Schulering HUB Talking Hospitality Podcast

In this episode of the Schulering Hub Talking Hospitality podcast, host Mauricio Schuler speaks with Bill Muench , a hospitality consultant with a rich background in hotel operations.  They discuss the value of hiring consultants in the hospitality industry, the journey of Bill from a bellman to a consultant, and the importance of expertise and relationships in providing effective consulting servi...

In this episode of the Schulering Hub Talking Hospitality podcast, Mauricio Schuler discusses the pressing issue of talent retention in the hospitality industry with Szilvia Olah , an expert in employee experience design.  They explore the importance of creating a positive workplace environment, mapping employee experiences, and utilizing data-driven strategies to improve HR practices.  Szilvia em...

In this episode of the Schulering Hub Talking Hospitality podcast, Mauricio and Carina Stegmayer discuss the challenges faced by hoteliers in managing room inventory and maximizing guest satisfaction.  Carina shares her extensive experience in the hospitality industry and introduces her company, GauVendi, which aims to revolutionize how hotels manage and sell their inventory.  The conversation cov...

In this episode of the Schulering Hub Talking Hospitality Podcast, Mauricio Schüler and Mary Mattson-Quagliana delve into the concept of infusing a soul into hotel brands. They explore Mary's journey into hospitality, her experiences with Rosewood Hotels, and the importance of creating a strong brand culture that resonates with both employees and guests.  The conversation emphasizes the need...

In this episode of the Schulering Hub Talking Hospitality Podcast, Mauricio Schüler and Matthieu Mioche discuss the challenges independent hotels face in recruiting talent. Matthieu shares his journey from chef to recruitment expert and highlights the importance of purpose and employee experience in attracting and retaining talent. They explore the current talent shortage in the hospitality indust...

In this episode of the Schulering Hub podcast, Mauricio Schüler and startup founder Alecia Maximo dive into the transformative potential of AI in the hospitality industry.  Alecia shares her journey from working in hotels and airlines to founding MaxiAI, a startup focused on AI-driven solutions for enhancing customer experiences.  They discuss how AI can complement human interaction, personalize g...

“Is Your Hotel’s Food & Beverage Department Holding You Back?”  Imagine this: soaring costs, a labor shortage, and guest expectations at an all-time high… meanwhile, in the heart of your hotel, your food and beverage operations are falling behind. 😬 ➡️ What if you could turn your F&B department into a profitable powerhouse ? ➡️ What if you could use tech to uncover hidden savings, track r...

Do you believe hotel TV is dead?  Better to reshape your thinking. On today’s episode, Mauricio Schuler welcomes Rachelle Peterson a B2B media expert, discussing the challenges and opportunities in providing hotel TV content, highlighting the shift from video-on-demand to app-based live TV and streaming, and emphasizing the importance of understanding guest profiles and brand standards for optimal...

In the latest episode of the Schulering Hub podcast, host Mauricio Schüler engages with Jacki Brown , a seasoned marketing strategist with a deep background in hospitality technology.  They discuss the nuances of marketing strategies essential for tech founders in the hospitality industry. Jackie shares her extensive experience, offering practical advice on creating and communicating value proposi...

In this episode, we’re joined by Juan Pablo Soler , founder of the guest experience platform ViCo , who shares his deep insights from growing up in the hotel industry and creating innovative solutions for hoteliers. Together, we explore how to craft experiences that guests truly desire but might never ask for directly. Key takeaways from this episode include: The essential elements that make up a...

In this episode of the Schulering in Hub podcast, host Mauricio Schuler speaks with hospitality  copywriting expert Maria Corpas about the practical use of AI in the hospitality industry.  Maria shares her insights on how tools like ChatGPT can help hoteliers: →  improve their marketing,  → streamline content creation,  → and respond effectively to guest reviews. The conversation covers the import...

In this episode, we explore the real reasons why many hotel General Managers hesitate when it comes to adopting new technology.  Our guest, Custodio Barreiros , shares his insights from decades of experience in both operations and tech consultancy, offering practical advice for overcoming these challenges.  This one is for the hotelier struggling with tech decisions,  the hospitality tech provider...

This podcast will stir the Czech market. In this episode of the Schulering Hub podcast, we explore the challenges and opportunities within the Czech hotel market with hospitality consultant Martina Lazarova , a seasoned hospitality consultant who has faced—and conquered—many of the same challenges independent hoteliers deal with today.  Martina shares practical insights on improving business perfo...

Most independent hotel brands fail to connect with their purpose to exist. You know who they are.  They may have a stylish logo and website, but their message is somehow as empty as their rooms' design. Their promotions are disconnected, and rarely successful, and they struggle to attract talent to join them. They are missing a very meaningful part of their brand: A STORY. And a brand story t...

And if the staff lunch is the hidden secret that will change the hotel relationship with their employees? Mauricio Schuler invited Adam Mogelonsy , a luxury hotel consultant to explore the evolving landscape of hospitality, focusing on the critical role of employee well-being in a dynamic industry.  The conversation dives into the challenges facing hospitality, including the growing labor shortage...

What if the reason why your hotel doesn’t retain employees is because you do not have a mentorship program. Shannon McCallum started as a high school student working at her neighboring Luxury Hotel. Today she is the VP of Hotel Operations at Resorts World Las Vegas. The most expensive development in the strip, offering: 🏨 3 luxury hotels,  🎰 10,900 m2 casino floor,  🍽 over 50 restaurants  🙏 Emp...

If considering your employee’s happiness would turn an annual revenue of $750 million dollars, would you try to master it? This recipe has been tried, and it works. Happiness at work is a concept that emphasizes 💕the emotional well-being 🙏and satisfaction of employees in their work environment. On this latest episode of the Schulering HUB podcast, Nah-Dja Tien shares how he built a happy culture...

Every hotelier wants to be number 1 on TripAdvisor. Nah-Dja has done it multiple times with different hotels, and I got him to share his secrets with me. In the next 15 minutes, you will learn What really matters on experience design What guests really want The role of leadership to deliver it If you enjoy the show, please consider sharing with your network to learn something new today. Find more...

Hospitality leaders often struggle with confidence. This is due to: - Stakeholders pressure - high employee turnover,  - immense customer expectations,  - inadequate training And these factors are hurdles in the way of finding enjoyment in the hospitality career. Nah-dja and Mauricio engaged in discussing the roots of the problem, and what the industry can do to overcome them. If you like this epi...

The Hospitality Industry is becoming addicted to technology, and this addiction can destroy our hospitality identity. Today you will learn that whilst technology means innovation, innovation doesn’t need technology, only creativity. On his most successful opening, Nah-Dja had one value proposition that led his hotel to be elected one of the coolest hotels in Europe.  His value: Spoil people rotten...

Hospitality thrives when experience fuels the next generation. While working as a waiter, Nah-Dja would line up with his colleagues to have his fingernails, clothing and breath checked by his manager, and if something wasn’t right, they would be hit in the head with a stick. “This is ONE way of mentorship.” Laughs out Nah-Dja. Mauricio asked one of the most inspirational people that he knows about...

“Work-life balance does not apply to Hospitality.” This is a common saying among the industry.  During his days working with a celebrity chef in Australia, Mauricio was working 80 hours a week. He approached the head chef to ask when his hours would be back to the normal schedule, only to be answered: “Mauricio, where would you possibly be having more fun than here with the boys?” Truth is, for ho...

In this Second episode of our Series the Quest for Happiness in Hospitality , Mauricio Schuler welcomed once again Nah-Dja Tien , who has himself gone through a burnout, and could share what he learned from his personal experience. You will learn: 🧠 Mental Health Awareness in Hospitality:  Emphasizing the importance of mental health awareness in the hospitality industry, particularly the need for...

Hello Schulering, Mauricio Schuler left on a holiday but not without leaving some great content for you to continue developing your hospitality curiosity. We are bringing to you our 9-episode series The Quest for Happiness in Hospitality, where I invited Nah-Dja Tien, a respectable hotelier with some of the greatest achievements I’ve seen in the human side of hospitality in Prague. On this first e...

In today’s show, Mauricio Schuler welcomes back our friend Rocco Bova , a happy and successful hotelier who worked in 11 countries for the industry’s biggest and most luxurious brands. A success that earned him 84.000 followers on LinkedIn. We discussed finding happiness in hospitality . You will uncover: 🧠 emphasizing the importance of passion for the industry to keep a sane mind,  🧠 how findin...