Sarah Heriot

Sarah Knows Support Workers

Business EN ↓ 109 episodes

The podcast for NDIS support workers, disability support workers, and aged care workers in Australia. Hosted by Sarah Heriot — interviewing support workers, NDIS providers, disability sector founders, and care sector leaders. Get real insights on NDIS, disability support, and working in aged care. Support workers: find clients fast — sign up free at SwiftyMatchy.com and get matched with people who need your support today!

Author

Sarah Heriot

Category

Business

Podcast website

supportworkerstore.com

Latest episode

Jul 9, 2026

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Episodes

How to Build a Registered NDIS Provider Business in Australia: From Church Hall to B-Corp | Greg Hart, Your Hart 2 Hart 07.07.2025

Starting an NDIS business is challenging — but building one successfully is possible. In this episode of Sarah Knows Support Workers , Sarah speaks with Greg Hart about building an award-winning provider. • Starting an NDIS business • Growing disability services • Leadership in disability • Retaining support workers • Building strong teams 👉 Subscribe to Sarah Knows Support Workers In this episod...

Meet Tate Kemp: Disability Advocate, Speaker & Champion for Inclusion in Australia 23.06.2025

Disability inclusion starts with lived experience. In this episode of Sarah Knows Support Workers , Sarah speaks with Tate Kemp about advocacy and inclusion. • Disability advocacy • Inclusion in Australia • Lived experience • Support worker impact • Building independence 👉 Subscribe to Sarah Knows Support Workers In this episode you'll learn: 🔗 Want to book Tate or learn more? Head to 👉 www...

NDIS Support Coordination Explained: Plan Reviews, Funding & Finding the Right Support | Allan, Strong Foundation Support 14.06.2025

Navigating the NDIS can be confusing for participants and families across Australia. In this episode of Sarah Knows Support Workers , Sarah sits down with Allan to discuss support coordination and plan reviews. • What support coordinators do • NDIS plan reviews • Funding navigation • Participant advocacy • Building strong support teams 👉 Subscribe to Sarah Knows Support Workers In this episode yo...

NDIS Communication Technology: How the Knowing Me App Connects Participants, Families & Support Workers | Gabriella 10.06.2025

Communication between support workers, families, and participants is one of the biggest challenges in disability support. In this episode of Sarah Knows Support Workers , Sarah speaks with Gabriella about the Knowing Me app. • Communication tools for disability support • Technology in NDIS • Participant independence • Family communication • Future of disability technology 👉 Subscribe to Sarah Kno...

Not Just a Support Worker: What NDIS Businesses Need to Hear” 29.05.2025

In this no-fluff solo episode, Sarah from Support Workers' Talk unpacks what many NDIS businesses are missing when it comes to their frontline teams. From emotional support and respect to professional development and better communication — this episode is a must-listen for anyone leading or working in the NDIS space. 💬 Topics covered: – Why support workers are the backbone of the NDIS – The c...

NDIS Home Modifications That Change Lives | Accessibility, Innovation & Real Stories 15.05.2025

Discover how home modifications under the NDIS can truly transform lives. In this inspiring interview, Gianni from Restore Home shares how his team brings dignity, independence, and accessibility into people's homes through tailored modifications. From grab rails to smart tech, you'll learn how even small changes can make a huge difference for people with disabilities. We talk real stories, innova...

NDIS Business Finance: Cash Flow, Accounting & Going from Sole Trader to Company in Australia | Steven Franks 09.05.2025

Running an NDIS business in Australia is rewarding — but understanding the finances is where many providers struggle. In this episode of Sarah Knows Support Workers , Sarah speaks with Steven Franks about financial foundations for NDIS providers, independent support workers, and disability businesses. • Cash flow management for NDIS businesses • Sole trader vs company structure • Financial mistake...

Support Workers, Stand Out: Branding, Brains & Big Impact with Michael Clarke 05.05.2025

Ready to level up in the NDIS world? In this episode, Michael Clarke from Athletic Koala dives into the power of personal branding, the shift from teaching to support work, and why standing out on social media matters more than ever. We unpack the challenges (and wins!) of career changes, the magic of being authentic online, and how support workers are shaping communities every day. Whether you're...

Marco Polo’s Origin Story: Vibes, Values & Vision 30.04.2025

Get ready to ride the waves of change with Harry from Marco Polo Support Service! 🌊 In this heart-led convo, Harry shares how Marco Polo was built on the power of peer mentoring, purpose, and people-first values. From creating a workplace culture that support workers actually want to stay in, to growing with strategy (not speed), this episode is a must-listen for anyone in the disability sector....

How to Build an Ethical NDIS Business in Australia by Being Unapologetically Yourself | Natalie 24.04.2025

Authenticity can be a powerful business strategy. In this episode of Sarah Knows Support Workers , Sarah speaks with Natalie about building an ethical NDIS business. • Ethical business practices • Authentic marketing • Building trust • Growing NDIS businesses • Leadership in disability 👉 Follow Natalie www.stellafortis.com.au⁠ 👉 Subscribe to Sarah Knows Support Workers

🎧 From Connections to Community: Ian’s Blueprint for NDIS Success 15.04.2025

What if one conversation could change your entire NDIS journey? In this episode, we sit down with Ian from ABLE Plus , a powerhouse in connecting support coordinators, parents, and providers across the NDIS. Ian gets real about personal branding, why networking is your secret sauce , and how storytelling builds referrals that stick. We unpack what makes a provider unforgettable, how support worker...

Speech That Sticks: Real Talk on Therapy, Teamwork & Turning Points 14.04.2025

What happens when a speechie takes their skills overseas and returns with a heart full of purpose? In this inspiring chat, we sit down with the founder of GRP Speech Pathology to uncover how travel sparked a whole new approach to care. We explore:✨ Why support workers are therapy’s secret weapon 💡 How teamwork leads to better client outcomes 🌱 Innovative outreach that reaches the unseen 🧠 Comm...

🔥 Building It Bold: How Natalie Grew an Ethical NDIS Biz by Being Authentic & LOUD 10.04.2025

In this inspiring episode of Support Worker , Sarah chats with Natalie from Rainbow Support Services about her journey from frontline support worker to thriving NDIS business owner. 🌈💼 Together, they dive into the real-life challenges and rewarding moments of working in the disability space — from those early day program shifts to building an ethical, people-first organisation. Natalie shares wh...

Strike a Pose, Break a Barrier: The Power of Inclusive Modeling 30.03.2025

In this inspiring episode, we sit down with Monique from Diversity Models , a trailblazing modeling agency redefining what beauty and representation look like. 🌍✨ From building confidence to challenging industry norms, Monique shares how her agency uplifts individuals with disabilities and transforms lives—one photoshoot at a time. Whether you're a support worker, aspiring entrepreneur, or passi...

🎙️ Let’s Talk Love, Consent & Community – with Devon from Relate-ability 💖 26.03.2025

In this heartwarming and empowering episode, we sit down with Devon from Relatability to dive into the wonderful (and sometimes wild!) world of relationships, consent, and dating — all through the lens of disability and support work. We chat about:💬 The origins of Relatability and why love matters 💡 Real advice for navigating online dating safely 💞 The power of consent in everyday life 🌈 Creat...

Kicking Goals in Support Coordination: Kylie's NDIS Game Plan 19.03.2025

In this episode, Kylie shares her inspiring transition from being a support worker to building a thriving support coordination business. She opens up about the challenges of growing a team, the importance of authentic relationships with participants, and the evolving landscape of the NDIS sector. From celebrating wins to creating employment opportunities for participants, Kylie provides valuable i...

From NDIS Parent Carer to Support Coordinator: Navigating the System from the Inside | Hayley 05.03.2025

In this heartfelt episode of the Support Worker Store AI podcast, we sit down with Hayley, a parent of a child with a disability who turned her lived experience into a career as a support coordinator. From starting her journey in a caravan to becoming an advocate for disability families, Hayley shares the highs, lows, and powerful lessons of navigating the NDIS system. We explore: ✅ The emotional...

The Heart Behind Four Reasons 23.02.2025

In this inspiring episode, Mel shares the personal journey behind establishing Four Reasons—a support service dedicated to individuals with psychosocial disabilities. Named in honor of her four uniquely-abled children, the name symbolizes growth, resilience, and the transformative power of personal investment. Mel dives into the significance of finding a niche in the support sector, emphasizing th...

Navigating the NDIS: Insights from a Support Coordinator 23.02.2025

Join Brooke from J-Care as she takes you on a heartfelt journey through the world of support coordination. In this uplifting episode, Brooke shares her personal experiences navigating the ever-evolving NDIS landscape, revealing how building genuine relationships with support workers can create meaningful, life-changing outcomes for participants. Discover how small, incremental changes can spark su...

Interviewing Greg from Chadwick Digital 20.02.2025

Navigating the Disability Sector: A Journey of Growth In this episode, we dive deep into the world of NDIS, support work, and digital marketing in the disability sector. Our guest shares their personal journey as a support worker, emphasizing the power of building genuine relationships with participants and the importance of trust in the industry. We explore coaching and mentorship in the NDIS , c...

NDIS Business Coach interview 11.02.2025

In this episode, I sit down with Paul from the NDIS Business Coach to unpack the ins and outs of running a successful NDIS business. Whether you're just starting or scaling past $20M, this chat is full of insights you won’t want to miss! We cover: ✅ Paul’s journey in the NDIS coaching space ✅ His Business Academy & upcoming workshops ✅ The biggest mistakes providers are making at different...

📲 Insta Glow-Up: How to Slay Social Media in the NDIS World 💡 08.01.2025

🎙️ In this episode, Sarah spills the tea on what it’s really like to build a social media presence as the founder of the Support Worker Store. From Instagram hacks to navigating the NDIS sector, she shares the highs, lows, and lessons learned while growing her brand. 💡 Get ready for tips on creating engaging content, staying consistent (even when life gets busy), and keeping it real with your aud...

The NDIS Price Guide is Your Treasure Map! 🗺️💰 01.01.2025

Hey Brats! 💕 Are you ready to unlock the secrets of the NDIS Price Guide? It’s not just a boring document—it’s your treasure map to navigating supports, setting prices, and helping participants achieve their goals. In this fun episode, we’ll break it down, step by step: ✨ Learn what the Price Guide is (and why it’s not scary!). ✨ Decode the line items like a pro. ✨ Discover how to turn it into...

Christmas Ain’t So Merry for NDIS Participants — Let’s Talk About It 🎄💔 19.12.2024

Christmas isn’t jingle bells and mistletoe for everyone — especially NDIS participants. In this raw and real episode of the Support Worker Store Podcast, we’re unpacking why Christmas can actually suck for people living with disabilities. From the chaos of sensory overload to the sting of isolation, we’re calling out the parts of Christmas that rarely get discussed. Support workers, you’ll get ins...

Lead The Way, Not Just The Say – How to Be THAT Leader ✨ 13.12.2024

Want to be the kind of leader people actually want to follow? It’s time to stop talking the talk and start walking the walk! 🚶‍♀️💥 In this episode, we’re spilling the tea on how to turn up, lead with heart, and show your crew what real leadership looks like. No fluff, no fake vibes – just straight-up, real-life tips on being THAT leader who inspires, supports, and brings good energy to the team....

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