Risk Insights: Senior Living & LTC

Part two of  Beyond the Incident: Using CRPs to Build Trust and Reduce Risk in Senior Living shifts from defining CRPs to showing what effective CRP communication looks like in practice, especially in the critical hours and days after an incident. Using the same fall scenario, the discussion outlines how timeliness and discipline work together: leaders don't rush to judgment, but they also don't a...

Part one of  Beyond the Incident :  Using CRPs to Build Trust and Reduce Risk in Senior Living  introduces communication and resolution programs (CRPs) through a realistic fall scenario and shows how quickly a routine event can escalate when staff speculate, vent, or unintentionally "seed" a narrative that families carry forward. The conversation breaks down what a CRP is (and isn't): a proactive,...

Senior living and long-term care providers are facing a more complex and aggressive litigation environment than ever. In this episode of Risk Insights: Senior Living and Long-Term Care, host Tara Clayton sits down with senior care litigation partners John Hall Jr. and Drew Graham of Hall Booth Smith to unpack what's driving today's claims trends and why these cases are uniquely challenging, blendi...

Host Tara Clayton and her guest, Scott Bertulis, senior vice president, loss control with Marsh's Senior Living and Long-term Care industry practice, discuss workers' compensation management and how workplace injuries can have a significant financial and operational impact, but with the right approach to loss control, companies can reduce risks to protect their employees and keep costs under contr...

Identify possible cyber vulnerabilities and risks linked to third-party vendor relationships, as well as the significance of being prepared for potential cyber incidents. Episode 19 Full Transcript   Senior Living & Long-Term Care: https://www.marsh.com/en/industries/senior-living-long-term-care.html Cyber: https://www.marsh.com/en/services/cyber-risk/insights/defining-uncovering-cyber-risks-digit...

Host Tara Clayton and her guest, co-leader of Marsh's Senior Living & LTC Industry Practice Michael Pokora, discuss some of the challenges owners and operators face — including staffing and wage pressure, severe weather-related events, and a complex litigation environment — emphasizing the need for proactive risk management strategies to help address market dynamics. Episode 18 Full Transcript Sho...

Everyone loves a field trip. But when transporting senior community residents, there are some special considerations that need to be made before the fun can begin. Explore the unique risks that can present for owners and operators when transporting seniors in this episode of Risk Insights: Senior Living & LTC. Episode 17 Full Transcript   Senior Living & Long-Term Care Senior Living & LTC Workforc...

Having pre-conceived notions is common, but these biases are not without consequence. Recognizing and addressing implicit bias in senior living and long-term care communities is critical to ensure the well-being and dignity of residents. Learn about the prevalence of implicit bias in senior living settings, the impact it can have on residents' mental health, and strategies to address and reduce bi...

The use of artificial intelligence (AI) in the employment context is not new, but it is evolving and growing. Utilizing AI in employee training and development can enhance learning experiences and personalize training programs, analyze employee performance data, and provide targeted recommendations for skill development and career advancement. But as employers look to AI to create efficiencies, th...

The employment landscape in the senior living and long-term care industry is facing significant challenges including increased scrutiny from federal agencies such as the EEOC and NLRB. Learn how owners and operators can be proactive in understanding and complying with employment laws to mitigate the risk of lawsuits and penalties. Episode 14 Full Transcript Goldberg Segalla "What the DOL's new wor...

Hear about steps that senior living and long-term care community owners and operators should take to ensure they are in the best possible position to emerge from a property loss quickly and effectively. Episode 13 Full Transcript OneRallyPoint  

Tara Clayton is joined by John Derse, Senior Partner and Healthcare Provider Industry Practice Leader at Mercer and David Mitchell, Partner in Mercer's Career Consulting Practice. Together, they examine changing workforce dynamics and provide suggestions for how owners and operators can take an evolved approach to staffing for greater workforce success. Episode 12 Full Transcript www.mercer.com

As Congress considers minimum staffing ratios for long-term care providers, the healthcare industry as a whole continues to struggle with staffing shortages. Listen as host Tara Clayton and Scott Tittle, Head of Government Relations and External Affairs for VIUM Capital, discuss what owners, operators, and healthcare providers can do educate the Hill and make their voices heard. Episode #11 Full T...

Owners and operators provide essential residential and care services for millions of Americans. Listen as host Tara Clayton and John Atkinson, leader of Marsh's Senior Living & LTC Industry Practice, discuss how they are working to ensure these specialized providers are properly protected for the risks they face. Episode 10 Full Transcript 2022 General and Professional Liability Benchmark Report:...

Episode 9 Show Notes

Read the transcript here . https://www.marsh.com/us/industries/senior-living-long-term-care.html

Risk Insights: Senior Living & LTC podcast is hosted by Tara Clayton with Marsh's Senior  Living & Long-term Care Industry Practice. Each month, Tara, a former litigator and in-house attorney, speaks with industry experts about a variety of challenges and emerging risks facing the industry. For a transcript of this episode click here .  Direct Supply Technology & Innovation Center   Marsh's Cyber...

The holiday season brings specific challenges for senior living and long-term care providers who serve residents with dementia. In this episode, host Tara Clayton is joined by a Shavaughn Carey, an associate director with the Alzheimer's Association, to discuss important considerations for senior living and long-term care providers as they work with residents with dementia. Learn more about the Al...

In this episode of Risk Insights: Senior Living & LTC, listen as host Tara Clayton and Amy Barnes, Marsh's Head of Climate and Sustainability Strategy, delve into the many facets of ESG — climate, sustainability, and social responsibility to name a few — and the importance of understanding their value for owners and operators.   Marsh's ESG Risk Rating is a complimentary self-assessment that enabl...

Drew Graham, a defense attorney and partner with Hall Booth Smith, joins Tara Clayton to review how litigation for senior living and long-term care has changed in the post-COVID-19 era. They discuss how judges are managing the backlog of cases, the rise of private-equity backed lawsuits, and tips for how defense counsels can better calculate potential damages. Marsh Advisory's Claims Solutions ste...

Tara Clayton is joined by Marsh clinical risk specialist Doris Fischer-Sanchez and property risk consultant Jonathan Frost to review how to the senior living and long-term care industry needs to consider and address preparedness planning for workplace violence, including active shooters. You can access a transcript of this episode here . https://tinyurl.com/bdfue8ny Doris and Jonathan will go deep...

Tara Clayton is joined by Marsh clinical risk specialists JoAnne Carlin and Doris Fischer-Sanchez to review how to create, promote, and maintain a culture of safety. For a transcript of this episode, click here . https://tinyurl.com/mr46efdh Marsh's Senior Living and LTC Industry Practice Risk Summit will be held on September 28-29 in Chicago, IL. To learn more information the summit, click here ....

Tara Clayton welcomes Argentum's James Balda and ASHA's Dave Schless to the show to discuss industry advocacy, workforce issues, and how the government can make long-term care more financially accessible for more Americans. You can access a transcript of this episode here . https://tinyurl.com/msa2bj7j You can learn more about James Balda and Argentum's industry advocacy on its homepage here . www...