Carm Capriotto
Remarkable Results Radio Podcast
The Voices, Ideas, and Insights That are Shaping the Future of the Automotive Aftermarket - Reside Here
Author
Carm Capriotto
Category
Podcast website
Latest episode
Jul 7, 2026
Where to listen?
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Episodes
Exploring the Depths of Self-Reflection: The Power of Personal SWOT Anaylsis [RR 907] 05.12.2023 31:22
"Do you have the strength to be honest with yourself?" Michael Smith discusses the importance of personal and company-wide SWOT analysis. He explores the need for continuous learning, development and the role of collaborative feedback in identifying blind spots. He emphasizes the importance of going beyond the initial analysis to consider future goals and potential obstacles. Michael Smith, Herzbe...
Give Me 10 Update: Collaboration with Education [AW 186] 02.12.2023 25:11
"Give Me 10 Mission: To provide a work-based learning model that any industry can utilize to bridge the skills gap. Combining classroom instruction with on the job work based learning opportunities. This program integrates the classroom with employers to create an introduction to a career path of the student's choice. The program simplifies the relationship between an industry lead business and vo...
Technician’s Three-Year Succession Plan [RR 906] 01.12.2023 42:23
Recorded Live at AAPEX 2023, Andy Bizub and part owner Brandon Ludwikowski discuss the transition from technician to business owner, the importance of a positive attitude, and the tools and knowledge required for technicians. The conversation also covers the division of responsibilities within the company, decision-making processes, and the importance of understanding business fundamentals and fin...
Recruiting the Right Way with Joelle Pollak from Promotive [E094] - Business By The Numbers 30.11.2023 32:46
This week, Hunt sits down for an insightful Chat with Joelle Pollak to talk about how Promotive is tackling staffing shortages in the automotive aftermarket, offering innovative solutions for shop owners. Expert Take on Recruitment Challenges: Dive into the complexities of hiring, focusing on the crucial balance of pay, benefits, and shop culture in attracting and retaining top talent. Promotive's...
Keeping an Eye on Bay Productivity [THA 356] 30.11.2023 52:39
Did you know most shops only utilize 20-30% of their bay capacity? Let's explore the concept of effective bay rate and the potential benefits of monitoring and analyzing bay usage. What is the potential revenue that can be realized by addressing these inefficiencies? Our panel highlights the importance of focusing on bay efficiency rather than just technician efficiency and the need for shops to a...
The Ripple Effect of Recognition: Lessons from Bill Hader [E111] - Diagnosing the Aftermarket A to Z 29.11.2023 17:50
Matt Fanslow discusses the importance of giving credit where it's due, using actor Bill Hader as an example. He links this to the automotive industry, emphasizing the need for managers and owners to acknowledge their employees' good work. Matt also highlights the significance of positive customer interactions and the role of humility, honesty, and modesty in enhancing a shop's reputation. Show Not...
Retention Marketing And Strategies For Bringing Back Clients More Often with Caroline Legrand [E076] - The Auto Repair Marketing Podcast 29.11.2023 31:18
Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops How To Get In TouchGroup - Auto Repair Marketing Mastermind Website - shopmarketingpros.com Facebook - facebook.com/shopmarketingpros Get the Book - shopmarketingpros.com/book Instagram - @shopmarketingpros Questions/Ideas - podcast@shopmarketingpros.com
2023 AAPEX Service Award Winners [RR 905] 28.11.2023 34:05
Recorded Live at AAPEX 2023, Service Award Winners Roy Foster, Michael Miller, and Greg Damon discuss their experiences in the automotive industry, the importance of continuous learning, and the benefits of mentorship programs. The conversation also touches on the challenges facing the industry and the importance of community involvement, training, and changing consumer perceptions. Roy Foster, Ro...
Are You Prepared for Life's Unexpected Moments? [E140] - Chris Cotton Weekly Blitz 27.11.2023 11:52
In this episode of "The Weekly Blitz," Coach Chris Cotton discusses the importance of being prepared in life and business, drawing from his own recent experiences. He shares a harrowing account of a multi-vehicle accident he witnessed, emphasizing the fragility of life. He also expresses frustration at bystanders who filmed a deceased person rather than offering help. Cotton encourages listeners t...
Becoming a Shop Owner with Meg Richards [AW 185] 25.11.2023 28:31
Meg Lewis, BJ’s Automotive Diagnostic Center , Belfast, ME, NAPA Auto Care Technician of the Year 2022. Watch Full Video Carm and Meg discuss the shop's transition to a four-day workweek to promote work-life balance, the challenges of finding and retaining skilled technicians. Meg shares her experience as a female technician. They also discuss the need to change the perception of the automotive i...
CASE: Controller, Analyzer, Socializer, Entrepreneur- Which Personality Type Are You? [RR 904] 24.11.2023 45:22
How can different personality types impact leadership and success in business? Murray Voth discusses the importance of understanding personality types in business. He introduces a new acronym, CASE, which stands for Controller, Analyzer, Socializer, and Entrepreneur. The conversation also covers the role of human motivation, clear expectations and accountability in managing employees, and the impo...
Bad Numbers from Shop Management Software = Bad Financials [E093] - Business By The Numbers 23.11.2023 36:39
Hunt explores the crucial differences between shop management software and QuickBooks, focusing on the impact on parts margin. This episode is a must-listen for shop owners and financial managers seeking clarity and efficiency in their business operations.•Dual Bookkeeping Explained: Unravel the reasons behind running two sets of books and its effect on your financials.•Real-Life Client Case: Lear...
OK, I Raised My Labor Rate: Now What?! [THA 355] 23.11.2023 34:27
Raising labor rates is not just about increasing prices. It's about finding more value in the industry and positioning ourselves as professionals. Join our panel as they highlight the need for understanding the concept of effective labor rate, ensuring services are charged appropriately, viewing the business as a professional entity, providing a positive customer experience and addressing core bus...
Accelerating Ambition: A Fearless and Youthful Approach to Shop Marketing [E075] - The Auto Repair Marketing Podcast 22.11.2023 35:23
Thanks to our partner, RepairPal. Visit the Web HERE How To Get In TouchGroup - Auto Repair Marketing Mastermind Website - shopmarketingpros.com Facebook - facebook.com/shopmarketingpros Get the Book - shopmarketingpros.com/book Instagram - @shopmarketingpros Questions/Ideas - podcast@shopmarketingpros.com & ask@shopmarketingpros.com
Matt’s Mailbag: Hiring Bonuses, Flat Rate Pay and Building a Network of Friends [E110] - Diagnosing the Aftermarket A to Z 22.11.2023 36:53
Join Matt Fanslow as he answers some questions from his listeners in his 'mailbag.' Matt discusses the hiring bonus dilemma, compensation and profit sharing, the power of training, the flat rate pay system, book recommendations and how to create a network of industry peers. Have a question for Matt to answer? Email him at: mattfanslowpodcast@gmail.com Show Notes Hiring Bonuses for New Techs (00:02...
Transparency is the New Trust: Bridging the Gap Between Technology and Client [RR 903] 21.11.2023 27:03
"AutoTechIQ helps car and truck owners identify problems their vehicles are having. We provide proven auto repair work that has solved similar issues thousands of vehicle owners have faced. We also recommend auto repair shops in your area based on trust, customer education, and quality of work. These shops inspect your car using a courtesy Digital Vehicle Health Inspection and create a state of he...
Chris Cotton 139 Potential - You Be the Judge - A Case Study [E139] - Chris Cotton Weekly Blitz 20.11.2023 19:35
The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarke...
Up Close and Personal with Brett Beachler [AW 184] 18.11.2023 35:56
Brett Beachler shares the history of his business, the impact of closing on Saturdays, and the importance of creating a positive work environment. He also discusses the significance of customer trust and his future goals for his business. Brett Beachler, Beachler’s Vehicle Care & Repair , Peoria, IL. Listen to Brett’s previous episodes HERE Show Notes: Watch Full Video Closing Saturdays and...
Congressional Testimony: Right to Repair Update [RR 902] 17.11.2023 29:11
Recorded Live at AAPEX 2023, our panel dives into the progress of the Right to Repair bill that could potentially reshape our industry. Without the Right to Repair Act, our industry could face a staggering $93 billion hit by 2035. Kathleen Callahan, who testified in front of Congress, shared her experience and the momentum it created for the bill. It's crucial for industry professionals to underst...
True Cost of Paid Time Off [E092] - Business By The Numbers 16.11.2023 32:49
Today on Business by the Numbers, Hunt explores key strategies for enhancing business success through effective team management and development, as well as the long-term benefits of strategic employee management and development for sustained business success.•Strategic Value of Team Retreats: Insights into how team retreats and paid time off (PTO) contribute to employee satisfaction and business g...
Deferred Work: A Sales Growth Tactic [THA 354] 16.11.2023 40:38
Join our panel as they discuss the use of deferred work as a sales growth tactic. They share their insights on the importance of effective communication, customer education, and creating a positive exit experience. They also highlight the role of CRM systems, DVI's, and proactive maintenance. Remember, the key to success in selling deferred work lies in discipline, process, and repetition. Tom Sch...
Security Strategies for Safe and Sound Marketing [E074] - The Auto Repair Marketing Podcast 15.11.2023 56:21
Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops How To Get In TouchGroup - Auto Repair Marketing Mastermind Website - shopmarketingpros.com Facebook - facebook.com/shopmarketingpros Get the Book - shopmarketingpros.com/book Instagram - @shopmarketingpros Questions/Ideas - podcast@shopmarketingpros.com
Exploring Relationships, Health, and Personal Growth with Bob Heipp [E109] - Diagnosing the Aftermarket A to Z 15.11.2023 40:32
Recorded Live at AAPEX 2023, Bob Heipp discusses personal health issues, the importance of open communication and vulnerability, and the subsequent lifestyle changes he made. The conversation further delves into the significance of honesty in relationships, mindfulness, and overcoming addictive behaviors. Show Notes Watch Full Video The Heart Attack Scare (00:02:05) Bob shares his experience of ha...
Creating Psychological Safety For Your Employees [RR 901] 14.11.2023 44:36
George Kingman discusses the importance of work-life balance, psychological safety, and cultivating a positive work environment. He shares personal experiences and lessons learned from his journey in the automotive industry, emphasizing the need for passion and positivity. Kingman also discusses leadership strategies inspired by George Washington and how they can be applied in modern businesses. H...
Spotting the Early Signs of a Downturn: Adapting, and Driving Toward a Stronger Future - Chris Cotton Weekly Blitz 13.11.2023 14:56
The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarke...
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