Risk Raiders

In this Independence Day bonus episode, Jeff Shropshire and Brent Borgstedte unpack how the Founding Fathers literally “burned the boats” and risked everything—land, money, families, even their lives—to chase independence. They connect that same mindset to the risks you face today in business, career moves, and family decisions, so you can take big swings without being reckless. You’ll hear how we...

In this episode of Risk Raiders, Jeff and Brent sit down with communication strategist and educator Melissa Hancock to unpack the risk hiding inside every conversation we have—at work, in our careers, and at home with the people we love. Melissa has spent more than two decades proving that connection, communication, and emotion aren’t “soft skills.” They’re the actual business. She believes the mo...

When a hailstorm smokes your roof and your wallet, what do you actually do? In this Risk Raiders episode, Jeff and Brent sit down with Lubbock roofer and entrepreneur Kris Kincaid (Kincaid Roofing, Fund My Deductible) to break down hailstorms, high deductibles, ACV vs RCV, and how to avoid committing insurance fraud just trying to save a buck. Kris shares how he went from washing cars in the 806 t...

In this Risk Raiders episode, Jeff and Brent sit down with longtime West Texas broadcaster Ryan Hyatt to unpack what it really looks like to walk away from the safety of a radio job and build your own media company. Ryan shares how he went from being “just” a host to buying his own time, taking control of the revenue, and eventually moving fully into a digital‑first world where he lives or dies by...

The conversation delves into the significance of agency affiliation and the impact it has on buyer's concerns, expertise, trust, and access to solutions. The discussion emphasizes the value of being part of a reputable group and the benefits it offers to consumers. Takeaways Agency affiliation impacts buyer trust and access to solutions. Reputable group affiliation provides consumers with quality,...

The conversation delves into the complexities of umbrella policy coverage, highlighting the gaps and limitations in personal lines. It emphasizes the importance of consulting agents and understanding coverage laws across different states. Takeaways Umbrella policies may have limitations on excess coverage Consulting agents is crucial for understanding coverage gaps and limitations Chapters 00:00 U...

The conversation covers various aspects of travel risks and safety, including phone and data security, Wi-Fi and network security, roaming and international travel, hotel safety and security, social media and privacy, technology and safety awareness, and travel accident insurance and coverage. The conversation covers a range of travel-related topics, including liability coverage, travel insurance,...

The conversation delves into the culture, selectivity, and exclusivity of CAA, highlighting the value of membership and the reality check experienced by new members. Takeaways Culture and selectivity define CAA membership Exclusive experience sets CAA apart Chapters 00:00 The Culture of CAA

The conversation covers the importance of understanding different types of auto insurance coverage and the significance of assessing coverage limits for protection. It emphasizes the need to consider family needs and recommends policy limits based on individual circumstances. Takeaways Understanding the purpose of different auto insurance coverages Assessing coverage limits based on family needs a...

The conversation covers the unique benefits of the CAA network, the challenges of building relationships, and the focus on independent agencies. It also highlights the difficulty of getting people to attend CAA meetings. Takeaways CAA network offers exceptional benefits Building relationships is a key focus for CAA Independent agencies are the primary focus of CAA Chapters 00:00 The Unique Benefit...

The conversation covers the topics of caring for elderly family members, home safety, driving concerns, and the risks associated with bringing in outside assistance. It emphasizes the need for careful planning, risk management, and protection of elderly family members. The conversation covers a wide range of topics related to risk management and caregiving for elderly family members. It includes d...

The conversation delves into the role of the agency in supporting members, providing market access, and fostering collaboration. It also highlights the significance of board meetings and shares an interesting agency story about an Iowa client seeking assistance for a client buying a beach house in Texas. Takeaways Agency involvement is crucial for supporting and connecting members. Board meetings...

The conversation covers the issue of uninsured drivers in Houston and the challenges faced by new residents in the city. It highlights the high percentage of drivers without insurance and the reasons behind it, including the need for transportation to access job sites. Additionally, it discusses the practice of buying cars with minimal inspection stickers to avoid registration and insurance requir...

The conversation highlights the success of collaborative efforts and innovation within the insurance industry. It explores the development of collaborative software for crop business, the success of group initiatives and innovation, and the lean and collaborative approach to investment within the industry. Takeaways Collaboration Innovation Chapters 00:00 Collaborative Software Development for Cro...

The conversation covers the introduction and excitement, setting the tone with 'Toon Time', an overview of CAA's story and network, misconceptions about networks, agency culture and involvement, member involvement and collaboration, transparency and data-driven relationships, and exclusive and selective membership. The themes of collaboration, innovation, and the value of data-driven relationships...

The conversation revolves around the impact of technology on insurance agencies and the role of vendors in providing solutions. It emphasizes the importance of enhancing agency operations and customer service through technology and efficient tools. Takeaways Technology should enhance agency operations, not replace people. Vetting vendors and negotiating preferred terms can benefit insurance agenci...

The conversation delves into the core values and culture of CAA, emphasizing the importance of partnership and a data-driven approach. It also explores the evolution of CAA as an organization. Takeaways Culture and partnership are key to success Data-driven decision making is crucial for intelligent choices Chapters 00:00 The Importance of Culture and Partnership

The conversation revolves around the concept of Combined Agents of America (CAA) and the unique model it represents. It explores the idea of CAA as a collective of talented individuals, the differences between aggregator networks, and the emphasis on customer care and relationships. Takeaways Avengers of insurance Ownership and culture define aggregator networks Chapters 00:00 The Avengers of Insu...

The conversation covers the unique benefits of the CAA network, the challenges of building relationships, and the focus on independent agencies. It also highlights the secret sauce of CAA meetings and the effort to bring people together. Takeaways CAA network offers exceptional benefits Building relationships is a key focus The secret sauce of CAA meetings is emphasized Chapters 00:00 The Unique B...

The conversation covers the history, culture, and impact of Combined Agents of America (CAA) as an aggregator for the insurance agency world. It delves into the evolution of CAA, its unique culture, and the value it brings to its members and carrier partners. The conversation covers a range of topics including technical difficulties, the role of vendors, the benefits of the CAA organization, and t...

The episode discusses the transition to college life, including dorm living, safety concerns, and insurance coverage for students' belongings. It also covers the use of e-scooters on college campuses and the need for insurance coverage for these scooters. The conversation covers topics related to e-scooter liability, insurance coverage, and risk management. It also delves into the importance of re...

The conversation explores the engagement of students in industry, including internship setup, industry engagement, and career opportunities. It also delves into real-life industry interaction through a case study exercise and industry connections. Takeaways Engaging students in industry is crucial for their career development. Real-life industry interaction through case study exercises provides va...

The conversation explores the impact of AI on risk management and the future role of risk managers in the industry. It discusses AI's role in replacing menial tasks and enriching opportunities, as well as the evolving role of risk managers in communication and data interpretation. Takeaways AI enriches opportunities in risk management The future role of risk managers involves communication and dat...

The conversation begins with a discussion about the excitement and importance of risk management in various industries. It then transitions to the career opportunities available in risk management and the appeal of this field. The speakers emphasize the significance of risk management and its role in ensuring safety and good products across different industries. Takeaways Risk management is an exc...

The conversation covers the initiation, growth, and expansion of a certificate program in banking and finance, highlighting the curriculum and course offerings. It also discusses the program's reputation and student interest, providing insights into the program's success and future prospects. Takeaways Certificate programs as an alternative to minors Program reputation and growth Chapters 00:00 Ce...