Retail TouchPoints
Retail Remix
The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.
Be sure to visit the podcast's website and support the creator: retailtouchpoints.com
Author
Retail TouchPoints
Category
Podcast website
Latest episode
Nov 2, 2026
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Episodes
Is 'Reinvention' Really That Hard? 04.05.2020 42:02
Some people run away from change. Others run towards it. Joe Jackman is in the latter group. As the president and CEO of Jackman Reinvents , he helps transform brands, unlock new business value and frankly, make change less scary. And with his latest book, The Reinventionist Mindset , he's providing guiding principles to help retail executives establish a path forward, even in uncertain times. Dur...
Will COVID-19 Impact Retail's Vision For 'The Store Of The Future'? 27.04.2020 46:37
In his role at Target, Chris Walton helped bring "the store of the future" into the cultural zeitgeist. In fact, he led the retailers' Store of the Future project and also served as VP of Merchandising and Home Furnishings on Target.com. The experience sparked some career highs, as well as some critical lessons learned. Now, Chris shares his lessons and commentary on the industry as the CEO and Fo...
Why The 'Collapse Of The Middle' Will Accelerate The Need For Remarkable Retail 20.04.2020 38:38
Retail executive. Keynote speaker. Consultant. Author. Steve Dennis has an expansive history, and undeniable passion, for retail. Over the past 30 years, he has kept a pulse on where the industry is going, and has provided invaluable guidance to help organizations can respond. New developments surrounding the novel coronavirus have forced retailers to pause, pivot or completely rethink their busin...
COVID-19 Update: How Retailers Are Responding To New Realities 15.04.2020 27:56
News and updates surrounding the novel coronavirus are emerging daily, if not hourly. Retailers are scrambling to adapt and respond, whether it be in the form of new hours, alternative fulfillment offerings, enhanced safety policies or furloughs. Other brands, especially those in apparel, cosmetics and other non-essential categories, are attempting to pivot their marketing and engagement strategie...
How Barnes & Noble College Captures The Hearts of Gen Z 06.04.2020 25:53
All brands are adapting their experience strategies to Gen Z in order to capture more wallet share. For Barnes & Noble College , it's imperative for survival. That's why Ken Wincko , VP of Marketing, is focusing on creating digital strategies that help college students feel more connected to their communities. During this episode of Retail Remix, Ken reveals why he's actually in the business o...
How Badgley Mischka Is Democratizing High Fashion 23.03.2020 16:34
With a rich history in licensing, Christine Currence has reached a new milestone in her career: president and owner of Badgley Mischka . Now, she's helping the brand navigate this exciting, albeit volatile, time in fashion. The advent of social media has eliminated the exclusivity in luxury, with consumers demanding more access, more authenticity and more alignment with brands. During this episode...
COVID-19 Update: Store Closures, Logistics Woes & E-commerce Spikes 19.03.2020 28:48
News and developments surrounding COVID-19 are being released at a rapid pace. The Retail TouchPoints editorial team has been working diligently to update readers on new guidelines, store closures and realities surrounding supply chain, logistics, e-Commerce experience and more. However, these updates have been coming so quickly that the team has decided to come together to have a quick discussion...
Rapid Fire Retail w/ Christine Currence: Fashion Exec Gets Real About "No" 16.03.2020 2:22
As the president and owner of Badgley Mischka , Christine Currence is tasked with helping her business partners (including Mark Badgley and James Mischka) keep pace with new consumer trends and engagement imperatives. When she's not, she's a shopper...just like us. During this installment of Rapid Fire Retail, we learn her preferences and what tech she believes will have the biggest impact on the...
What's Next In Experiential Retail? 09.03.2020 17:41
Melissa Gonzalez , Founder and CEO of the Lion’esque Group , has been one of the driving forces in the era of experiential retail. One of the first experts to delve into the pop-up paradigm (hence her book of the same name), Melissa has worked with countless brands to help them reimagine their brick-and-mortar experiences. Listen in as she shares her take on what’s next in experiential, the techno...
Rapid Fire Retail w/ Melissa Gonzalez: Personalization Gets The Spotlight 02.03.2020 2:44
How does one of the key leaders in experiential retail prefer to shop? What brands is she loyal to? Most importantly, what advice does she have for retailers striving to stay relevant in consumers’ minds and hearts? During this episode of Rapid Fire Retail, we get to the heart of some key issues (and have some fun) with Melissa Gonzalez , Founder and CEO of the Lion’esque Group .
Transparency And Social Responsibility: Retail's New X-Factor 24.02.2020 22:46
In the new era of retail, having the right price and product will only get you so far. That’s what people use Amazon for. To win shopper loyalty, brands must prove to them that they stand for something—and that they align with consumers’ values, beliefs and lifestyles. Rob Garf , VP of Industry Strategy and Insights at Salesforce , breaks down the big trust issue in retail, and how diversity, sust...
Rapid Fire Retail w/ Rob Garf: The Man Behind The #GARFIE 17.02.2020 5:02
Rob Garf has been in the retail space for 20 years. He’s whip-smart, forward-thinking and is an all-around good guy. He’s a key source for Retail TouchPoints as we strive to uncover the leading tech trends and imperatives for experience success. While we dig into a lot of that in next week’s episode, this week we want to get to know him a little bit better. During the first installment of our Rapi...
Mastering Personalization In A Mobile-First World w/ Jason Woosley 07.02.2020 16:12
If the 2019 holiday season taught us anything, it’s that digital commerce, and specifically mobile commerce, has reached a whole new level of adoption. As a result, retailers must always be thinking of how their brand experiences render to smartphone screens. Jason Woosley , Vice President, Commerce Product & Platform at Adobe , uses the company’s holiday research to make bold predictions for...
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