Scaling UP! H2O

Nation! I am so excited to introduce you to the man who leads my weekly Mastermind group, Aaron Walker .   Aaron Walker has founded more than a dozen companies over the past 42 years. He attributes much of his success to having surrounded himself with his Mastermind counterparts. Aaron spent a decade meeting weekly with Dave Ramsey, Dan Miller, Ken Abraham, and other outstanding entrepreneurs. Aar...

Today's guest is Neil Sahota , an IBM Master Inventor, United Nations A.I. Advisor, professor at UC Irvine, and globally-recognized speaker and author. Neil is a founding member of the UN's Artificial Intelligence for Social Good Committee, and he's here to talk about how we can harness the power of AI and use it for social good. Neil is also the author of "Own the A.I.Revolution ", providing a fu...

Scaling UP! Nation, after multiple listeners called or wrote in asking how we create the weekly podcast, we decided to devote today's episode to how we make the most popular water treaters podcast happen for you, our listeners. Today I have guests Lauren Vonfeldt and Sean Dooley on the show with me. Lauren is my Executive Assistant, and she does everything from booking the guests, to creating the...

I am thrilled to introduce you to two water geeks who love water AND talking about water just as much as I do; friends, bloggers, writers, and the hosts of the podcast "Water We Talking About?", Jim Lauria and Adam Tank . Today Jim and Adam will talk about how to become a water advocate by using social media. Jim Lauria is the VP of sales and marketing for Mazzei Injector Company. He got his chemi...

Hey Scaling Up Nation! If we have a worthwhile goal, it's hard, it takes a long time, and it's probably not fun. Water treaters are constantly on the go, in the car, working long hours, but we need to take the time to take care of ourselves.  Today my guest is a physical therapist, Dr. Andrew Kneeburg . Dr. Kneeburg has helped me get out of pain, find some practical steps to keep me healthy, and i...

My guest today is back for part 2 of a lesson in communication. She is Temperaments expert, and I Said This, You Heard That author, Kathleen Edelman . Her mission is to help people use words that build others up. She teaches that " The words you use are a gift that you give to other people ". That statement should make us want to think about our words more carefully! Today, Kathleen further explai...

This is one of my favorite shows because I always look forward to answering questions from you! My team and I love digging in to gather the BEST answers for you. Thank you for always making these shows such a success by submitting your questions!      Today we're going to dive into how do you ensure you have the best result from your sample; what makes a complete service report, what to do if you...

  What creates excellent customer service experiences resulting in clients becoming passionate fans of your company? What if some simple steps could change a client's experience with your company from mediocre to magical; would you take them?    Today my lab partner on Scaling UP! H2O is Dennis Snow . Dennis honed over 20 years of customer service skills with the Walt Disney World Company . Today...

As water treatment professionals, we must continue to expand on our knowledge of the industry. Learning from others in the industry is a great way to do that! One key aspect of the water treatment industry is understanding polymers. Many of us regularly use these products but have no idea how they are created and where they come from On the podcast today, we are joined again by Mike Standish , co-...

Even though most of us were ready for 2020 to be over and never speak its name again, it is essential to take the time to reflect on the past year and what we learned. Thi s is something that I love doing every year no matter what.  There were some valuable lessons and many challenges we o vercame  that we should all be proud of. Once we have taken the time to process the  progress we made in 2020...

First of all, Merry Christmas! How about this? An episode releasing on Christmas Day. Consider it my gift to you!   2020 has been a year like no other. We have faced many challenges, but I think there are also valuable lessons for each of us to learn from 2020. My favorite thing to do at the end of every year is reflecting on what worked well and what did not work well to make the necessary change...

Have you lost sleep wondering what will happen to your water treatment business when it is time for you to retire? If you don't have an overall plan for your exit strategy, it's time to get one.  Even if you don't plan to exit for a long time.     In today's episode, I speak with  Michael Warady , President and Co-Founder of the Sylmar Group . Before founding Sylmar, Michael led project developmen...

How much money do you think you'd be able to save if you had better information when making daily purchases? I'd suggest that it is a lot. By having better data, we could also reduce our  energy consumption  and positively impact our environment  (and our pocketbook s . )  The truth is, we need better information so that we can make better choices.  Our guest today is  Ron Kamen , an expert in cle...

2020 has been quite a year. It has required all of us to be flexible and creative to keep our businesses running successfully. Earlier this year, I pulled together the best and brightest and hosted a webinar series to help our Mastermind Group navigate different aspects of the Covid-19 Pandemic. From Human Resources to Self-Care, we covered it all. You can go back and watch those videos anytime by...

In today's episode, I am doing one of my favorite things – answering your questions!    As water treaters, it is so vital that we stay curious and continue to learn all that we can about our industry. That is why I love these episodes so much. It gives us a chance to discuss some common questions that many water treaters have. In today's episode, we get technical! We will be discussing wet analysi...

Happy Thanksgiving Scaling UP! Nation! I am so thankful for  each and every   one of you!  I am also thankful for the organizations out there that help each of us do our jobs better.   There are so many organizations out there that support us in the water treatment industry. Usually, people tend to think about large-scale global organizations, but there are so many local resources that we can work...

In our industry, it is so important to stay on top of new technology. Did you know that feed pumps can now use intelligent pumps, cloud connectivity and digital services? This new technology can enable real-time monitoring, remote control, fault prediction and system optimization to help you reach a new level of performance. In today's episode, I am speaking with Jared Gabel . Jared is a market de...

Scaling UP! Nation, it's hard to run your life. Everyone expects the most from you, and you expect the most out of yourself. This leaves most of us running faster and faster until we run out of gas. We all need to take time to get gas and make sure we take care of ourselves before we take care of everything else. The problem is, we don't. Stave yourself too long without that needed gas, and you ma...

In this week's special episode on the day before a spooky holiday, I only felt it would be appropriate to celebrate Halloween! Did you know that there are legends of haunted boiler rooms throughout the country? A lot of boiler rooms feel a little spooky. I know you probably have your own story about a haunted boiler room. If an operator is there long enough, the operator is bound by some operator...

When I recorded this interview some months back, I didn't realize how important this topic would become. For so many of us, our lives have moved to the digital space due to the pandemic. We are online now more than ever! Our kids are learning online, our meetings and even our conferences have moved to virtual spaces. We must know how to navigate this new world safely.    Our guest on today's episo...

Have you ever felt like you had the best made plans but you did not achieve your goal?  Or your team did not achieve the goal?  Well... you are not alone.   If only we  could apply some disciplines  that allow us to see  potential  pitfalls and help get everyone on the team engaged to  achieving the goal.   Today, Chris McChesney from the Franklin Covey Organization is joining us on Scaling UP! H2...

We are wrapping up our special series for Industrial Water Week . Today's episode is all about careers! Which means we are celebrating YOU – the fine people within the noble Industrial Water Treatment profession. Thank you to each of you that sent in clips of your kids telling us what you do. If anything, we've learned that what we do isn't the easiest to explain.    Join me as we celebrate: Water...

Hello, and welcome back to our special series for Industrial Water Week . Today's episode is all about wastewater! Test your water treatment knowledge with Industrial Water Treatment Jeopardy  and find out what  Detective H2O  has been up to since we last talked .  In regards to wastewater we will discuss filtration, coagulants, flocculants, microbiological treatment, filter presses, oxidation, gr...

Hello, and welcome back to our special series for Industrial Water Week . Today's episode is all about cooling! We will celebrate everything cooling in today's episode! From Trace's favorite cooling tower stories to finding out what Detective H2O is up to next, this episode has something for everyone!   open-recirculating cooling towers   evaporative condensers   chillers   closed loops   cooling...

We are continuing our special series of episodes for Industrial Water Week and today's episode is all about boilers! Boiler Tuesday is about celebrating:   boiler chemistry   cycles of concentration   energy efficiency   water efficiency, safety   boiler water analysis   blowdown control   calculations   corrosion minimization   scale/deposit minimization   water analysis   Much more!   If these t...