ROI: Return on Inspiration

For our 8th episode, we're doing something a little different. Our Chief Creative Officer, Dave, downloads on his recent trip to EuroShop in Düsseldorf, Germany - the world's No. 1 retail trade fair, where over 1,800 exhibitors from more than 50 countries come together to showcase the latest trends in shopfitting, technology, marketing, lighting, and more. Held every three years, it's where global...

This episode explores why great retail and brand experiences start with slowing down, asking why, and reconnecting with what we’re truly “made of.” The conversation moves from data and strategy into something deeper: the human need to pause, have real conversations, and embrace conflict and diverse perspectives to build stronger brands and teams. We challenge the default of speed and “yes to every...

Steven Woolley is a global brand and retail leader with over 20 years of experience driving growth and transformation for major brands and retailers in Australia and internationally. He is recognised for his expertise in strategy, execution, and partnering with boards and leadership teams to deliver impactful business outcomes. Steven’s leadership encompasses brand positioning, retail innovation,...

What makes an experience truly meaningful, and why does it matter now more than ever? Join us in a thought-provoking conversation with Damian, an award-winning experience architect whose innovative frameworks - The Experience Compass and The Experience Arc are redefining how brands connect with people. With a career spanning over 20 years and a portfolio that includes Adidas, Yohji Yamamoto, Danie...

In this episode, Alyxx Kaikura of Dressed by Dashing reveals the artistry and innovation behind modern mannequins. As a leading expert, Alyxx shares how cutting-edge mannequin design is reshaping the in-store experience, from custom forms that embody a brand’s identity to pioneering materials that advance sustainability. Listeners gain a behind-the-scenes look at the creative process, the latest t...

In this episode, we chat with Ian Scott, a globally recognised retail expert known for his candid LinkedIn posts and 24 years of experience as an independent consultant. Ian travels the world, helping brands build unified "Symbiotic" retail ecosystems, by blending physical and digital experiences for a seamless shopper journey. Ian discusses how the physical store remains central to retail strateg...

In this episode, we recap our first event of the year, Storytelling Powered by Data . We dive into the crucial role data plays in crafting compelling brand narratives, when used thoughtfully. Our expert panel explored how to measure creativity in retail, connect in-store data with online experiences, and leverage insights for impactful storytelling. But data alone isn’t enough, it needs context, i...

Nick Gray is rapidly emerging as one of today's leading voices in the retail industry. His thought leadership and insights have shaped the strategies of globally recognised brands such as Adidas, Nike, Sneakerboy, Diesel and Westfield. His work is deeply rooted in the belief that people, emotions, and customers should be at the core of every business decision, and this is exactly what we discuss i...

This episode is fast, fun and high energy! In conversation with the creatively sharp and vibrant Blair Cooper. Former Creative at Nike in NYC, Cotton On and various well-known agencies, Blair talks us through her wild and wonderful career, and we deep dive into some of the amazing store innovations she led for Nike in New York.  "We need to be memory makers and money makers - it's more than just d...

Welcome to Episode One of the ROI Podcast, packed full of stories and insights from the world of retail to inspire and engage our listeners. In our premiere episode, hosts Jemma and David dive into the latest trends that are transforming the retail landscape. From community clubhouses for cyclists to immersive retail journeys at Gentle Monster in Seoul and Nike House of Innovation, Jemma and David...