(Re)thinking insurance

While Generative AI is already reshaping customer service and claims, the real opportunity lies deeper in pricing, reserving, and portfolio management. Yet for most insurers, the full potential of Agentic AI remains largely untapped. In this episode, Charlie Samolcyzk, Technology Sales Lead speaks with Duncan Anderson, Global Leader, Technology to explore how Agentic AI is set to redefine the tech...

In this episode, Mary Bahna-Nolan, Erika Dochney, Martin Laframboise and Jane Seward share practical strategies for optimizing operations, improving disclosures and unlocking greater value, as well as exploring how AI and automation are reshaping the future of insurance reporting.

In this episode, Charlie Samolczyk, Global Technology Sales Leader, is joined by guest speaker André Balleyguier, Applied AI Leader at Anthropic, and WTW's Pardeep Bassi, Global Proposition Leader for Data Science, to discuss how AI is transforming the insurance industry.

In this episode of (Re)thinking Insurance, host Erika Dochney is joined by expert Poojan Shah to explore how modernizing actuarial operations — through cloud platforms, advanced analytics and centralized data — is reshaping the way life insurers manage M&A, reinsurance and capital decisions. No longer a back-office function, the actuarial team is now at the center of value creation, enabling faste...

In this episode of Rethinking Insurance, host James Haybyrne is joined by WTW experts Jessica Plewes and Lisa Balboa to explore how innovation, analytics, and digital transformation are reshaping the future of health insurance. The discussion examines shifting customer expectations, the rise of personalised digital health solutions, and how insurers are moving beyond one size fits all propositions...

Unlike traditional chatbots, AI agents can plan multi-step tasks, use tools, and collaborate like employees. In this episode of (Re)thinking Insurance, Rick Hayes is joined by Amanda Hug, Salma Galván, and Eddy Trivedi to explore how these intelligent systems are enhancing actuarial modeling, automating documentation and streamlining claims processing. The discussion covers Retrieval Augmented Gen...

In this episode, we dive deep into the transformative power of Artificial Intelligence within the actuarial and financial reporting landscape. While the buzz around AI is everywhere, we move beyond the hype to explore how these technologies are becoming practical partners in enhancing speed, consistency, and insight for insurers.

In this episode of (Re)thinking Insurance, Rafael Costa is joined by Farah Ismail and Ben Williams to explore the strategic role of bureau rates as a foundational tool for the commercial insurance sector. They discuss how these standardized data sets provide a reliable starting point for carriers — especially startups — to avoid data gaps and stay aligned with industry trends. The podcast addresse...

In this episode of (Re)thinking Insurance, Rafael Costa is joined by Dale Porfilio and Joey Daryanani to explore legal system abuse within the U.S. insurance landscape. The experts explain it as practices that unnecessarily inflate costs and prolong claim settlements, ultimately impacting policyholders. The discussion highlights how trends like "nuclear verdicts" and aggressive litigation are driv...

In this episode of (Re)thinking Insurance, Rick Hayes is joined by Nick Komissarov, Martin Laframboise and Cédric Thibault to discuss Bermuda's significant role in the global reinsurance sector. They explore the jurisdiction's robust regulatory framework, political stability, and financial expertise. Key topics include the Bermuda Economic Balance Sheet (EBS), recent updates to the Bermuda Solvenc...

Louise Smith OBE is joined by Kate Markham, CEO of Hiscox London Market, to explore how leadership and culture are driving meaningful transformation in commercial insurance.

In part one (episode 31) of our two-part series, Klayton Southwood and Travis Miller covered the condition of Florida's property insurance market before major legislative changes were introduced in 2022. In part two, they discuss the post-reform environment, the effects of the changes and potential actions for the future.

In this episode of (Re)thinking Insurance, Chris Zanoni is joined by Klayton Southwood and Travis Miller to explore the Florida property insurance market. The state faces significant challenges due to hurricanes, litigation and assignment of benefits. Historically, the market was disrupted by major hurricanes like Andrew in 1992 and Irma in 2017. As a result, Florida saw increasing losses, litigat...

In this episode of (Re)thinking Insurance, Inna Kogan is joined by Marcela Abraham, Duncan Briggs and Shankar Raman to discuss nearshoring for life insurance companies.  Competition for talent and technological advances are leading companies to explore different ways for getting work done. One viable solution that has surfaced is nearshoring. The benefits of nearshoring range from streamlined time...

In this episode of (Re)thinking Insurance, WTW's Anand Patel discusses with Will Archer Shuter, George Lewkowicz and Lewis Matthew the bifurcation of the specialty insurance market, focusing on portfolio underwriting and its growing importance.

Inna Kogan, Karen Grote and Rick Hayes discuss the proposed updates to Valuation Manual (VM)-22 for non-variable annuity products in the U.S. They highlight the shift to a more flexible framework that prioritizes actuarial judgment, asset-liability management and strong governance. The changes have the potential to affect product design, reinsurance and capital management. With a deadline of Janua...

In this episode of (Re)thinking Insurance, WTW's James Haybyrne and Jess Plewes burn dive into the evolving world of health insurance. From rising medical costs and the shift to proactive healthcare models, to the impact of AI, digitization, and changing customer expectations, they explore how insurers can adapt. The topics they cover include personalization, data-driven insights, public-private d...

In this episode of (Re)thinking Insurance, WTW's James Haybyrne and Jess Plewes burn dive into the evolving world of health insurance. From rising medical costs and the shift to proactive healthcare models, to the impact of AI, digitization, and changing customer expectations, they explore how insurers can adapt. The topics they cover include personalization, data-driven insights, public-private d...

In this episode of (Re)thinking Insurance, Frank Schepers, WTW's Global Leader, Insurance Consulting and Technology and Sina Thieme, Senior Director, Insurance Consulting and Technology, explore the impact of technology and innovation on the insurance industry, particularly in risk modelling, data analysis, and distribution channels. This wide-ranging discussion also probes the challenges and oppo...

In this episode of (Re)thinking Insurance, Frank Schepers, WTW's Global Leader, Insurance Consulting and Technology and Sina Thieme, Senior Director, Insurance Consulting and Technology, explore the impact of technology and innovation on the insurance industry, particularly in risk modelling, data analysis, and distribution channels. This wide-ranging discussion also probes the challenges and oppo...

Description: Charlie Samolczyk is joined by Pardeep Bassi and Tim Rourke to discuss the importance of monitoring model health, and how Radar Vision, WTW's automated monitoring tool, is helping to address this problem for insurers. 

Description: Charlie Samolczyk is joined by Pardeep Bassi and Tim Rourke to discuss the importance of monitoring model health, and how Radar Vision, WTW's automated monitoring tool, is helping to address this problem for insurers. 

Description: Charlie Samolczyk is joined by Pardeep Bassi and Tim Rourke to discuss the importance of monitoring model health, and how Radar Vision, WTW's automated monitoring tool, is helping to address this problem for insurers. 

Anand Patel, Rajeev Janagal and Jonathan Aubrey-Smith discuss what is risk scoring and how this method helps insurers in making better decisions

In this episode of Talking Tech, Charlie Samolczyk is joined by John Heidelberger and Peter Harrison to discuss what externalised rating is along with some of the key challenges and best practices insurers should consider in this area.