Inside Retail

Retail Untangled

Business EN ↓ 34 episodes

Business hacks and retail insights you won’t find anywhere else. Stories from the coalface. Real time innovation and solutions. Brought to you by the team at Inside Retail.

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Inside Retail

Episodes

Episode 9: How collaboration can amplify impact and streamline your retail journey 05.04.2024 27:22

Amie sits down with Alita Harvey-Rodriguez, founder of MI Academy and Hack Games, and Jack Howes, Head of Funding and Partnerships at Homie. They discuss the how collaboration can streamline operations, amplify impact, and maybe even change the game for your own retail journey.

Episode 8: Resistance and scepticism still surround gender equity: Here’s how to fix it 10.12.2023 43:31

In this episode of Retail Untangled, Amie sits down with Lisa Sweeney, CEO of Business in Heels. In her most recent venture, Business in Heels, she supports organisations in achieving diversity and inclusion goals through outcomes-based mentoring. Lisa is here today to discuss gender equity, specifically within the retail industry.

Episode 7: As budgets tighten, Aussie gift givers are seeking more personalisation 05.11.2023 25:36

In this episode, Amie speaks with Helen Marsh, co-founder of gift flick, about gift giving in Australia, especially around the recent research gift flick has done into the financial challenges now faced by consumers.

Episode 6: In the new AI-driven landscape, here’s where opportunities lie for retailers 30.09.2023 26:54

In this episode of Retail Untangled, Amie sits down with Karlie Taylor, marketing manager of unified commerce platform Shopline, to discuss the opportunities for retailers within the AI-driven landscape

Episode 5: How a ‘two-speed landscape’ is evolving in Australian retail 11.09.2023 31:19

Consumers are cutting back and they've changed their spending behaviours and they're seeking more value. They're being a lot more discerning with their discretionary dollars. In this episode, Amie is joined by David Martin, National Manager for Retail and E-Commerce at Commonwealth Bank to discuss their latest consumer insights report.

Episode 4: Not all last-mile deliveries are equal – here’s why 08.08.2023 45:25

In a crowded last-mile delivery market, dominated by a single major player, it might seem counterintuitive to launch a new entrant. In this episode, Amie speaks to Mark McGinley, CEO of Parca. Mark has over 20 years experience in last mile and e-commerce logistics, a large portion of which was spent at CouriersPlease, including six years as CEO. He's now on a very different journey as co-fou...

Episode 3: Why many retailers are failing to deliver an excellent customer service experience 29.06.2023 38:02

We see many retailers focusing on omnichannel through the lens of the business or marketing -- buzzwords like seamless, personalised or unified -- but what is the perfect omnichannel experience for customers? Amie Larter spoke to Michael Tutek, Founder and CEO of retail experience platform Preezie, to find out.

Episode 2: Retail’s returns challenge: How to balance customer demands and overheads 02.06.2023 19:51

In recent years, consumers have tended to prioritise speed when it comes to delivery. However, as cost of living concerns rise, value is fast becoming a greater factor in consumers' decisions. How should retailers respond? Amie Larter spoke to Sophia Pope, the sales and customer success leader for Shipstation to find out. Read more

Episode 1: Siloed data risks damaging the customer experience. Here’s how... 04.05.2023 20:20

"We collect data online and in stores, we have transaction data, and oftentimes it's all kept in different places."