Sarah Heriot
Sarah Knows Support Workers
The podcast for NDIS support workers, disability support workers, and aged care workers in Australia. Hosted by Sarah Heriot — interviewing support workers, NDIS providers, disability sector founders, and care sector leaders. Get real insights on NDIS, disability support, and working in aged care. Support workers: find clients fast — sign up free at SwiftyMatchy.com and get matched with people who need your support today!
Author
Sarah Heriot
Category
Podcast website
Latest episode
Jul 9, 2026
Where to listen?
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Episodes
Support Worker Grief SUCKS! 30.10.2024 7:01
In this heartfelt episode, Sarah opens up about the emotional toll of losing a participant as a support worker. Grief isn’t something we often talk about in this field, but it’s real, complicated, and tough to navigate. Sarah shares her personal experiences with grief, offers practical tips for coping, and reminds support workers that it’s okay to feel how they feel. From holding onto cherished me...
Retaining NDIS Participants: Flexibility, Communication, and Custom Care 07.09.2024 10:51
Retaining NDIS Participants: Flexibility, Communication, and Custom Care In this episode, we dive into the strategies NDIS providers can use to build strong personal connections and retain participants. From customizing care plans to providing high-quality services, we explore how clear communication and offering flexibility can make participants feel valued and supported. Celebrating achievements...
🎙️ Upskilling Support Workers 05.09.2024 6:17
🎙️ Upskilling Support Workers is a special episode for NDIS support workers who want to level up their skills! 💪🌟 In this episode, we’ll cover essential topics like communication tips, duty of care, and how to grow in your role. Whether you’re just starting out or have years of experience, you’ll get practical advice, expert insights, and real-life stories to inspire you. Tune in to boost your c...
Growing Your NDIS Community: Attracting New Participants with Passion and Care 12.08.2024 8:52
Welcome to the Support Worker Store podcast! In this lively and inspiring episode, host Sarah dives into the heart of attracting new NDIS participants, whether you're an independent support worker or a company. Discover fun and effective strategies to grow your NDIS community by showcasing your passion and dedication. Sarah shares practical tips on leveraging social media, hosting community ev...
Supports Worker are like a Fine Bottle of Wine 06.08.2024 4:38
Age is Just a Number in the Disability Sector Hey everyone! Sarah here from the Support Worker Store. Today, I want to dive into a topic that's close to my heart: the importance of age in the disability sector. Spoiler alert—age is just a number! 🎉 In support work, age doesn't matter. Whether you're 18 or 80, it's your passion and dedication that counts. 💪✨ Experience Meets Ener...
How the Support Worker Store was created! 23.07.2024 6:07
Welcome to Support Worker Store 🐝! I'm Sarah, and I'm here to share my journey of starting the Support Worker Store. In this podcast, we'll talk about why I created this store, the importance of great support workers, and how we can all do better in the NDIS sector. From the latest in communication journals 📒, notepads 📝, and printables to our brand-new Skool community for course cr...
Step-by-Step Guide to NDIS Program Planning 21.07.2024 5:28
Hey there, legends! 🌟 Welcome to the latest episode of the Support Worker Store podcast with your host, Sarah! 🎙️ Today, we're diving into the art of creating super fun and engaging programs for NDIS participants. 🎉 Ever wondered how to make your activities more enjoyable and impactful? We've got you covered with a step-by-step guide to designing programs that will have your participants...
Surviving the Twats: Thriving in Tough Work Environments 21.07.2024 5:27
Welcome to the latest episode of the Support Worker Store podcast, "Surviving the Twats: Thriving in Tough Work Environments." Hosted by Sarah, this episode dives into the all-too-familiar struggle of working in a challenging environment. Ever felt surrounded by twats or had a boss who just doesn’t get it? You’re not alone! Join Sarah as she shares practical tips and heartfelt advice on...
Support Worker Wellness: Prioritizing Mental Health 17.07.2024 4:16
Welcome to the Support Worker Store Podcast! In this episode, we're addressing a crucial yet often overlooked topic: the mental health well-being of support workers. Join Sarah as she shares practical tips to stay balanced and energized in your demanding role. Learn how to recognize signs of burnout and discover valuable resources for support. Sarah also opens up about her own experiences, rem...
Dumb Ways to Go to Jail as an NDIS Support Worker 10.07.2024 8:17
Welcome to the Support Worker Store Podcast! In this episode, Sarah dives into the critical topic of "Dumb Ways to Go to Jail as an NDIS Support Worker." Join us as we explore real-life examples of support workers who faced severe legal consequences due to unethical actions such as fraudulent claims, abuse, drug-related offenses, theft, sexual misconduct, misuse of participant funds, and...
The Art of Exiting: Ensuring Positive Transitions in NDIS Support Work 10.07.2024 7:04
In this episode of the Support Worker Store Podcast, host Sarah dives into the often-overlooked but crucial process of exiting NDIS participants from services. Learn why a thoughtful and respectful exit can be as impactful as a warm welcome, how it aligns with participants' evolving goals, and why investing in retention is vital. Sarah shares personal insights on why participants sometimes ret...
Navigating Facebook Groups for NDIS Support Workers 07.07.2024 8:06
Welcome to "The Support Worker Store," your go-to podcast for all things related to NDIS support work. In this episode, host Sarah delves into the world of Facebook and Facebook groups, exploring how these platforms can be invaluable resources for support workers. Join us as we discuss the types of questions that get answered in these groups, share real-life examples, and offer tips on m...
Unlocking Success: Common Interview Questions for NDIS Support Workers 07.07.2024 12:37
Welcome to "The Support Worker Store," where we dive into all things NDIS support work. In this episode, host Sarah shares her top tips and tricks from over 10 years of experience interviewing support workers. Get ready to shine in your next interview with our guide to the top 20 common questions you might face as an NDIS support worker. We'll cover everything from understanding the...
Handling Abusive Behavior from Participants and Their Families on Your Shift 04.07.2024 6:57
Join Sarah in this essential episode of The Support Worker Store Podcast as she tackles the challenging issue of handling abusive behaviour from NDIS clients and their families. Learn to recognize the signs of abuse, stay calm under pressure, and set clear boundaries to ensure your safety and the well-being of those you support. Sarah shares practical strategies, including de-escalation techniques...
Your First Shift in Accommodation: Do's, Don'ts, and Sleepover Tips 26.06.2024 6:15
In this fun and light-hearted episode of the Support Worker Store podcast, Sarah shares valuable tips and tricks for your first shift working in accommodation. Learn the essential do's and don'ts, what to bring for a sleepover shift, and how to make a great first impression. With personal stories and practical advice, Sarah helps you feel prepared and confident for this exciting new experi...
Empowering Support Workers: Let's Do More! 26.06.2024 4:24
In this uplifting episode of the Support Worker Store podcast, Sarah is here to pump you up! Join us as we explore how support workers can do even more to inspire and empower the incredible people we serve. Discover practical tips for thinking big, getting creative, and encouraging independence. Sarah shares simple, easy-to-follow ideas to help you plan exciting activities, use available resources...
Empowering Conversations: The Power of Safe & Healthy Relationship Cards 20.06.2024 4:00
Join Sarah in this enlightening episode of our podcast as she delves into a tool that's transforming the way NDIS support workers engage in crucial conversations: the Safe & Healthy Relationship Cards by RelateAbility. Discover how these visually engaging and informative cards can guide discussions on consent, boundaries, interpersonal skills, and much more, making sensitive topics accessi...
Your Team, Your Best Marketers: The Power of NDIS Support Workers 20.06.2024 3:39
Join Sarah on the Support Worker Store podcast as she explores the pivotal role NDIS support workers play in shaping the reputation of your organization. Discover why these frontline heroes are your best marketers and how their daily interactions can make a lasting impression on participants, their families, and the broader community. In this episode, learn practical strategies for empowering your...
Keeping Egos in Check: A Guide for NDIS Support Workers 18.06.2024 4:21
Join Sarah in this enlightening episode as she delves into the subtle yet significant role of ego in disability support work. With humour and honesty, Sarah explores personal experiences and practical strategies to manage and balance ego in the workplace. Discover how to recognize when your ego is taking the lead and learn effective ways to embrace feedback, practice humility, and foster teamwork....
Cultivating Connections: Strategies to Retain NDIS Participants 13.06.2024 5:38
Welcome to the Support Worker Store podcast, hosted by Sarah! In our latest episode, 'Cultivating Connections: Strategies to Retain NDIS Participants,' we dive deep into the essential practices that NDIS providers and support workers can implement to enhance participant satisfaction and loyalty. Join Sarah as she explores effective methods to build lasting relationships, from fostering str...
10 Things I Hate About My Support Worker 13.06.2024 5:19
Join host Sarah in this eye-opening episode of the Support Worker Insights podcast as she explores the "10 Things I Hate About My Support Worker." Delving into the common frustrations that NDIS participants experience with their support workers, this episode discusses everything from excessive phone use to neglecting care plans. With a mix of humour and candid discussion, Sarah provides...
Navigating Social Media: Managing Harsh Feedback as an NDIS Provider 12.06.2024 5:09
In this insightful episode, we delve into the dynamic world of social media for NDIS providers. Social media is a powerful tool for sharing success stories and highlighting the achievements of participants. However, it can also be a platform where feedback isn't always positive. Learn how to handle harsh or negative comments with tact, sensitivity, and a proactive approach. We'll provide y...
Enhancing Dignity in Personal Care: The Vital Role of Communication in NDIS Support 11.06.2024 4:32
Join Sarah as she delves into the critical role of communication in providing personal care for NDIS participants. This episode focuses on how effective dialogue, ongoing consent, and empathetic interactions can enhance the dignity and comfort of participants during their most vulnerable moments. Learn actionable strategies for adapting communication styles to meet diverse needs, avoiding prejudgm...
Difficult parent and supports! 26.05.2024 2:10
In this episode support worker hype girl Sarah , discuss, is it a difficult parent? Or is it a parent or supports that no exactly what they want from a provider?
The difference between community access and community engagement 17.04.2024 2:57
In this short episode, we took to discuss the difference between community access and community engagement for Support workers to assist individuals.
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