Rev Cycle Unscripted

The best leaders aren't the ones with all the answers—they're the ones who can stay grounded when the answers aren't clear. Ben and Michelle DeKeyrel explore what it takes to lead through AI-driven change without losing sight of the people at the heart of it. Michelle shares how Utemia supports leaders and independent consultants, while Ben reflects on self-awareness, building a business without a...

Heather Dunn joins Ben and Tina for a candid conversation about the challenges and changes shaping rev cycle. Heather discusses organizational transformation, the growing role of technology, and why AI can help with specific tasks—but won't make denials disappear. The conversation explores post-pay audits, shifting payer rules, the difficulty of recruiting future revenue-cycle leaders, and the com...

Ben turns 50 and gets put on the hot seat for a surprisingly revealing conversation about family, faith, identity, marriage, leadership, and the moments that shaped the life he's built. Tina presses Ben on everything from growing up as a pastor's kid in a constantly shifting world to the childhood feeling of being left behind, the independence that came from it, and the ways those early experience...

Revenue cycle jobs are about to change faster than most teams are ready for. Nikki Harper breaks down what the future actually looks like, why the old "one person, one task" model is breaking, and how health systems can use AI without turning employees into collateral damage. For anyone wondering whether they need to learn AI, retrain their team, or prepare for a complete workforce shake-up, this...

The way you show up for other people may be the real measure of your life. Rudy shares a deeply personal shift sparked by grief, books, and near-death experience stories, while Ben and Tina unpack what it actually means to be present, empathetic, and human when life gets hard. The conversation starts with a deceptively simple question: how do you truly see the people around you? From there, Rudy o...

AI is already changing healthcare operations, but most teams are using it wrong. Jeff Means breaks down why the real opportunity is not automating judgment - it is automating the words, summaries, and review work that slow everything down. Jeff shares a practical, non-engineer explanation of LLMs, agents, and the limits of both, then shows how those tools can help healthcare leaders make better de...

Leah Klinke brings sharp insight and a refreshingly candid perspective to this conversation about the realities of healthcare transformation. Drawing on her experience in health systems, payer relationships, and operational strategy, Leah unpacks why innovation in healthcare is so hard to execute—and why the answer may lie in better alignment, smarter workflows, and a willingness to rethink long-s...

Unlock the inspiring journey of Donna Fortson—a leader who transformed adversity into a legacy of empowerment and real impact. In this heartfelt episode, Donna shares how her humble beginnings, relentless resilience, and unwavering commitment to people paved her path from working in customer service to leading major revenue cycle operations. Discover the raw, unfiltered stories behind her rise—her...

Erin Hodson is a healthcare leader with deep experience spanning nursing, case management, and revenue cycle leadership at Inova. In this episode, she shares her journey from bedside care to executive leadership and what drew her into the complex world of revenue cycle, payer dynamics, and healthcare operations. Her perspective is especially compelling because she bridges clinical empathy with sys...

In this episode, we welcome Valerie F. Barckhoff, a seasoned expert with over 30 years in the healthcare industry. Valerie's journey began at the University of Kentucky, where she discovered her passion for the business side of healthcare. Her career spans roles at Deloitte, St. Joseph's Hospital, and QHR, where she excelled in revenue cycle management. Now a consultant, Valerie is dedicated to tr...

Most of us shy away from sharing deeply meaningful conversations — until death teaches us just how powerful words and presence really are. In this heartfelt episode, Ben's college mentor Dr. Kenneth White, a pioneering leader in healthcare and a trailblazer in LGBTQ advocacy, opens up about a lifetime of experiences that shaped his unique perspective on purpose, compassion, and authenticity. Ken's...

After years of working in revenue cycle management, Parson Hicks shares insights on how everyone's taking their piece of the pie, and no one's really cutting costs. Hospitals, insurers, brokers—everyone benefits from the chaos. The system is designed to stay complicated, because more complexity means more profit for many. It's like a bald eagle being attacked by tiny birds—all those little margins...

Ever wonder why so many of us are more stressed than ever? What if I told you that today's stress levels might be a mirror of the past, just amplified by technology and expectations? Our guest Rudy shares how, despite all our modern tools, some things haven't changed—like the struggle to manage stress and the importance of perspective. He's lived through early loss and yet remains remarkably groun...

In this episode, we explore the complexities of healthcare efficiency and AI innovation with our esteemed guest, Noel Juaire, who brings a wealth of experience in healthcare finance and strategic cost management. The discussion highlights Noel's insights into the challenges of modeling complex healthcare reimbursements and the transformative role of AI in revolutionizing cost analysis and contract...

Ever wondered what it really takes to turn your expertise into a thriving business? Jessica Johnson's journey from small-town Wisconsin to building a multimillion-dollar consulting firm will inspire you to transform obstacles into opportunities. She shares the raw truth behind launching a business—how trusting your gut, embracing failure, and staying true to your values lead to exponential growth....

In this episode, we delve into the intricate and often concealed financial practices that shape the US healthcare system. Chris Deacon, an expert in insurance and employer fiduciary responsibilities, sheds light on the deceptive tactics of insurance companies, the historical evolution of health insurance, and the critical legal cases that expose systemic misconduct. With a focus on transparency an...

Adam Cartabiano is a healthcare revenue cycle expert with deep experience in arbitration, compliance, and revenue recovery, known for transforming complex legal and financial systems into profitable opportunities. Join us as we dive into his story. Rev101: https://payhip.com/RevCycle101

Most healthcare leaders focus on the "what" — but Kim Hodgkinson reveals the "how" behind navigating change, building community trust, and staying resilient in the chaos. From her journey from nuclear physics to chief financial officer, she uncovers unexpected lessons on leadership, culture, and innovation that could transform your approach to healthcare — and life. In this candid conversation, Ki...

In this episode, Ben and David dive into the complexities of the healthcare system, exploring the challenges of transparency, the role of AI, and the evolving landscape of employer-based healthcare solutions. They discuss the impact of automation on the workforce, the intricacies of insurance and pricing, and the potential for direct employer contracting to reshape the industry. With candid insigh...

Mike Ng, co-founder and president of Ambience Health Care, shares his journey from data to building a healthcare technology company aimed at alleviating clinician burdens through AI. He discusses the evolution of their technology, the importance of understanding the healthcare ecosystem, and the challenges faced in implementing AI solutions. The conversation highlights the significance of building...

In this engaging conversation, Benjamin and Tina share their experiences from a recent concert, discussing the festive atmosphere and unexpected challenges they faced. They delve into healthcare topics, including prescription issues, the role of pharmacy benefit managers, and the complexities of healthcare systems. The discussion also touches on the impact of consolidation in healthcare, the ethic...

Join us live from Denver as we dive into the dynamic world of healthcare administration with Philip Boyce. Philip shares the challenges of integrating systems and the importance of mentorship and collaboration. He even flips the script and starts interviewing Ben! Rev101: Rev101.MyKajabi.com

In this engaging episode, Nikki Harper and Shannon King dive into the evolving landscape of healthcare and revenue cycle management. From the challenges of automation and AI to the intricacies of leadership and team dynamics. Join us as we explore the future of healthcare, the impact of remote work, and the importance of adapting to change in a rapidly shifting industry. Rev101: Rev101.MyKajabi.co...

In this episode of RCU, Gary and Jon dive into the dynamic world of healthcare leadership and revenue cycle management. With insights from their own experiences, Gary and Jon share strategies for navigating the challenges of leadership, the importance of community, and the need for strategic thinking in today's fast-paced healthcare environment. Tune in for a thought-provoking conversation that hi...

In this engaging episode, join us live from Denver at HFMA Day Two as we dive into a candid conversation with Candice, the Chief Commercial Officer at Acuity. Discover her journey from growing up in New York to navigating the fast-paced world of healthcare revenue cycle management. Candice shares personal stories, insights on leadership, and the importance of building strong communities. Tune in f...