Retail: Unplugged

Running a retail business shouldn’t mean juggling multiple systems and spreadsheets. In this episode, Annexa and Oracle NetSuite share how connected technology can bring your finance, inventory, and operations into one place - giving you clearer insights, saving time, and helping you scale with confidence. Oracle NetSuite + Annexa website Retail NZ is the peak body for New Zealand retailers. We’re...

Looking after people is one of the biggest challenges – and responsibilities – in retail. In this episode of Empowering Retail , we’re joined by Retail NZ partner Workplace Support to unpack the wellbeing and mental health services Retail NZ members can access, and how the right support can make a real difference for both teams and business owners. Workplace Support   Retail NZ is the peak body fo...

In this episode, we’re joined by Marcus Hecht Henriksen from Lobyco to unpack why being dynamic, real‑time, and personal is no longer optional for retailers. Drawing on insights from The Great Retail Reckoning, we explore what true personalisation really looks like - and where retailers can realistically start without overcomplicating things. Lobyco website Retail NZ is the peak body for New Zeala...

In this episode, we explore how restorative justice can give retailers a voice, support recovery after retail crime, and create meaningful accountability when the harm goes beyond lost stock. A powerful conversation for any retailer navigating the aftermath of shoplifting or violent incidents. Restorative Justice website Want more retail industry insights? Learn more about Retail NZ membership htt...

Great benefits don’t have to be complicated or costly. In this episode we are joined by Liza Cox-Hancy from Kora to explore how retailers can support staff wellbeing by sponsoring access to everyday fuel savings. Learn more about Kora here .  Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a m...

In this episode of Empowering Retail, we’re joined by Marcus Hecht Henriksen from Lobyco to explore how retailers can turn everyday customer interactions into stronger, longer‑lasting relationships. We dive into the real retail challenges Lobyco helps solve, what using the platform looks like in practice, and how retailers can tell whether Lobyco is the right fit. Retail NZ is the peak body for Ne...

Running a retail business is tough enough without tax issues adding extra pressure. In this episode of Empowering Retail , Inland Revenue joins us to unpack the most common compliance pitfalls retailers face, how to manage tax debt early, and why using IRD as a cashflow solution can quickly backfire. IRD website Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voic...

Oil prices have eased, the Government is talking resilience – but the fuel story isn’t over. As global uncertainty continues, what really matters next for prices and supply in New Zealand? Simon Parham, CEO of Waitomo, joins us for this latest update. Kora fuel card Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a...

Fuel remains front‑of‑mind for Kiwi businesses as global tensions continue to disrupt energy markets. In this follow‑up sector update, Liza Cox-Hancy, CEO of Kora , joins Retail NZ to unpack what the ongoing conflict in the Middle East means for fuel supply, pricing, and planning here in Aotearoa. Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers...

Power costs are one of the biggest expenses for business—and many are paying more than they need to. In this episode, we speak with Reliance Utilities about what is happening in the power sector and how they help businesses find better energy deals, audit bills, and remove the hassle from managing power. If you want practical ways to reduce costs and protect your margins, this is a conversation wo...

With global tensions pushing fuel back into the headlines, we’re joined by Simon Parham from Waitomo to unpack what the Iran, US and Israel conflict means for fuel supply and prices here in Aotearoa New Zealand. Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED ac...

What happens to vapes after they’re used – and what role can retailers play in reducing waste? In this episode, we chat with Brett Ormsby from Vapo about VapeCycle , New Zealand’s first full vape recycling programme, and how simple actions in your store can make a real environmental difference. Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is...

Retailers are under pressure to hire quickly, without compromising on fit. So how do you cut through the noise? In this episode, we’re joined by Oneflick to talk about the hiring challenges retailers are facing, why video and AI are changing the game, and how Retail NZ members can access a special offer. Oneflick   Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the v...

In this episode, we’re joined by Matt Tierney from NZ Police, who shares new developments - including faster response times and strengthened support for retailers. We discuss practical best‑practice tips to help minimise crime and keep your team safe in store. We also explore the rising use of nangs - what they are, why their presence is increasing, and the risks retailers should be aware of. www....

Medical incapacity is one of the most challenging and sensitive issues retailers face.  In this episode, we are joined by Nikita Govind from Ford Sumner Lawyers to unpack what medical incapacity means for employers. We explore the legal obligations, how ACC fits into the picture, and when - if ever - termination may be appropriate.  It also provides clear and practical guidance for retailers to na...

Discover how eInvoicing is reshaping the way Kiwi businesses get paid, by replacing PDFs and emails with a secure, direct exchange of invoice data between financial systems. Alan Carnaby from MBIE joins us to discuss what eInvoicing is and how retailers can benefit from adopting this new payment method. Find out more at www.einvoicing.govt.nz Retail NZ is the peak body for New Zealand retailers. W...

Workplace injuries don’t just impact individuals - they affect productivity, morale, and business performance. Provention’s First Move programme is changing the game by focusing on movement habits and physical intelligence to keep workers safe.  Today, Alison Richmond from Provention will dive into how this innovative approach works, why it’s different from traditional training, and the real-world...

Retailers are under pressure - rising theft, safety concerns, and the need to protect staff and customers. In this episode, we spotlight a game-changing solution: Auror’s Subject Recognition tool with CEO and Co-founder Phil Thomson. Auror.co Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a m...

Retail runs on more than just the shop floor - it’s powered by the people behind the scenes. In this episode, Pippa Saxon from ServiceIQ spotlights the critical role of the distribution centre and explores how structured training can turn operational roles into long-term careers. Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help...

Retail isn’t simply a stepping stone - it can be a thriving career. In this episode, Pippa Saxon from ServiceIQ shares how retailers can shift mindsets, build training pathways and unlock leadership potential from within. Whether you're a store manager or head office leader, discover how investing in staff development pays off. Retail NZ is the peak body for New Zealand retailers. We’re here...

Facing a restructure? Retailers are under pressure to adapt to rising costs and shifting consumer habits.  In this 30-minute session, Jordan Todd and Eloise Sharpe from Ford Sumner Lawyers unpack the legal essentials of workplace change.  Learn how to manage restructures and redundancies lawfully - and avoid costly missteps. PowerPoint Presentation Slides Retail NZ is the peak body for New Zealand...

What’s ahead for retail in Aotearoa? We’re joined by Satish Ranchhod from Westpac to unpack the latest economic forecast and what it means for retailers. From interest rates and inflation to wage growth and consumer demand - this episode dives into the key trends shaping the months ahead. Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard...

Discover the untapped advantage of disability inclusion in New Zealand’s retail sector.  In this episode, Phil Turner, Chief Executive of the New Zealand Disability Employers’ Network (NZDEN ) outlines how inclusive hiring is transforming teams, boosting performance, and connecting retailers with a powerful talent pool.  Hear how to build lasting connections with disabled and neurodivergent talent...

If you're a retailer wondering how to truly connect with your customers — or you're curious about how AI can transform your business — this episode is for you.  We’re joined by Lance O'Grady, co-founder and solution architect at Pocket Square, to unpack what meaningful personalisation really looks like in retail, and the technology needed to make it happen.  From practical insights...

Retail crime is evolving - and so is the response. Matt Tierney from NZ Police joins us to share key wins, current trends, and practical advice for retailers. Hear how Police are working with businesses to strengthen prevention and safety. Essential listening for retailers heading into the busy season. Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retai...