 100 Self-Improvement podcast.  Alan’s core belief is a heart-driven approach to inspiring, motivating & educating others on what it really takes to get to the next level....

Over a 40 years career, James worked in marketing and advertising at a high level. Since 2010, he has built his clients’ businesses with digital marketing. James is an accomplished, forward-thinking marketing professional. His clients included Sprint, Apple, Wells Fargo online bank, Nestlé, and Toyota. They appreciate his practical, no-nonsense approach.  He cuts through the noise and with a plain...