Resource Centre

Covid-19 and the MCO have imposed harsh realities on businesses big and small. CEO & Founder of Funding Societies, Wong Kah Meng talks to us about alternative financing options that have been a saving light for businesses, especially during these challenging times. See omnystudio.com/listener for privacy information.

UnionPay International has the world's largest cardholder base with more than 5 billion cards issued globally. We speak with the payment network provider, about the challenges that remain in expanding financial accessibility, despite the many e-wallet options and mobile payment acceptance solutions in the market, as well as how it is driving innovations in payments in the region. See omnystudio.co...

CEO of AIA Berhad, Ben Ng gets candid about what it’s like to be in the insurance business during a pandemic. We also discuss the shift in Malaysians’ perception of insurance agents today, the recent surge in interest to be Life Planners, and how Covid-19 has accelerated a new way of working in the industry - going full-on digital. See omnystudio.com/listener for privacy information.

CEO of AIA Berhad, Ben Ng gets candid about what it’s like to be in the insurance business during a pandemic. We also discuss the shift in Malaysians’ perception of insurance agents today, the recent surge in interest to be Life Planners, and how Covid-19 has accelerated a new way of working in the industry - going full-on digital. See omnystudio.com/listener for privacy information.

Ahead of the Malaysian Media Conference 2020 this week*, we speak with MMC 2020 Project Lead Vasuki Rao about gathering stakeholders - in the flesh - to discuss opportunities to shape the recovery of the media and marketing industries, plus the event’s big promise to provide insights that will inspire a Great Comeback and determine the future state of Malaysia’s communication landscape...

Ahead of the Malaysian Media Conference 2020, Chris Wee from Rev Media Group joins us to discuss the challenges the media industry continues to face during this pandemic, the recent merger between Media Prima Digital and Rev Asia, and what it takes to consolidate and forge partnerships between the various titles under the RMG’s belt. See omnystudio.com/listener for privacy information.

2020 has taught us some big lessons about business continuity and digitalisation. We speak to the folks at Digi & MDEC about Business Continuity Digitalisation - the synergy between these two agents, and how businesses can maximise their potential through #BCDigitalisation, with the help of the SME Digitalisation Grant. See omnystudio.com/listener for privacy information.

In this time of uncertainty, Upskilling is suddenly being touted as a  panacea for employees to remain relevant and desirable to organisations. But according to the Centre of Applied Data Science (CADS), upskilling alone will not save the workforce from unemployment. Or at least upskilling without strategy and alignment. We speak to CEO of CADS, Sharala Axryd about what organisations can do t...

Malaysia has reopened its international borders to healthcare travellers, but with it comes stringent SOPs to ensure patient and visitor safety. CEO of Malaysia Healthcare Travel Council (MHTC) Sherene Azli runs us through these latest measures, and provides insights into reviving medical tourism here this year - the year that was supposed to showcase Malaysia as “The World’s Healthcar...

SC Chong, Managing Director of FedEx Express Malaysia joins us to discuss the recent shifts in the logistics business following the onset of Covid-19, and how SMEs can better manage their supply chain during this time. See omnystudio.com/listener for privacy information.

Amidst these trying times, consumers have found that they have more questions than ever. And serving at the frontline of corporates during this time, an efficient contact centre has become the core of many business operations. But what happens when customer support is #WFH? We speak to global cloud communications platform Infobip about the next generation of cloud contact centres, and how business...

E-Commerce has seen a spike this year due to the pandemic. But with the rise of e-commerce, there are also a lot of risks in terms of counterfeits found online. Geetha Kankdiah from KASS International joins us to discuss interesting ways to tackle this, and various mechanisms that sellers on e-commerce platforms can invoke. See omnystudio.com/listener for privacy information.

In the wake of COVID-19, digitalisation has moved from opportunity to imperative. As businesses search for ways to deliver value while reducing costs, the adoption of the right technology has become key to survival. We speak with Terry Smagh from BlackLine about how tech is helping businesses grow more resilient in these trying times. See omnystudio.com/listener for privacy information.

Over 40% of employees have reported declining mental health since the Covid-19 outbreak. Businesses have also taken a huge financial hit, forcing employers to consider new benefits and working arrangements to support their employees during this time. We speak to President & Co-Founder of Naluri, Dr. Jeremy Ting about the best mental health practices to consider, and what kind of support employ...

Life in the Covid-19 era has taught us new things about the business world and the qualities entrepreneurs need to pull through during a crisis. We speak to Taylor's University about their new programme, Team Entrepreneurship, which aims to create a new generation of agile, hungry entrepreneurs that rely on each other to excel during turbulent times. See omnystudio.com/listener for privacy informa...

Freda Liu speaks to global futurist Rohit Talwar, author of the book The Future of Business, for his insights on the future of Meeting, Events, Travel, Tourism, Hotels & Hospitality.  See omnystudio.com/listener for privacy information.

For the first time in 60 years, Asia will not experience any economic growth this year because of the coronavirus pandemic. As a result, the banking sector across Southeast Asia will experience significant change. What are these changes, and how will this impact consumers and the way we bank? We speak with former Chief Innovation Officer of DBS Bank and Co-founder of PictureWealth, Neal Cross abou...

As businesses get back on the recovery pathway, now is time to be resilient and sustainable for the long term. In this exclusive webinar, we explore sustainability and implementation strategies in this new norm for the uncertainties ahead. Watch the webinar here on Facebook:  https://bit.ly/buildingsustainablebusinesses See omnystudio.com/listener for privacy information.

Employee experience (EX) and “Happiness in the workplace” is largely influenced by Employee Expectations. And Covid-19 has significantly accelerated changes to employees’ expectations of their organizations; from personal health & welfare and workplace flexibility, to talent development and more meaningful work experiences. We discuss how organizations can prepare for these c...

Covid-19 and the ensuing lockdowns have boosted our consumption of social media and with it - the influencer economy. According to Komaci Network, engagement rates have tripled, and 1 in 3 followers have purchased something recommended by an influencer during the MCO. We speak with Chief Marketing Officer Andrew Lee about influencer relations post-pandemic, and why engaging in “trusted voice...

As a bank that prides itself in supporting SMEs through good and bad times, Alliance Bank was quick to launch #SupportLokal during the Movement Control Order to help SMEs create awareness about their products and services by promoting their business digitally. We speak with Dr Aaron Sum, Group Chief Strategy & Marketing Officer at Alliance Bank about why it is still crucial for SMEs to expand...

As a bank that prides itself in supporting SMEs through good and bad times, Alliance Bank was quick to launch #SupportLokal during the Movement Control Order to help SMEs create awareness about their products and services by promoting their business digitally. We speak with Dr Aaron Sum, Group Chief Strategy & Marketing Officer at Alliance Bank about why it is still crucial for SMEs to expand...

The spread of Covid-19 has dealt event organisers with an ultimatum: pivot to a digital format or face cancellation. For those who can’t afford cancellations, it’s been quite the challenge redesigning events and conferences for a virtual space. How do you shift elements like networking, the expo zone and entertainment breaks to an online offering, and keep your sponsors sated at the sa...

The Covid-19 lockdowns has brought upon the realisation that some of us don’t really need to be in the office to get work done. This has prompted some companies, like SalesCandy, to allow their staff to permanently work from home. We speak to CEO Stanley Chee about what it takes to successfully introduce company-wide WFH, how it’s affecting productivity, morale and their relationships...

Covid-19 has impacted every aspect of our lives. In this new series, we explore the Next Normal in all things related to the world of business, beginning with how to reopen for business. What should business owners and managers be asking themselves as they prepare to restart operations? How do you ensure business continuity and navigate new job hygiene factors? We speak with human capital manageme...