Reinvent B2B Customer Growth

Kyndryl was formed in 2021 as a spin off from IBM's managed infrastructure service business. Despite inheriting a $19 billion balance sheet, 4000 customers worldwide, and 90,000 employees, the company has high growth ambitions and a start-up mentality. Clara Belalcazar, Kyndryl's Chief Marketing Officer for the Americas, describes the challenge of assembling a new team, pivoting to an account-base...

Key account management is a simple idea but not so simple to execute. Diana Woodburn, Author and Chairman of the Association for Key Account Management (AKAM), breaks down the most important aspects of a successful KAM team, how it should fit with other divisions like sales or marketing, and how a customer-centric approach can drive key account growth — if done right.

Tiffani Bova, author and global growth and innovation evangelist at Salesforce, discusses her best-selling book "Growth IQ: Get Smarter About the Choices that Will Make or Break Your Business", the importance of doubling down on existing customers, taking an offensive approach to combat churn, and why all marketers should sit in on sales conversations if they want to show they truly care about the...

12 months since MomentumABM and ITSMA joined forces to create a global growth consultancy and ABM powerhouse, we have invited three of our experts to discuss how our services have changed, how we're helping clients tackle their biggest growth marketing challenges, and what the future holds for the MomentumABM. CEO Alisha Lyndon is joined by Robert Hollier, VP, Thought Leadership; Rob Leavitt, SVP,...

Phil Crompton, a 40-year IBM veteran who now heads up the firm's ABM function globally, shares the 2 year transformational journey he's led to build out their program office, develop talent with career pathways and embed a program across the globe.

Trends aren't an indicator of what you should be doing, but what you shouldn't be doing – if you want to make an impact, that is. Brian Macreadie, Head of Marketing at International law firm Addleshaw Goddard discusses the importance of  getting the basics right in a saturated market, building trust, and finding a "distinctive" approach to accelerate growth – and, not forgetting your sense of humo...

In this episode, Andy Reid, Head of International Product Marketing & Global Competitive Intelligence at software firm Epicor, discusses how his team has helped the company achieve a competitive edge using deep market insight. Co-hosting this week's podcast is MomentumABM's very own competitive intelligence expert Diane Borska, SVP, Market Insights, who quizzes Andy on how he structures his team,...

Martech is both a blessing and curse. With so many tools at our fingertips, it's easy to get lost in the data – or worse, lose sight of the customer. Sydne Mullings, General Manager, US Central Marketing Organization at Microsoft, offers her advice on driving "beautiful" customer outcomes, driving business change and transforming marketing.

Marketing leaders often bemoan the shortage of talent. But should you be looking beyond skills? For Navin Rammohan, Vice President of Segment Head Marketing at Infosys, hiring for attitude, the ability to learn, and multidisciplinary experience has been far more fruitful when building a robust and successful ABM team. Listen to Navin discuss how a Centre of Excellence focused on learning and devel...

Martin Smith, Adobe's Head of Partner Marketing, EMEA, reveals how to get the most from your partner marketing programs, sharing his advice for overcoming common pitfalls (solving a customer problem that doesn't exist), equipping sales teams for success (developing a joint value proposition that hits home), and bringing in ABM strategies to bring partners onto the same page.  

In this episode, we hear from Will Green, Senior Vice President , Arvato, as he discusses the evolution of Key Account Management (KAM) in the business over the last 18 months and his insights into building a world class key account program. Will also shares his thoughts on the biggest challenges of KAM, including misaligned teams and the skills needed to be successful in Key Account Management. A...

In this episode, founder and CEO of MomentumABM Alisha Lyndon is joined by James Cardew, Head of Marketing and Client Experience at Capital Group. Hear how he thinks about marketing leadership when it comes to creating stellar client experiences, his thoughts on why marketing leaders should focus on the experience to unlock growth and how data should be leveraged to support micro-segmentation.

In this episode, Alisha is joined by McKinsey's B2B sales and marketing Partner Liz Harrison to share her expertise and tips on how to avoid channel conflict, why all areas of the business need to be focussed around customers, and how to add human value to a digital buying process. In a world of digital, remote, and hybrid selling, the role of sales enablement has never been more critical.

Building a centralised ABM program while still empowering the field and regional teams is a difficult balance. In this episode, Marnie Giuranna Zaccaria, Global ABM Lead at Finastra, discusses how one of the world's leading fintech organisations has approached this problem, why less is more, and gives her tips for navigating COVID-19 disruption.

To celebrate MomentumABM and ITSMA joining forces MomentumABM's founder, Alisha Lyndon, is joined by ITSMA experts in this episode to talk about the future of marketing and what's next for account-based strategies. Hear from ITSMA President Dave Munn, SVP of Consulting Rob Leavitt, and Julie Schwartz, SVP of Research & Thought Leadership as they discuss how marketing is evolving into a growth driv...

In this episode we hear from Kelvin Gee, Senior Director of Modern Marketing at Oracle to discuss how Oracle are closing the skill gap, training and enabling marketeers in account-based marketing.

MomentumABM is celebrating a big milestone this month: it's officially our tenth birthday. A decade at the forefront of ABM means we know what really creates value, what doesn't and what's next. And, to celebrate, we have created a special episode featuring ten experts from MomentumABM who are trusted by world-leading companies to help them to drive growth. In this must listen episode for anyone f...

"It's incumbent on all of us, particularly in the marketing organisation, to protect the message". In this episode, Katherine Lucas, Head of Platform Marketing at State Street, shares her advice for gaining and maintaining first mover advantage based on her experience of launching AlphaTM, a first-of-its-kind investment servicing platform, building the global messaging and leading the go to market...

"It's important to have the data and science, but don't forget the story". In this episode, Steve Goddard Integrated Marketing Director at Dell Technologies explains how marketing is driving a challenger program and the learnings from focusing on business outcomes rather than product features.

 A focus on executives and CxO audiences is on the rise. In this episode, we are joined by Samara Donald, currently, Global Executive Lead at AWS who talks through her strategies for successful executive engagement. "You can't just say, trust me. Believe me, you have to show".

How do you establish ABE as a known discipline within an organisation that has no prior experience? In this episode, Amie Stankiste, Global Head of Marketing at S&P Global Market Intelligence shares her frank experience and explains the journey: "My team were new to ABM in 2019, they didn't know much about it and the rest of organisations certainly didn't. Bringing all that learning together and s...

In this episode, Nancy  Carlyle  Harlan , Head of Global Account Based Marketing at Qlik explains why co-creating marketing with customers is the future for ABM and why it's essential to lead with a unified strategy to ensure everyone is aligned with the same objectives. Nancy joined us for this recording in September 2020.

The role of the CMO continues to be crucial for businesses looking to grow. In this episode we're joined by Katharyn White, Senior Vice President and CMO of T-Systems who shares rich insights into how the marketing function needs evolve and winning strategies to drive business growth.  

Discussing the marketing reality today, Malcolm Fried, CMO at Investec shares his views on today's market, where to focus efforts and critical factors to drive organisation growth.

In this episode, we are joined by Antonia Wade, Chief Marketing Officer at Capita to dive into the third wave of 2020's MomentumABM Customer Buying Index™. Antonia describes these latest findings as "a call to action" and this episode is a must-listen for marketing and sales leaders looking to plan ahead and decipher which strategies will contribute to revenue growth.