Sales Reinvented

In this episode of Sales Reinvented, sales expert Diane Helbig joins us to tackle one of the biggest hurdles in sales—handling objections. Diane shares her strategies for understanding and responding to objections with empathy, confidence, and a solution-focused mindset.  From listening carefully to asking the right questions, Diane helps us see how thoughtful responses can turn potential roadbloc...

According to Justin Zappulla, 90% of objections fall into three categories: The customer doesn't see the value in what you're proposing as it relates to the price you're charging. They don't think you can help (or they don't trust that you can) and believe there's a better alternative. They don't have a need for your product or service (maybe you haven't quantified their pain point and identified...

In this episode, sales expert Steve Hall challenges the idea of "overcoming" objections, seeing them instead as opportunities to build trust. He shares how understanding the nature of objections—whether they're real concerns or just initial brush-offs—can strengthen sales conversations at every stage.  Steve emphasizes the role of empathy, listening, and confidence, and provides his top objection-...

Sales objections, often centered around price or perceived overselling, can trip up even the most seasoned sales professionals. Kendra Lee emphasizes the importance of listening without rushing to respond, allowing salespeople to truly understand whether they're addressing a real concern or simply a misunderstanding.  In this episode, she explains how to use thoughtful questions to uncover the pro...

What % of the time are you facing your top three objections? If it's 75% of the time, it's time to do something about it. You want to reduce the percentage of the time you're receiving that objection. You can only do that by learning the most common objections you face. Caryn has the solution. Learn how to leverage her 3P process in this episode of Sales Reinvented.  Outline of This Episode [0:58]...

In this episode of Sales Reinvented, Tim Wackel shares his tried-and-true strategies for navigating objections with confidence. He walks us through common mistakes salespeople make, emphasizing the importance of understanding where objections come from and responding thoughtfully rather than defensively.  Tim breaks down his three-step approach—Understand, Play Back, and Connect—highlighting how t...

In this episode of  Sales Reinvented , Melissa Madian dives into the psychology behind objections in sales conversations—specifically how most objections aren't really about the surface-level concerns expressed by buyers. Instead, they stem from a fear of change and disruption to the status quo. Statements like: "That feels expensive..." "That seems hard..." "I don't have time to do that..." …aren...

Handling sales objections is a delicate art—one that requires empathy, persistence, and creative problem-solving. Melinda Emerson, a seasoned sales expert, shares her strategies for overcoming objections, shifting conversations from price to value, and building trust with clients.  Her insights offer valuable lessons for sales professionals navigating challenging negotiations, especially with smal...

When a prospect voices an objection, it's easy to assume the issue lies on the surface—whether it's price, timing, trust, or product fit. But according to Nick Kane, these aren't always the real obstacles.  Often, the true cause remains hidden beneath what's initially said. In this episode of Sales Reinvented, Nick emphasizes how understanding the root cause of an objection can turn pushback into...

Objections are an inevitable—and valuable—part of the sales process. Amy Franko explains why it's essential to welcome objections from prospects. Often, objections reflect concerns around  value, trust,  or  priorities . Identifying which category the objection falls into can guide how you respond. In episode #430, Amy offers actionable strategies to help you handle objections with confidence. Out...

Salespeople tend to assume that any question a customer asks has the potential to be an objection. But it may simply be a request for clarification or a concern. That being said, Bob Apollo believes that there are four significant categories of objections. The customer doesn't need what you're trying to promote  They might need what you're trying to promote but there's no urgency to move quickly T...

In this episode of  Sales Reinvented , Brian Ahearn breaks down how to effectively handle objections, with price being the most common. He explains that salespeople must guide comparisons to demonstrate value, making price less of a hurdle.  Preparation is key—knowing objections in advance and addressing them early builds trust and credibility. Brian shares his "Feel, Felt, Found" technique to han...

We've all heard the usual objections—"The price is too high" or "You're not a good fit for us." But what about the objections no one talks about? Many deals fall through because prospects perceive  real or imagined risk . Others are paralyzed by  decision fatigue , overwhelmed by the options in front of them.  In this episode of  Sales Reinvented , you'll learn how to uncover these hidden barriers...

Because so many competitors are hiding behind digital tools, far fewer are calling prospects. That's why cold-calling is amazingly relevant. But you have to practice your craft. Wendy Weiss has been training salespeople for 24 years. When most people learn a simple  scripted  system, know it inside and out, and practice it consistently, picking up the phone is easy. She shares why she believes scr...

Cold-calling is the art of creating a new possibility. When someone makes a cold call, they're often focused on "I have to get this meeting. I can't blow this. I need this deal." They're so focused on themselves and their own agenda that they can't create possibilities.  You have to understand the prospect's greatest pain and how you can align their pain with the value that you can deliver. The on...

When you're calling someone out of the blue, you have to gain their attention. To do so, you need to be direct, honest, and strong. But whatever you do, you have to meet the prospect as who they are. You need to know their personality to know the best way to pique their interest. Jordan covers the rules he follows to conquer cold calls and book meetings in this episode of Sales Reinvented.  Outlin...

The Art of Cold-Calling with Chris Cicconi, Ep #423 Early in his career, Chris Cicconi believed cold-calling was a science. He came prepared with a script, knew everything about who he was talking to, and knew when to execute. But as his career has evolved, the process has become more of an art. Now he gathers a general idea of his persona, where they work, and what their industry is like but he d...

There's still nothing like picking up the phone and having a person-to-person conversation. But the key to a great conversation is being positive, passionate, and prepared. You have to gather data-driven insights and use them to refine your approach.  You have to believe in and be passionate about your product or solution. You must be positive. Stuart shares how to combine the three keys to book m...

Cold-calling is valuable because it's the fastest and most efficient way to connect with a prospective client—and it's becoming one of the least common prospecting channels. Too many people are intimidated by phone calls and avoid it entirely. If you're one of the few salespeople still willing to pick up the phone, you have an advantage. Learn how to leverage that advantage in this episode of Sale...

Cold-calling is an opportunity to plant seeds that you can nurture. It allows you to build meaningful new business relationships. Simone Laraway believes that as long as it's part of a wider campaign, it's still incredibly relevant.  But how do you approach cold-calling? What makes it more effective? Simone shares her strategies in this episode of Sales Reinvented. Outline of This Episode [0:52] W...

Cold-calling success hinges on your ability to listen and ask great questions. The more good questions you ask, the more likely you are to get your prospect to say "yes" to a meeting. It can be too easy to interrupt and be combative when you know they don't understand what you're saying. Ashleigh's process will help you move beyond baseless objections to that elusive "yes." She details her strateg...

Cold-calling isn't easy. You face constant rejection. But it's all part of the process. The only thing you can control is doing your research so you know your prospects. You consistently make the calls and speak to the prospect's pain points.  What happens after your call is out of your control. Once you accept and embrace this fact, the pressure subsides. So how do you measure the process? Scott...

Tyler Hickey is a science guy. He tried to make cold-calling a science. Eventually, he realized there's an art to it as well—and you  have  to master both. If you start by mastering your scripts, learning frameworks, and digging deeper into objections, you'll be well on your way. Tyler shares his trade secrets in this episode of @SalesReinvented.  Outline of This Episode [0:45] What is cold-callin...

According to Rex Biberston, as long as people still pick up their phones, there will be value in cold-calling. Obviously, it's truer for someone where using the phone is a normal part of their workday. If they're talking to customers daily, they're likely still answering unanticipated phone calls.  That being said, there is a procedure and methodology to cold-calling that can make you more effecti...

Dillon emphasizes that you have to be articulate and understand that everyone you talk to is different. You have to learn the art of  people . You're a random person—it should be expected that you'll get hung up on. To avoid the probability of that, you have to understand their business, ask the right questions, and say the right things.  You need to learn more about the prospects than ever before...