Revenue Cycle Optimized

Best of Office Hours 2025 - In our most popular episode of the year, Neelam Yadav, Associate Product Manager at Infinx Healthcare, breaks down how radiology teams can modernize intake without disrupting Epic workflows or introducing downstream risk. The conversation dives into document capture, referral accuracy, duplicate prevention, and phased automation strategies that improve efficiency while...

In this episode, Navaneeth Nair, Chief Product Officer at Infinx unpacks insights from a real conversation with a healthcare organization exploring AI for revenue cycle operations. While the discussion starts in accounts receivable, it quickly reveals why only fully autonomous AI agents, not assistive automation, can deliver meaningful impact across the entire revenue cycle.

This year’s biggest patient access wins didn’t come from trend decks or theoretical frameworks — they came from listening. In this episode, we share the patterns Infinx heard repeatedly across calls with our clients, and what those signals revealed about what actually moved the needle in patient access.

Prior authorization is increasingly complex across service lines and staffing models. In this session, Rayne Premo shares how Iowa Specialty Hospital strengthened its process using AI-enabled services and a centralized approach. Brought to you by www.infinx.com

In this client onboarding training, Lora Pada, AVP of Client Services, walks front office leaders through how to navigate the reverification portal, interpret case statuses, and manage exceptions without creating rework or delays. The session is an inside look at critical onboarding processes to ensure Infinx clients are prepared for the annual re-verification season.

2025 was the year AI agents moved from buzzword to real operational partners across the revenue cycle. In this episode, we look back at how eligibility, prior auth, document capture, and AR optimization all shifted toward faster, more predictable, and more proactive workflows.

See how hospitals and health systems are modernizing radiology coding with AI to improve accuracy, compliance, and coder confidence.

In this episode, Charu Navatia, Associate Vice President of Automation at Infinx, walks through the Document Capture AI Agent platform and how it classifies, extracts, and routes high-volume fax and digital documents like orders, authorizations, and insurance cards. She explains the human-in-the-loop safety net, LLM-based accuracy tuning, and integration patterns that turn messy inbound documents...

A forward-looking exploration of how AI agents, predictive eligibility, and proactive authorization will reshape patient access. This episode closes out the EVB–PA series with a practical look at what’s coming next—and how teams can prepare now.

Payer algorithms now drive denials, audits, and prior authorization decisions before a human ever reviews the case. This episode breaks down how automated payer models impact hospital revenue—and what leaders must do to strengthen oversight, governance, and defensibility. Brought to you by www.infinx.com

In this episode, we explore how Infinx’s Philippines operations combine live agents and emerging AI voice agents to power patient engagement, scheduling, soft collections, and specialized outreach work. Moderator Viveka Jagadeesan, Enablement Manager, talks with Kirtan Chittoor and Johnson Singh about scaling from a small pilot to a 1,200+ FTE operation, bilingual support, compliance, and where AI...

A smoother EVB-to-prior auth workflow doesn’t just save time—it prevents the cascade of avoidable delays that stall scheduling and frustrate patients. In this episode, we unpack how clean handoffs and automated checkpoints accelerate the entire patient access journey.

Medical necessity sits at the intersection of clinical judgment, coverage policy, and payer scrutiny, and in this episode Stuart Newsome, VP of RCM Insights, unpacks what it really means. Joined by Viveka Jagadeesan (Enablement Manager), Lindsey Nelson (Director of Product Marketing), Christina Harkins (Senior Revenue Cycle Manager), and Angie Adams (VP Clinical & Patient Engagement), the grou...

Missed insurance changes and outdated eligibility data trigger a massive amount of unnecessary prior auth volume—most of it preventable with a simple reverification step. In this episode, we break down how proactive reverification keeps PA teams from drowning in duplicate submissions, rework, and avoidable denials.

Listen in as AR and denials management automation comes to life in this live demo of Infinx ARDM. Christina Harkins walks through how AI-driven denial prevention, claim prioritization, and productivity analytics transform how revenue cycle teams work. Brought to you by www.infinx.com

In this episode, Vishwanath Singh breaks down how Infinx is modernizing quality assurance across both RCM and Patient Access through structured governance, risk-based sampling, and emerging AI copilots that strengthen accuracy and reduce variability. He explains how documentation, SOP creation, and auditing are being transformed into real-time, intelligence-driven processes that protect revenue an...

Missed eligibility and benefit verifications can snowball into prior authorization chaos. Listen and learn to unpack how tighter EVB workflows prevent unnecessary prior auths and downstream denials.

Prior authorization in oncology is notoriously complex, with aggressive payer policies and documentation hurdles that delay care. Join Liz Durkin, Manager of Revenue Cycle from Exact Sciences, as she shares challenges faced before Infinx, improvements since partnering, and how automation and programmatic strategies are reshaping their PA workflows. Brought to you by www.infinx.com

In this episode, Eric Grone and Jonathan Aguiar walk through how a flexible patient access platform blends AI, automation, and human expertise to handle eligibility, prior authorizations, and patient estimates at scale. They break down how health systems can configure hybrid models by payer and modality, reduce denials, and unlock analytics that finally make payer friction visible and fixable.

Repeat submissions are a silent time thief in revenue cycles — often caused by missing documentation, manual tracking gaps, or payor black holes. In this episode, we explore why they happen and how automation, visibility, and workflow discipline keep you from falling into the trap.

Long hold times and overwhelmed front-office staff have made patient scheduling a pain point across healthcare. In this episode, we explore how Infinx and Voxology are redefining patient access with AI-powered scheduling agents that combine empathy, intelligence, and efficiency to transform the way patients connect with care. Brought to you by www.infinx.com

Tim Anderson, Executive Vice President of RCM Services at Infinx, shares the unique dynamics, challenges, and opportunities involved in supporting academic medical centers. From multi-specialty billing and grant-funded research to faculty oversight and revenue integrity, he explains how deep expertise and flexibility drive lasting partnerships in this complex sector.

Not all prior authorization denials are created equal. This episode explores how clerical and clinical misclassifications distort denial data—and what intelligent automation can do to clarify the gray zones.

Randy Boner, Associate Director of Client Success, shares real-world lessons from the front lines of reverification—how automation, payer mapping, and orchestration reduce rework, improve accuracy, and keep coverage continuous through the busiest time of year. Brought to you by www.infinx.com

Hospitals don’t fail at AI because the code is bad—they fail because the organization isn’t ready. In this episode, Stuart Newsome, Navaneeth Nair, and Dr. Tony Tedeschi unpack what “readiness” really means, from leadership alignment and workflow integration to leading indicators, data quality, and change management that sticks.