Retail Transformation Show with Oliver Banks

Many retailers are increasingly talking and thinking about Agile. The pandemic has caused much uncertainty and required businesses to move at pace and remain flexible. So, Agile has become a key focus. But it's also easy to misunderstand and there are plenty of mistakes and pitfalls to avoid too. So, Agile coach and trainer, Laurens Bonnema, joins Oliver Banks to help you understand Agile for reta...

Many of the recent success stories from retailers have been from new, "pureplay" retailers that have traded only through eCommerce channels. With companies like Amazon, Asos, and Gymshark leading the way, there are elements and behaviours that traditional retailers can learn from and take action. To help traditional retailers behave like pureplay e-commerce retailers, consultant Sarah Morris joins...

We all know the elephant in the room when it comes to reflecting on 2020. But also with hindsight, we see key themes and can connect the trends together. Join Oliver Banks on this look pack at the past 12 months with some of the key stories and additional expert opinion. The retail review of the year that was 2020 will help you understand what just happened. And what to look out for in 2021. The p...

We continue to face a volatile world that provides more and new challenges. So, to become more resilient to these challenges we must plan for multiple scenarios. But these can be difficult, inconvenient and uncomfortable for us - so just don't do it. In this podcast episode, Dr Jackie Mulligan joins to explore the why and how disruptive and creative thinking will get you prepared for the future of...

Current volatility makes it hard to make specific predictions but there are key themes to look out for in retail transformation. Retail in 2021 promises also be full of uncertainty. However, these same themes or trends have been growing steadily in 2020 and now must be tailored for your local retail market and specific customer base. Discover the 10 retail transformation themes to get ready for 20...

As we become more data-driven, we add more and more KPIs (Key Performance Indicators) as metrics to manage the whole business. But do you have the perfect KPIs? Or will you fall into one of the many metric related pitfalls? In this episode of the Retail Transformation Show podcast, join Oliver Banks and discover the essential factors to define your perfect KPIs to drive success. The post 111: Defi...

Amazon have polarised the retail market in many ways over the past few years. They’ve pushed the innovation boundaries and raised the bar for customer expectations. They have earnt repeat business that makes any retailer enviable. But, they’ve also caused pain and anger amongst those that feel they’re too big, too powerful and too greedy. […] The post 110: Amazon – Friend Or Foe? appeared first on...

Pop up stores have been a huge trend in the retail industry. Retailers and brands have surged to host short term, exciting stores – both physical pop up shops and digital pop up initiatives too. In this podcast episode, dive into what makes pop up stores successful (or not) with Ghalia Boustani, pop up expert […] The post 109: Pop Up Stores and Ephemeral Retailing appeared first on OB&Co .

Supply chains create competitive advantages in the changing retail landscape. Everyone can see and understand the importance of retailers being able to effectively and reliably put products in the right place at the right time. But we've also seen the importance of having an agile supply chain. In this podcast episode, we're exploring this with supply chain expert, Gary Newbury. The post 108: Agil...

Retail continues to evolve at pace and retailers must continue to transform. So, in celebration of the podcast's 2nd birthday, we're reviewing the best bits from the past 12 months. This is part 2 and you'll hear expert opinion, strategies, tips and tactics and advice from the host, Oliver Banks, and a number of the special guests who have joined the Retail Transformation Show. Listen now to the b...

Oliver Banks celebrates the second anniversary of the podcast and reflects back on the past year of episodes. The episode features highlights from special guests who have appeared on the Retail Transformation Show. Hear the best bits and get ready to take a golden nugget-packed whirlwind tour of past episodes. The post 106: The Best Bits From The Second Year Of The Podcast (Part 1) appeared first...

Simplification is a goal for many businesses - but ironically, it can be complicated to get simplification changes delivered. There are pitfalls to watch out for and several different and effective ways to help identify and approach your simplification efforts. Join the host, Oliver Banks, to explore how to make sure you can simplify your retail operations and operating models. The post 105: Simpl...

2020 has tested our individual and collective resolve. And mental health is increasingly important. And with many retailers continuing to face a variety of different challenges, this period isn't over yetSo, in this episode, Dr Jackie Mulligan of ShopAppy.com joins Oliver Banks to explore how you can take small steps to forge a better future. The post 104: Forging A Better Future appeared first on...

Retail is facing intense disruption and many face a burning bridge to change. But experienced subject matter experts in your business are not ready to lead change - and they've never been required to in this capacity. So, it is critical to transform the people that must transform the business. Join Oliver Banks to explore how to change your approach, build momentum and actually deliver change The...

Retail is facing an intense disruption right now. And a true “burning bridge” is forcing action and transformation right now. But transformation isn't instantaneous. It requires careful, clever and intentional work. And a key element to build the intention is having a strong will to change. In this podcast episode, discover what this means and how you can build and foster a strong will to change....

Purpose is a key theme that continues to be so relevant for retailers who are struggling to inspire or retain customers. Having a "reason for being" inspires customers and colleagues. But finding your purpose can be hard. So, purpose expert, James Bolle of PRPSFL, joins Oliver Banks to explore why you need a clear purpose and how to find it. The post 101: Why Have A Purpose (And How To Find It) ap...

For the 100th episode, the tables are being turned as the podcast host turns into the special guest. In this episode, Michael Grange interviews Oliver Banks exploring the backstory and purpose, key observations about retail today and in the future. In particular 5 retail trends that have remained present through the pandemic. The post 100: The 100th Episode appeared first on OB&Co .

Retail technology often goes hand in hand with transformation as an enabler and an essential element to making the change happen. But it’s easy to get absorbed by the “cool” opportunities from fancy retail tech gadgets and gizmos. So, in this podcast episode, Oliver Banks talks to retail tech enthusiast, Michael Grange, to explore the […] The post 099: How To Use Retail Technology Effectively appe...

Cost cutting, reducing costs and cost saving programmes represents a major opportunity for your business. So, in this podcast episode, Oliver Banks shares his operational cost savings framework and a series of lessons to make the most of your retail cost savings programme The post 098: Retail Operational Cost Savings appeared first on OB&Co .

Whilst we talk of customer centricity in retail, very few really achieve this. But to become customer centric it is critical to have a corporate culture that supports and drives this. So in this podcast episode of the Retail Transformation Show, Martin Newman, the Consumer Champion, explores the culture characteristics and changes required to drive this forward. The post 097: Customer Centric Cult...

The store of the future is often a part of a retailer's innovation strategy. But with the current uncertainty and with the fast pace of innovation, is it still relevant to have a store of the future? And how should it be set up to be successful? Store of the future expert, Chris Walton, joins to discuss what the future holds with host, Oliver Banks. The post 096: The Future Of The Store Of The Fut...

Communication and negotiation happen throughout your transformation. But, people's faces and facial expressions could tell you how to collaborate more effectively and reach a great win-win scenario for all parties involved. Learn how faces tell you more than you might realise with the Face Whisperer, Adrianne Carter. The post 095: Reading Faces For The Win-Win appeared first on OB&Co .

Customer experience (CX) is an ongoing hot topic but we neglect and ignore the frustrations that irritate customers and turn them into detractors and into the hands of competitors. Listen to this podcast episode with Oliver Banks to discover the root causes of customer frustration and how to find and fix the frustrations that your customers face. The post 094: Find And Fix Customer Frustration app...

Lots of people talk about organisational silos being bad - but have you given thought about why they are bad? What if they're actually a good thing? In this podcast episode, join Oliver Banks and see what life would be like if no silos existed. From there, learn the steps that will make your company more effective! The post 093: Rethinking Silos appeared first on OB&Co .

Supply chains play a critical part in a retailers ability to operate across multiple channels. But it can be complex to be able to flexibly scale your current operation. In this podcast episode, Mark Messina and Simon Houghton, both of Geek+, to explore the reality of automating your warehouse or distribution centre. The post 092: Automating Your Warehouse appeared first on OB&Co .