Science of CX

Matthew Neill Davis is an attorney and entrepreneur that led his solely owned firm, Davis Business Law, through over 1000% percent growth over six years, making it one of the very rare law firms ever to make the Inc 5000 list.   With over twenty-five years of experience helping business leaders with their legal and entrepreneurial matters, Davis now teaches them how to deal with their vulnerabilit...

David is a former consulting actuary to Fortune 100 companies such as Sony Music, Proctor & Gamble, and Exxon.  He left his cushy Park Avenue job 20 years ago to explore both the outer world and his own inner world, and has, ever since, built the world’s largest coaching business, becoming #1 on Google for life coaching and coaching thousands of hours in 12 countries around the globe as well a...

Gregory Offner is an internationally known dueling pianist, who just happened to have a 17-year career in corporate sales leadership and insurance. Using this unique background, Greg weaves song and story together to deliver mesmerizing workshops on the creation of high performing cultures His studies of Philosophy and Psychology enable him to simplify the science of why we create the patterns we...

Dr. Gleb Tsipursky helps tech and insurance executives drive collaboration, innovation, and retention in hybrid work.  He serves as the CEO of the boutique future-of-work consultancy Disaster Avoidance Experts, which helps organizations adopt a hybrid-first culture, instead of incrementally improving on the traditional office-centric culture. In today’s episode we’ll be featuring one of Dr. Gleb’s...

Ken is the Co-Founder and CEO at Tango, a platform that allows users to create beautiful step-by-step tutorials of any process with an aim at increasing your company's CX. During the pandemic, Ken and his partners decided to drop out of Harvard Business School to found Tango They’ve ever since, grown their business to 50,000+ customers and have been recognized multiple times as the #1 Product of t...

Brian Ahearn is the Chief Influence Officer at Influence PEOPLE. An international speaker, coach and consultant, he specializes in applying the science of influence in everyday business situations.  Brian spent more than 30 years in the insurance industry and is one of only a dozen individuals in the world who currently holds the Cialdini Method Certified Trainer designation.  Brian’s first book,...

Eli Schwartz is an SEO expert and consultant with more than a decade of experience working for leading B2B and B2C companies.  His ability to demystify and navigate the SEO process has generated billions of dollars in revenue for some of the internet's top websites, including such clients as Shutterstock, WordPress, Blue Nile, Quora, and Zendesk. As head of SurveyMonkey's SEO team, Schwartz oversa...

Tom Kereszti is an industry influencer, coach, speaker, educator, and mentor. His approach to leadership comes from a lifetime of international experience, and his servant leadership principles are time proven and based on biblical foundations.  Tom is down to earth and able to strike a balance between business challenges and common-sense solutions.  His motivational and engaging style will leave...

Adam is the Co-Founder and CEO of UPshow. UPshow is the customizable engagement platform that capitalizes on businesses’ existing screens to deliver better audience experiences.  Prior to UPshow, Adam was CEO and co-founder of SparkReel, the social media technology agency that evolved into what UPshow is today.  Prior to SparkReel, Adam was a VP at Sterling Partners, a Chicago venture capital firm...

Frank Agin is the founder and president of AmSpirit Business Connections, where he works to empower entrepreneurs, sales representatives and professionals around the country to become more successful through networking. He is also a sought after speaker and consultant to companies and organizations on topics related to professional networking and business relationship development. Frank has writte...

As CEO of Axis, Sarah is a fearless, strategic, and creative leader with over 15 years of strategic experience in public relations and marketing within the Tech, Entertainment, Sports & Lifestyle Industry. Her extensive expertise and success in leading an award-winning experiential agency combined with her in-depth creative & strategic public & media relations and experiential events h...

Jimmy St. Louis is an entrepreneur, competitive athlete, and businessman. He is currently an operating partner of Ayon Capital, Franchise Accelerators, and the founder of Franchise123. As the founder of Franchise123, his focus is on creating simple, open market connections between franchise buyers and sellers, to advance and improve the success of franchisees and franchisors.  In addition to his b...

As the founder and leader of 3C Comms, Bryan Rutberg guides and inspires corporate leaders and organizations on how to demonstrate love, understanding, and appreciation to their customers as a clear path to deeper loyalty, greater market share, and way more fun for everyone.   As a consultant, Bryan helps companies and nonprofits create the right messages for their unique audiences and improve the...

Roy Osing is a former president, CMO and entrepreneur with over 40 years of successful and unmatched executive leadership experience in every aspect of business. As President of a major data and internet company, his leadership and audacious ‘unheard-of ways’ took the company from its early stage to $1 Billion in annual sales. He is a blogger, content marketer and mentor to young professionals. As...

Peter Iansek is the co-founder and CEO of Operative Intelligence, an organization focused on helping contact centers identify the reality of why their customers are contacting; thus leading to consistently better decision making and customer outcomes at scale. As business leaders, we have a very good grasp of the work we do for customers ‘the what’ but what is far more challenging to unearth is ‘t...

Dave Carruthers is an entrepreneur specializing in high-growth tech businesses. He’s been involved in technology businesses for the last 10 years and has been behind a number of successful startups.  As an entrepreneur with a passion for mobile technology he leads the VoxPopMe team. At Voxpopme, Carruthers works on video market research.  Voxpopme's solution now helps leaders in every industry see...

Justin Varuzzo is a successful marketing professional with over twenty years of sales and marketing experience.  He counts himself lucky to have had the incredible opportunity to blend his passion for music, technology, and visual storytelling into a revenue driving career in marketing.  Justin’s passion and focus is at the intersection of marketing and customer service – it’s here where he believ...

Reynaldo is a serial entrepreneur, author, speaker and expert in business development, smart real estate and technologies. He enjoys using his tech background to increase value, revenue and create efficient processes. One of the things that blew up Reynaldo’s real estate businesses was getting access to an ad grant which In turn he has been able to do for all his clients and friends to help them o...

Janine Hamner Holman is an internationally recognized speaker, author, and expert on conscious leadership, organizational development, neurobiology, and what it takes to attract and retain world-class talent.   As CEO of the J&J Consulting Group, she brings more than 30 years’ experience to her work where she uses scientifically validated strategies and tools to build high performance teams. S...

Joe Welu is the founder and CEO of Total Expert, the fintech software leader that launched the first customer experience platform purpose-built for modern financial institutions.  Since 2015, Joe has led Total Expert's vision, culture and growth to nearly 300 employees today.  The company powers RM, marketing and customer engagement for more than 150 companies-from leading community banks and cred...

Bruno Pešec helps business leaders innovate profitably.  He is the rare innovator who can claim that he's worked on a regulation-defying freight train and an award-winning board game.  In addition to his corporate experience with brands like DNV, DNB, and Kongsberg Group, Bruno runs a community of entrepreneurs of several thousand members.  He is currently undertaking a doctorate in organizational...

Stormie Andrews is the co-founder of Yokel Local, Nevada’s premier inbound marketing agency located in Las Vegas.  Since 2010, Yokel Local has helped organizations generate hundreds of millions in revenue by implementing strategies and tactics that are supported by the exact concepts you will learn in today’s podcast.  Stormie’s passion is to make it much easier for organizations to attract their...

Terry Begue is the owner Begue Painting Inc. and the author of “Attract & Keep Customers for Life” As a business owner, International speaker and author, Terry is passionate about helping entrepreneurs and small business owners who, more than anything, want to provide a great life for their families.  Terry started his painting company when he was 18 and still hasn't found any job he loves mor...

In 2002 Matt began working with business owners through his digital marketing agency, inConcert Web Solutions, to improve their bottom line, gain more clients, and grow their respective businesses.  He sold his agency in 2018 so that he could focus on helping businesses get more word of mouth referrals!  Matt believes that creating deeper and more meaningful connections will result in more word of...

Benjamin Bressington is the CEO of Behavior Sales, a leading personality intelligence company.  Benjamin is also a speaker and author of multiple books. With the latest book “People Ignorant: Unlocking Success, Confidence & Influence.” Ben has a Law & Criminology degree from Australia. He spent 10 years helping Fortune 1000 companies apply gamification principles to their sales and communi...