Receivables Podcast | Discussions About Debt Collection

Are you using hiring strategies based on personality insights to strengthen your team? In this episode, Adam Parks sits down with DJ Perry of Alvaria to talk about how understanding personality types helps collections leaders hire smarter, build stronger teams, and improve long-term performance. Together, they break down the DISC framework, effective hiring practices for collection agencies, and h...

How prepared are you for RMAI annual conference networking this year? In this episode, Adam Parks sat down with Mike Becker, Executive Director of RMAI, to walk through the biggest updates for the RMAI annual conference. Mike outlines the major updates for 2026, including expanded meeting spaces, redesigned executive and VIP lounges, new fast-track demo areas, and additional private tables for foc...

Are you working on operationalizing collection technology or planning a system conversion?  In this episode, Bob Burnside sits down with Adam Parks to break down what actually drives successful implementations. Bob shares lessons from 35+ years in collections, ranging from building legal and pre-legal departments to managing IT security, PCI, and ISO certification. He explains why teams resist cha...

How is the evolution of the Solo platform changing how collectors resolve accounts? In this episode, host Adam Parks talks with George Simons of Solo about how the company transformed from helping consumers answer debt lawsuits to building a full debt resolution technology ecosystem. George explains how Solo now uses verified financial data assessment to evaluate a consumer’s ability to pay, creat...

Struggling to keep up with ACA State Guide compliance? In this episode, Adam Parks talks with Sara Disher Ratliff, the Compliance Officer of Meridian Financial Services, who manages thousands of disputes a year, multistate licensing, bonds, litigation prep, audits, and every regulatory update that hits the industry. Sara breaks down how ACA’s State Guide transformed their process, from giant paper...

How do you manage culture at scale without losing what makes your team special? In this episode, Adam Parks talks with Brian Bowers, Co-Founder and CEO of Financial Recovery Services (FRS), about the real-world process of scaling organizational values and keeping culture alive across multiple locations. From formalizing mission and values to empowering leaders with trust and autonomy, Brian shares...

How can collection agencies stay current on compliance changes without breaking their workflow or budget? In this episode, host Adam Parks sits down with Pam Kirchner, CEO of BCA Financial Services, to talk about how her team uses the ACA State Guide to stay ahead of constant regulatory updates. Pam explains how the guide evolved from a set of static PDFs into a powerful, searchable compliance pla...

In this powerful episode of the Receivables Podcast, host Adam Parks welcomes Jeremiah Wheeler, President at DRN Data and author of The Unlikely Executive. Together, they explore how personal recovery, accountability, and resilience can redefine what leadership means in today’s receivables industry. Jeremiah’s book, The Unlikely Executive, offers a deeply honest look at his own journey from strugg...

Can ethical artificial intelligence make collections more compliant and more human? In this episode, Adam Parks sits down with Porter Heath Morgan, Partner at Martin Golden Lyons Watts Morgan and author of the forthcoming book The Memory Project, to explore how AI governance and compliance in collections are shaping the future of receivables management. Drawing from his book’s themes on AI, consci...

How can collaboration and professional networking reshape the future of collections? In this episode, host Katalina Dawson sits down with Alison Atkinson and Amelia Anderson from Williams & Fudge, Inc. to talk about how the ACA Visionaries Conference is redefining connection and leadership across the receivables industry. From AI in collections to technology adoption and authentic collaboratio...

What’s fueling the M&A boom in the collections industry? In this episode, Adam Parks sits down with Michael Lamm, Co-Founder and Managing Partner of Corporate Advisory Solutions, to unpack how mergers and acquisitions in collections are shaping the next wave of growth. From AI’s impact on valuation to investor momentum in debt buying, healthcare collections, and student loan recovery, Adam and...

What happens when AI adoption in collections meets the realities of compliance, leadership, and human change? In this episode, Adam Parks sits down with Sara Woggerman, Owner & President of ARM Compliance Business Solutions, to unpack how agencies and debt buyers can embrace AI-driven compliance automation without losing the human touch that defines effective collections. Sara shares her pract...

How does a digital collections strategy evolve when compliance leads the way?   In this episode, Adam Parks sits down with John McNamara, Chief Growth Officer at Avtal and former CFPB executive, to unpack how the receivables industry can embrace collections tech and AI without sacrificing regulatory trust. From omnichannel consumer outreach to balancing compliance and innovation, this conversation...

How can actionable intelligence in receivables give collection agencies and debt buyers a real performance edge? In this episode, Adam Parks talks with Dane Mauldin, President of RNN Group, Inc., about how data transformation in collections is driving faster recovery cycles, better portfolio monitoring, and innovation in post-judgment recovery. Learn how to connect operational efficiency with smar...

Why is artificial intelligence in debt collection no longer optional? In this episode, host Adam Parks sits down with Anna Burke of Equabli to unpack six practical AI use cases for collections that go far beyond the hype. From predictive analytics in receivables to digital self-service collections and the evolving role of voice AI in collections, they cover what’s working today, what still needs t...

ACA Fall Forum 2025 is shifting from theory to practice. In this episode of the Receivables Podcast, host Adam Parks is joined by Tim Collins, the SVP, Chief Risk & Compliance Officer at Pay Ready, to explore why this year’s event is unlike any other. ACA Fall Forum will feature a hands-on automation workshop and DIY coding in receivables—giving creditors and agencies the opportunity to bring...

Should medical debt credit reporting be removed or does it remain essential for lenders? In this episode, host Adam Parks sits down with Dan Smith, President & CEO of the Consumer Data Industry Association (CDIA), to unpack the history of the Fair Credit Reporting Act compliance rules, the controversial CFPB medical debt rule, and why credit reporting preemption matters. We also dive into the...

Why is the importance of accurate credit reporting more critical than ever? In this episode of Receivables Podcast, I sit down with Dan Smith, CEO of the Consumer Data Industry Association (CDIA), to dig into how removing data from credit reports can distort scores and the unintended consequences of credit reporting regulation. We talk about why complete, trustworthy data drives lending confidence...

Can AI really transform the future of debt collection?  In this episode, host Adam Parks sits down with Rob Grafrath of Grafrath Consulting to explore how AI, digital payments in collections, and compliance automation strategies are reshaping the industry. From consumer communication trends to debt collection technology adoption, Rob brings a futurist’s lens to practical challenges debt buyers and...

Is your debt sales strategy ready for today’s rising charge-offs? In this episode, host Adam Parks sits down with Mellisa Massey of National Credit Adjusters to unpack Debt Selling 101. The discussion varies from preparing portfolios and ensuring compliance to leveraging forward flow agreements for predictable liquidity. They also dive into selecting debt buyer partners and why alignment matters i...

Is the future of AI in the collections industry moving faster than most agencies are ready for? In this episode, Adam Parks sits down with Vrinda Gupta, CEO of Sequin, to break down the real opportunities and compliance risks behind AI voice agents. Together, they cover best practices for AI vendor evaluation, how to minimize AI hallucinations in compliance, and what every debt buyer and agency ne...

What does it take to stand in court as an expert witness on debt collection topics?  In this episode, Adam Park sits down with Mark Cavin of Collection Intelligence, who has nearly five decades of experience shaping compliance and litigation outcomes in receivables. Together, they break down how expert witnesses simplify complex compliance issues for judges and juries, why litigation strategy in r...

Why do so many firms struggle with law firm leadership transition strategies?  In this episode, I sit down with Brad Council of Slovin & Council, Co. to talk about what it really takes to move from attorney to leader, while mentoring the next generation of attorneys along the way. We cover the challenge of balancing law practice and business strategy, the importance of building people instead...

Looking for a proven diversification strategy for your collection agency? In this episode, Adam Parks sits down with Larry Costa of Capital Management Services to unpack how agencies can move beyond third-party collections into first-party services, seasonal call center work, and digital-driven growth. The conversation covers practical ways to create stable recurring revenue in receivables, optimi...

Vendor partnerships, law firm efficiency, and secured asset recovery—are you ready for the NCBA Connect Conference 2025? In this episode, I sit down with Tom Canary, incoming president of the National Creditors Bar Association (NCBA), to unpack strategies for secured asset recovery, networking with national credit grantors, and operational best practices every multi-state collections law firm shou...