Resilient Tourism Podcast Series - Accelerating the Digital and Data-Driven Transformation

In this episode, Maggie Chen sits down with Christophe Laurent, EHL Group Values Ambassador, to explore the dynamic changes within the hospitality industry. Together, they discuss how the future of hospitality is shifting from basic service provision to creating meaningful, human-centered experiences. Christophe shares his insights on how empathy, technology, and strong workplace culture are key d...

Gregory Guzzo, Associate Director at Antidots, shares insights on how the mobility and tourism industries are evolving. He discusses the balance between technology and personal touch, emphasizing the role of empathy and human engagement in enhancing customer experiences. He also explores the future of Mobility as a Service (MaS) and how it can improve journeys without losing the personal connectio...

Join today Michael Thomann, a renowned Swiss hospitality expert, as he explores with Prof. Maggie Chen the balance between high tech and high touch in the future of the industry. From personal guest experiences to tech-driven solutions, Michael shares insights on how to navigate the evolving hospitality landscape while keeping the human connection at its core. In Season 3, we dive into the theme o...

In this episode of the Resilient Tourism Podcast Series, Dr. Alessandro Inversini reflects on the key insights from Season 2. Unlike Season 1, which focused on Swiss local travel stakeholders, this season features interviews with international experts from major brands like Booking.com and Accor, as well as academics and digital experts. The discussions highlight the importance of digital transfor...

🗣️🎙️ Interview with Dejan Ristić , Project manager at Ljubljana Tourism In this episode, Amélie Keller interviews Dejan Risti ć , project manager at Ljubljana Tourism, and together they discuss digital transformation and sustainability for destinations. Dejan shares Ljubljana's smart tourism initiatives, emphasizing data-driven decision-making and collaboration with stakeholders. They explore...

🗣️🎙️ Interview with Michael Levie, Hospitality Executive In this episode, Michael Levie shares invaluable insights into the evolving landscape of digital transformation within the hospitality industry. The conversation delves deep into the challenges and opportunities presented by technology in hospitality, highlighting the importance of using data and digital innovation. Michael Levie's vast...

🗣️🎙️ Interview with ⁠Floor Bleeker, CTO at Accor In this podcast episode, Prof. Maggie Chen engages Floor Bleeker in a discussion centered around Accor's digital transformation. Floor sheds light on two pivotal changes underway at Accor. The first involves a technical change, steering the company from numerous data centers to a single public cloud. This shift aims for heightened agility, centr...

🗣️🎙️ Interview with Tess Mattisson , CEO of Zaplox In this engaging podcast episode, Prof. Maggie Chen meets Tess Mattison, President and CEO of Zaplox, a leading provider of digital solutions and mobile keys for hotels, casinos, and resorts. Tess is deeply passionate about the intersection of technology and hospitality, and she brings a wealth of experience from both realms. Tess emphasizes the i...

🗣️🎙️ Interview with ⁠ Prof. Marianna Sigala ⁠, Sheffield Hallam University In this podcast conversation between Prof. Alessandro Inversini and Prof. Marianna Sigala, they dive into the realms of digital transformation, datafication, and their impact on the tourism industry. Marianna Sigala, a professor specializing in digital transformation, shares her insights on digital transformation, dataficat...

🗣️🎙️ Interview with Norbert Kettner, CEO Vienna Tourist Board Norbert Kettner has been the Vienna Tourist Board’s Director since September 1, 2007. Norbert Kettner is a member of the board of trustees of the Austrian Broadcasting Corporation ORF. He is deputy chairman of the supervisory board of Vienna City Marketing Agency and member of the board of directors and the presidium of Vienna Business...

🗣️🎙️ Interview with ⁠⁠ Prof. Dimitrios Buhalis , Bournemouth University Business School Professor  Dimitrios Buhalis  is a Strategic Management and Marketing expert with specialisation in Information Communication Technology, Smart Environments and Interactive Marketing, He is an expert in technology applications in the Tourism, Travel, Hospitality and Leisure industries. He is Professor of Smart...

🗣️🎙️ Interview with Dolores Ordoñez , Director of AnySolution and Expert in Smart Cities and Tourism In this podcast episode , we interview Dolores Ordoñez, expert and leader in European digital transformation and smart destinations. Together, we explore the significance of technology in tourism, emphasizing the need for a human-centric approach alongside data-driven solutions. Dolores plays an im...

🗣️🎙️ Interview with Mirko Lalli , Founder and CEO of the Data Appeal Company In this podcast episode, we talk with Mirko Lalli, the founder and CEO of Data Appeal Company. We discuss the digital transformation of the travel sector, the role of data, and how it is changing the industry. Mirko explains his company's focus on making travel destinations and companies more data-driven through AI....

🗣️🎙️ Interview with Wolfram Höpken , Professor at the University of Applied Sciences of Ravensburg-Weingarten In this episode, we sit down with Wolfram Höpken, a professor in Business Informatics, as well as the director of the Institute for Digital Transformation at the University of Applied Sciences Ravensburg-Weingarten. We talk about the future of the travel industry, exploring the impact of d...

🗣️🎙️ Interview with Eduardo Santander , CEO/Executive Director of the European Travel Commission (ETC) Today, we sit down with Eduardo Santander, CEO of the European Travel Commission (ETC), for an in-depth conversation on the state of European tourism. 💡 Eduardo shares his and ETC's invaluable insights into how digital technologies and data insights are transforming European destinations, an...

🗣️🎙️ Interview with Juho Pesonen , Professor at the University of Eastern Finland Business School In this episode, we delve into the ever-changing world of travel with a captivating conversation with Professor Juho Pesonen. As a leading expert in the field, Juho shares his invaluable insights on the digital transformation sweeping through the tourism industry. 💡 Juho breaks down digital transform...

🗣️🎙️ Interview with Alexei Matouchkine , Regional Director at Booking.com In this episode, we delve deep into the world of hospitality's digital transformation and the pivotal role played by Booking.com. Join us as we explore the evolving landscape of the hospitality industry and discover how Booking.com's solutions empower hoteliers in their digital journey. 💡 Our guest, Alexei Matouchki...

We wrap up the first season with Dr. Alessandro Inversini, Associate Professor at EHL Hospitality Business School. He is expert in marketing communication, digital communication and digital marketing with extensive academic and industry experience. Transcripts are available on our ⁠⁠website⁠⁠ (resilienttourism.ch/podcast) 🎙️ We thrive to inspire Swiss Travel & Hospitality professionals to shap...

🎙️ THIS EPISODE WAS RECORDED IN FRENCH. Transcripts are available on our  ⁠website⁠  (resilienttourism.ch/podcast) Dr. Roland Schegg is a professor at the Institute of Tourism, University of Applied Sciences and Arts of Western Switzerland Valais (HES-SO Valais) since 2005. Between 2000 and 2004 he was working with the EHL as a professor and researcher. His research interests are in the field of e...

🎙️ THIS EPISODE WAS RECORDED IN ENGLISH. Transcripts are available on our  ⁠website⁠  (resilienttourism.ch/podcast) Dr Cindy Heo is an Associate Professor of Revenue Management at the EHL Hospitality Business School. Prior to joining EHL, she taught revenue management course at the Hong Kong Polytechnic University and has delivered custom executive education programs on revenue management in Asia,...

🎙️ THIS EPISODE WAS RECORDED IN GERMAN. Transcripts are available on our  ⁠website⁠  (resilienttourism.ch/podcast) Mattia Storni is Head of Marketing, Communication and Product Development at Saas-Fee Saastal Tourismus. In this episode, he presents two interesting projects in which he has been part of in Saas-Fee. One project is about Data Forecasting through Data Analytics, and the other one is a...

🎙️ THIS EPISODE WAS RECORDED IN SWISS GERMAN. Transcripts are available on our  ⁠website⁠  (resilienttourism.ch/podcast) André Golliez is a lecturer at the Lucerne University of Applied Sciences, and a consultant in the area of open data, data sharing, and data value creation. He founded the opendata.ch association and is involved in data policy issues and the use of open data, as well as the Resi...

🎙️ THIS EPISODE WAS RECORDED IN ITALIAN. Transcripts are available on our  ⁠website⁠  (resilienttourism.ch/podcast) Simona Gamba is Deputy COO and Chief Innovation Officer at Locarno Film Festival. In this episode, she discusses her role in innovation for the festival and how she is working to improve its service model and customer experience. She has been investigating the needs of users and the...

🎙️ THIS EPISODE WAS RECORDED IN SWISS GERMAN. Transcripts are available on our  ⁠website⁠  (resilienttourism.ch/podcast) Sebastian Schmid is the host of Hotel Glocke, and he and his wife are the second generation to run the hotel. The Glocke is in the heart of the Goms valley, at the upper end of the canton of Wallis. In this episode, Sebastian shares with us some of the digital tools and technolo...

🎙️ THIS EPISODE WAS RECORDED IN FRENCH. Transcripts are available on our  ⁠website⁠  (resilienttourism.ch/podcast) Maxime Gervasi, co-founder of Mayko, and Guillaume Olsommer, founder of Simoïs Consulting, both support different tourism actors in the realization of their projects. Together, they have created the BeMobile platform which gathers a large volume of data from a destination to guarantee...