Scaling UP! H2O

Today we are kicking off Industrial Water Week , and I couldn't be more excited! This week is truly one of the best weeks of the year. We have created a week of episodes to help you celebrate this wonderful holiday! James McDonald, Mr. Industrial Water Week himself, will be sharing with us each day. You do not want to miss hearing what Detective H2O has been up to.   Today is what we are calling P...

Happy Association of Water Technologies 2020 Convention week! If it weren't for COVID19, we would all be together right now. However, through the magic of technology, we are virtually together. Proving once again, we can get through COVID19. We can get through anything! We are Water Treaters! Every year the Association of Water Technologies bestows an award called The Ray Baum Memorial Water Techn...

Our test kits are our greatest tool. But what happens when the tests we rely on don't do what they are supposed to do? Yes, your tests know how to lie! They also know how to have a bit of fun and not react the way you are expecting. Adds a bit more fun to our job, doesn't it?   Well, the fact is our test will always react within the confines of chemistry, even if we don't understand the chemistry....

If there has ever been a  year  we need more positive things in our lives, it is 2020. I spent a good part of 2020 focused on the things I couldn't do because of COVID 19. I couldn't go to AWT's training seminar in March, and several of my other speaking and facilitating engagements got canceled. Our church stopped holding in-person services, and the two vacations we had planned got canceled. 2020...

I have been a water Treater for over 25 years. And there is no doubt about it; I love my job. I get private tours of facilities that make products I use regularly. I have great relationships with my customers that have turned into friendships. I have met some outstanding fellow Water Treaters, some of which have become my best friends. And many other unexpected benefits for being in the Industrial...

"Normally, during this time of year, I am getting ready to see all of you at The Association of Water Technologies Annual Convention. But, as everything goes, this year, I figured that wouldn't be happening. "        Those were my thoughts before I learned more about the virtual convention AWT is doing instead of an in-person event. Yes, I am sad that I cannot see  all of  the members of the Scali...

Happy Legionella Awareness Month! Today's episode wraps up our celebration of expanding our knowledge of Legionella bacteria.      Our special guests today are all of you from the Scaling UP! Nation !  We posed your questions to industry experts to get the best responses possible.    We hope you learned something new this month. But I hope this encourages you to find out what you don't know about...

We are in the middle of Legionella Awareness Month. The goal of devoting a month of episodes to Legionella is to raise the bar on our water treatment knowledge when it comes to Legionella. On many shows, I ask how you are learning new things. It is effortless to become complacent with our current knowledge and not actively seek more. A day that I don't learn something new, I consider a failure.   ...

Last week we learned some Legionella basics.  I think it was a good refresher for all of us.  We are always learning  new information  about Legionella bacteria, so make it a point never to stop learning about this critical topic.     This week, we will learn about alternative testing when it comes to sampling water systems to detect L egionella bacteria with  Paul Lem . Paul is a medical doctor a...

Happy August Scaling UP! Nation!    In honor of the Annual Legionella Conference at the end of every August, The Scaling UP! Nation! declared August: Legionella Awareness Month . In line with most conferences currently, The Legionella Conference is now in January 2021. But that doesn't mean we can't learn more about this bacterium. So please help me raise the bar on Legionella Awareness during Aug...

Scaling UP! Nation!, as a water treater, we always need to learn new things. If we ever stop learning, somebody else or the industry is going to pass you by. Staying ahead of this curve is especially important when it comes to learning new and innovative ways to treat the water treatment systems we oversee. If we are not careful, we can become overly comfortable with the same type of water treatme...

Nation! thank you for being a part of this platform that brings helpful information about our industry. The Scaling UP! Nation! is growing every day. That's because of you. And because we have an impressive following, we can attract guests to interview on this show.    Our Guest today is Charles Fishman , an award-winning, best-selling author who has written dozens of books like The Wal-Mart Effec...

Today's episode is my favorite format that we do. It is where you ask questions, and I answer them. As a water treatment professional, we should always have more questions than answers. Generating new questions means that we are thinking about everything we are doing, and we are trying to do what we do better. If you are not asking questions (even to yourself), you are not stretching your level of...

I know what you are thinking, I am crazy to have all these processes. Wel l ,  I  think you are  insane  not to have all these processes. A process allow s a standard of quality   no matter who is performing the task.   In   episode 131 , I spoke with Alicia Butler Pierre ,  all  about process es. One of the  components  of the  Entrepreneurial  Operating System (EOS) is process es.  EOS refers to...

Today's episode might feel a little different than usual. However, we could all use a positive mental attitude boost during these challenging times. I know you've heard me talk about my favorite book, 7 Habits of Highly Effective People, before on this show. Habit 1 is about being proactive. It's a choice not to react when something happens to you. Instead, we should pause and choose our response...

It is not uncommon for people to tell me they are impressed with the amount of work I can get done. This attribute has helped me get noticed over the years. As my years increased, so have my tasks. Like most of us, I had more to do, so I did more. Usually, this time came at the expense of taking personal time and time away from family activities. Eventually, when there was even less bandwidth, thi...

Folks, many associations have online conventions right now; it is a perfect time to "try" them out! You won't have any travel expenses, and you can see what they have to offer. Here is a list of conferences coming up:    July 13-16  Texas Water Conference   (Online)    July 28-31  Association of California Water Agencies Conference   (Online)    August 17-19  StormCom     September 13-16  WateReus...

Who would think that all of our meetings in the 2nd quarter of 2020 would be over video conference? Not me. I would have bought a hefty amount a Zoom stock if I did. Which, by the way, was trading for about $70 back in February and will now cost you $210. Hindsight, right! For those of us that didn't make it rich buying Zoom stock, you probably use Zoom's product or something like it. Have you eve...

It is the end of the 2nd quarter! Who knew what 2020 was going to bring? Nobody thought it was going to be a pandemic. As we all learn what the "new normal" is for our day to day routines that used to be so typical, we still have to deal with accounts that were not the best before the pandemic. They certainly didn't get any better during the pandemic!      My good friend  Mark Lewis , CWT is our g...

For the last two months, our world has been very different. Who would have thought we would have stay at home orders? I know I didn't! But it did. As we reopen, everybody wants to know what they can do to get back to work.      As a water treater, we have a different perspective on what it takes to get a building or facility back up and running. Most owners are thinking about all the things they c...

EP 139 - The One With CRM Expert, Resa Gooding

Last week we heard from  Evapco's   Brett Alexander .   Brett   explained  the inner working s  of all  types of cooling towers and how we can tell the differences between them.  We also  discussed  the different metallurgies that these devices are made of.   If you didn't get a chance to listen to last  week's   episode , please do so.  It is a great baseline on cooling tower knowledge.   Today,...

Every day  for the past 20+ years I think I have seen a cooling tower either in person, a picture or just thought about one.  As an industrial water treater, cooling towers are part of our day to day lives.   I do remember a time before that when I did not know what a cooling tower was and  having  to learn about how it worked.   But  I must admit,  later , I really  didn't  give them  too  much t...

Last January, I started a group called The Rising Tide Mastermind. You probably have noticed that I've mentioned it quite a few times on the podcast. The fact of the matter is, I want to get the word out about this group. I can say that it has been transformational for its members. And me too!    Many of you in the Scaling UP! Nation! have asked questions about The Rising Tide Mastermind by going...

How  do you know how well you are doing if you don't measure it?   Ok, how about this...  How would you know who was winning if they dint keep score?   Now try this: How do you know how you are doing if you aren't keeping score?    And the better question is: how do you get better if you don't know to get better ?   I am talking about metrics.  Metrics is how we can keep score on everything we do....